Intelligent Advisor for B2C Service
Discussion List
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Add a secondary contact during interviewSummary: Using a Contact Centre interview, we load Contact data at the start of the interview. At the end of the interview, we create a new incident, with the contact as… -
How to add close window to the HTML script on clicking on Save button$("#SaveBtn").click(async function(event) { $('#ExtensibilityModalWindowViewModel').hide(); event.preventDefault(); $('#processing').show(); // Show the processing GIF v…
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How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interviewSummary: How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interview Content (required): We need to integrate Oracle intelligent…
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Is it possible to insert a percent sign (%) in Intelligent Advisor?Summary: Hi there, our use case need ot have percent sign as a static text in the intelligent advisor after a input column. However OIA recognize percent sign as a field…
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How to limit access to the public OIA WebsiteSummary: Limiting the access to a public OIA website. Content (required): How can I limit the access to the public OIA website I have. I don't want any other person to b…B2C Service Support Customer Inquiry -Oracle 21 views 1 comment 0 points Most recent by Davin Fifield-Oracle
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Export Interview Data on a weekly/monthly basis from Intelligent AdvisorSummary: ability to manually/schedule export questions asked and input answered from all production interview sessions. Content (please ensure you mask any confidential …
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Oracle Excellence Awards 2024 - Nominations Open!At Oracle, our customers inspire us daily—as teachers, innovators, and thought leaders. Combining their boundless ingenuity with Oracle solutions, our customers are crea… -
Is it possible to update Intelligent Advisor Production Site URL?Summary: I want to reach out and see if anyone knows whether it is possible to update Intelligent Advisor Production Site URL? Content (please ensure you mask any confid…
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How to add additional user to cx.rightnow.comSummary: Is there any documentation to provide so the the cx.rightnow.com administrator can add additional user to manage (Create/update) support tickets? Our administra…
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OPM hub login failsWhen trying to retrieve projects from the OIA Hub repository, I need to login to the Hub using SSO through IDCS. When I click the button to sign on nothing happens, but …
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Using OIA extensions to apply visual focus elements to interviewsI'm looking for advise on how to utilize extensions in Intelligent Advisor to apply visual focus elements to an interview for users who are either utilizing a screen rea…
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How to refresh a LOV created by the customOption extension?Hi all, I have a question for the OIA developers. In an OIA interview, customers can provide details about damaged products they have purchased. They are required to sel…
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Extend/Disable session timeoutSummary: Is it possible to extend session timeout on IA web interviews? Content (please ensure you mask any confidential information): We have an interview embedded on a…
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How to complete an interview with unvisited screensSummary: How to allow unvisited screens to be ignored so user can submit interview. Content (please ensure you mask any confidential information): Hello! We are creating… -
Unable to Navigate to future screenSummary: We have a review and edit screen and we want to navigate to the edit screen once the user clicks on the edit button (using label as custom button) on the review… -
Update incident created by anonymous userSummary: Is it possible to update an incident which was created on submit of the interview in the previous stage? Content (required): I have an interview to created new …
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unable to create rules in Word documentsSummary: Cant Create rules with word documents. Content (required): I'm having issues with creating rules in the word document, this is the first time I'm trying to do t…B2C Service Support Customer Inquiry -Oracle 11 views 1 comment 0 points Most recent by B2C Service Technical Support-Oracle
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Bad Request - Authorization Failed - Oracle Integration Connection in OIA Hub ConnectionsSummary: Getting the following Error, while setting up the connection to Oracle Integration Gen3 with OAUTH 2.0 Error Close Bad Request Content (required): This connecti…B2C Service Support Customer Inquiry -Oracle 31 views 2 comments 0 points Most recent by Davin Fifield-Oracle
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Seed interview with basic text valueSummary: Unable to get the seeding to work using the examples. Content (required): I am trying to pass a text value (model) via seedData in the URL to preselect a model … -
we have to implement standalone opa for our customer but we are not able to fetch the attributesSummary: we have to implement standalone opa for our customer but we are not able to fetch the attributes like personID , personNumber, employeeNumber . We suspect the i…
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Automating OPM interviews upgrade process - questionsSummary: how to automate the "Data Refresh" (or fetch hubModel.xml file) via API & upload project to hub via command line? Content (required): Hello! Our OIA is connecte…
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Applying pseudo styles on checkboxes using style extensions not working as expectedSummary: We have a requirement where we need to change the style of the checkbox as per the customer branding. We are successfully able to modify some of properties of c…
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Issues in displaying the attribute value on the screen in OIA interviewSummary: We are capturing the location from the map(third party APIs) and using JavaScript extension, assigning the location captured from map to an attribute in the IA.…Sriranjjani Muralidharan Mastek 31 views 2 comments 0 points Most recent by Sriranjjani Muralidharan Mastek
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oracle Intelligent Advisor-- capture interview multiple times before submitSummary: We have a oracle policy modelling interview. in that it is required to capture the interview details multiple times and when the page is submitted, the intervie…
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Is it possible to update rules in an Excel dynamically using API?Summary: Looking for a solution to update rules periodically through an API Content (required): Hi All, We have a set of rules stored in Excel which determines the regio…
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Launch error : "This interview can only be launched by a logged in agent or employee"Summary: When we launch an interview from HUB we are getting error message as "This interview can only be launched by a logged in agent or employee. Consult the document…
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Display the logged in user's information via mapped fieldsSummary: I am looking to give the functionality to end users to update some fields attached to the asset. I want to display the asset that the logged in user has and pro…
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Using IA to display dependent menus while recording incident product details at RightNowSummary: Hello, we are working on building a workspace on oracle B2C Service (RightNow) and part of the workspace is to record some details related to incident product t…
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Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and DigitContent Submit your questions for the Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and Digital Assistant session to have th… -
SessionResumeErrorSummary: Is there a way to uncover what is causing a session resume error? Content (required): We've had a few external users receive the SessionResumeError which indica…