You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Add a secondary contact during interview

Received Response
71
Views
3
Comments

Summary:

Using a Contact Centre interview, we load Contact data at the start of the interview. At the end of the interview, we create a new incident, with the contact as the primary contact.

We would like to be able to define through a rule a 2nd contact (an existing contact with a known id) and have them related to the incident.

When we add the 2nd contact manually on the incident directly, both contact ids are recorded on the Incidents to Contacts (incidents2contacts) table.

Has anyone been able to do this?

Content (required):


Version (include the version you are using, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!