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Idea Lab Guidelines — Cloud Customer Connect
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The Idea Labs are forum-based feedback channels which allow Oracle Cloud customers to submit new ideas, comment on existing ideas, vote for their favorites, and see which requests have been implemented by Oracle.  These forums provide the simplest and most direct way for customers to share their ideas and enhancement requests with Oracle Development, while collaborating with other Cloud customers and Oracle partners. 

The Idea Labs represent Oracle's ongoing commitment to continuously improve your customer experience. Your feedback and participation guides us in finding, evolving, and prioritizing the ideas that provide you with the greatest benefits. We're here, listening to your ideas for making our cloud-based service better!

Do and Don'ts

Is the idea already in use? Before posting, review customer resources (e.g. documentation, My Oracle Support Knowledge Base, discussion forums) to ensure the functionality doesn’t already exist.

Search for similar ideas first. Keep our community clean and productive by searching for similar ideas before posting your own. If the idea already exists, add your vote, comments and feedback rather than diluting an idea’s potential impact through multiple submissions.

Point out duplicate ideas. If you find duplicate idea(s), please let us know. Either send a message to [email protected] or add a comment to the duplicate idea, and include the URL for the original idea.

Be descriptive. Explain in detail the enhancement you would like implemented. Describe your business expectations and use cases, and if possible, describe how changes to the product will achieve desired results. Include key milestone dates and justifications as to why this request is important and the benefits your organization will gain.

Add use-cases and personas to make ideas stand out. Share what you were trying to accomplish, who in your organization will use the functionality, and who will benefit from it. These details help clarify your needs and might even help us solve your problem more quickly using a different approach.

Do not include any confidential or proprietary information within your idea. The information that you disclose to Oracle shall be treated as non-confidential and the property of Oracle. Please be advised that Oracle Customers, employees and partners will have access to this information. Oracle has the right to use such information at its discretion and without obligation.

A few things to keep in mind:

  • One idea, one post
  • Use a descriptive title
  • Be clear and concise
  • Use visuals, add images

Subscribe to your ideas to get updates. Make sure to subscribe to ideas to receive email notifications of status changes and comments from other users and Oracle Development. You can also use the My Ideas page to manage, share, and keep track of your submitted ideas, your favorite ideas, and ideas submitted by members in your network.

Provide full contact information when submitting ideas. Although we prefer companies log their own ideas, there may be times when a consultant or implementer logs an idea on a company’s behalf. In this case, we request the company name and a company contact be clearly indicated on the idea itself. This is necessary for customer follow-up after the consultant has moved on to another project.

Idea Statuses

Every idea has merit. We strive to review and respond to all ideas, but we prioritize responding to top-ranking ideas as indicated by your votes and comments. Oracle Development takes into account the overall popularity/rank of an idea, but it does not guarantee an idea will be prioritized on our product roadmap. Oracle can and does deliver ideas with varying level of votes. Ideas are reviewed by Oracle Development for member interest, complexity, resources, market trends, alignment with our product vision, and prioritization against other projects.

To give idea originators and idea subscribers a quicker, easier way to keep up with changes to an idea's status, notifications are sent to them every time an idea's status changes. As a result, it's easier than ever to manage and track your ideas, keep tabs on your favorites, and stay abreast of new ideas submitted by others in your network.

Status Definitions
Under Oracle Review The idea is under consideration by Oracle
More Information Requested This idea requires more information
Option for Future Release This idea has been reviewed and may be considered for future release
Planned The idea is approved to be included in a future release
Delivered The idea has been added to the product
Current Capability The idea is already in the product
Duplicate This idea has already been submitted
Declined The idea will not be considered at this time
Archived The idea has been moved into an archive forum for historical reference

Idea Flow

Idealab flow chart
Why is there no status update to my idea?

We strive to review and respond to all ideas and prioritize responding to top-ranking ideas as indicated by your votes and comments. Ideas are reviewed quarterly by Product Managers for member interest, complexity, resources, market trends, and plans for upcoming releases. During their review of the top ideas, Product Managers will leave a comment letting you know why or why not an idea is being considered for an upcoming release.

Idea Lab Guidelines

Share your ideas, vote and discuss.

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