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How to refresh a LOV created by the customOption extension?

Received Response
edited Nov 15, 2023 1:39AM in Intelligent Advisor for B2C Service 1 comment

Hi all,

I have a question for the OIA developers. In an OIA interview, customers can provide details about damaged products they have purchased. They are required to select which SKUs and their respective quantities were damaged. These two attributes, SKU and Quantity, are customised using the customOptions extension, which involves loading the List of Values (LOVs) from an external API.

The challenge we are facing is that the Quantity attribute is dependent on the SKU attribute. This means that when a customer selects or changes an SKU from the list, the LOVs of the Quantity field should be updated to match the selected SKU. For instance:

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