Category 285
Discussion List
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Is it possible to update rules in an Excel dynamically using API?Summary: Looking for a solution to update rules periodically through an API Content (required): Hi All, We have a set of rules stored in Excel which determines the regio…Jason Phillip 2 views 2 comments 0 points Most recent by Jason Phillip Intelligent Advisor for B2C Service -
Launch error : "This interview can only be launched by a logged in agent or employee"Summary: When we launch an interview from HUB we are getting error message as "This interview can only be launched by a logged in agent or employee. Consult the document…UserOIA 22 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Display the logged in user's information via mapped fieldsSummary: I am looking to give the functionality to end users to update some fields attached to the asset. I want to display the asset that the logged in user has and pro…Patrick Duhaime 22 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service -
Using IA to display dependent menus while recording incident product details at RightNowSummary: Hello, we are working on building a workspace on oracle B2C Service (RightNow) and part of the workspace is to record some details related to incident product t…Hesham Sleem 2 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and DigitContent Submit your questions for the Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and Digital Assistant session to have th…Heike Lorenz -Oracle 36 views 3 comments 1 point Most recent by Mayur Vaghani Intelligent Advisor for B2C Service -
SessionResumeErrorSummary: Is there a way to uncover what is causing a session resume error? Content (required): We've had a few external users receive the SessionResumeError which indica…whitney w. 2 views 1 comment 0 points Most recent by Ian G Clough Intelligent Advisor for B2C Service
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How to retrieve INCIDENT ID created at the END of an Interview?Summary: Is there a way to retrieve INCIDENT ID created at the END of an Interview, so I can further handle other incident data via javascript? Content (required): Versi…Bruno Aun 2 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service -
How to use URLs from an OIA attribute as a Text Link in BI PublisherSummary: Content (required): I have URLs stored in OIA attributes. I would like to have the URL create a link using text in the RTF. For example instead of the form show…Scott Heidenreich 22 views 2 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service -
Renaming a hub projectSummary: I need to change a hub project, I wanted to confirm by renaming the folders it xprj, if there was anything I'm missing. Content (required): when starting a proj…whitney w. 12 views 2 comments 0 points Most recent by whitney w. Intelligent Advisor for B2C Service
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Screen is no longer relevant but is still showing up, why?Summary: Content (required): I have a screen that is set to show if relevant otherwise never. When it is relevant it shows up and the user can use it as expected. If the…Scott Heidenreich 12 views 3 comments 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Can OIA dynamically show either Next or Submit button on a screen?Summary: Can OIA dynamically show either Next or Submit button on a screen? Content (required): We have a requirement to show either the Next or Submit button on various…
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What is the recommended resolution for images used in input controls?Content (required): What is the recommended resolution for images used for input controls created from Value lists? Is there a recommended or optimal pixels x pixels siz…Scott Heidenreich 12 views 3 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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New interview not seeding in logged in user's contact informationSummary: Interview is not using logged in contact ID to load contact details. Content (required): We have this interview that is using a custom version of OPA widget 1.2…Patrick Duhaime 12 views 4 comments 0 points Most recent by Patrick Duhaime Intelligent Advisor for B2C Service
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a…Chitra-Oracle 2 views 0 comments 0 points Started by Chitra-Oracle Intelligent Advisor for B2C Service -
OPA and HCM IntergrationSummary: Content (required): Hi All, What is the process for integrating OPA and HCM ? Any reference or documentation will be of great help. Is there any OOB connector a…AK-240868 2 views 1 comment 0 points Most recent by Srinath Srinivasan-Oracle Intelligent Advisor for B2C Service -
How to display siblings on an interview screen.Summary: Content (required): I have two entities descending from Global that are siblings and are related to each other with a sibling to sibling relationship. How do I …Scott Heidenreich 2 views 10 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Unable to Navigate to future screenSummary: We have a review and edit screen and we want to navigate to the edit screen once the user clicks on the edit button (using label as custom button) on the review…Tushar G 2 views 3 comments 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service -
Functionality to download/export user interviews from Intelligent AdvisorSummary: Is there a way to download/export user interviews conducted in Intelligent Advisor. I can see we have metrics, where it shows the numbers on daily interview etc…
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Is there an easy way to create tiles in OIA Interview?Summary: Content (required): Is there an easy way to display clickable tiles on an interview screen using a menu attribute or an entity? Rather than having a drop down m…Scott Heidenreich 22 views 5 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Send email reminders to customersSummary: Send emails to customer when interview not completed Content (required): I have enabled checkpoints in OPM, this is for logged in customers. when customer not s…Chakravarthy Elchuri 12 views 1 comment 1 point Most recent by Chakravarthy Elchuri Intelligent Advisor for B2C Service
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CASDK-0008: Could not retrieve operation versions from connected hub. (while integrating OIA-DB)Summary: Content (required): Hi team, As we are trying to integrate OIA (interview) with oracle database inside OIC and as we start configuring the endpoint for OIA Adap…Ankan Chanda 2 views 0 comments 0 points Started by Ankan Chanda Intelligent Advisor for B2C Service
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Seed interview with basic text valueSummary: Unable to get the seeding to work using the examples. Content (required): I am trying to pass a text value (model) via seedData in the URL to preselect a model …Patrick Duhaime 22 views 12 comments 0 points Most recent by Jasmine Lee-Oracle Intelligent Advisor for B2C Service
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Capture the user's operating system within an interviewSummary: Best way to capture the user's operating system. Content (required): Hi all, I have a need to capture the user's operating system and use it as criteria in the …Patrick Duhaime 2 views 0 comments 0 points Started by Patrick Duhaime Intelligent Advisor for B2C Service
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Load new database values from an integration into current view without a workspace refreshSometimes we need to display data in real time obtained from integrations performed in the backend by systems such as Oracle Integration Cloud. In those cases it is nece… -
Copy values from a sibling entity to a child entitySummary: Content (required): I have an entity called the narrative that has a sibling called the project and a child called the nibling. Global the project the narrative…Scott Heidenreich 2 views 16 comments 1 point Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Interview service in OIAHi Team, We have implemented OIA within the Agent Desktop using the Assess API in the SOAP Assess service. This will always consume a Tier 3 session. We have been using … -
About high-availability and resilience in oracle intelligent advisorContent Hi, Is there document available on PIA high-availability and resilience. Thanks, VasaviVasavi Maturi-277252 4 views 0 comments 1 point Started by Vasavi Maturi-277252 Intelligent Advisor for B2C Service
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Integration Between OPA and Oracle Commerce CloudSummary Best way to Integrate OPA with Oracle Commerce CloudContent Hello Everyone, I am new to OPA , and we have a requirement to integrate OPA with Oracle Commerce Clo…Mukesh Kalal-Oracle 4 views 0 comments 1 point Started by Mukesh Kalal-Oracle Intelligent Advisor for B2C Service -
Oracle Adaptive Intelligence - TutorialSummary Need to know in detail about the availability of tutorial/training for Oracle Adaptive IntelligenceContent Hi, I have gone through the following link, https://ww…User_VUJ9F 97 views 1 comment 2 points Most recent by Sowdhaminya Murugan Intelligent Advisor for B2C Service
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BI form link not available in the Chat serviceContent Hi, We are trying to use the OIA Chat service channel in the Oracle Digital Assistant (ODA), and we could integrate it successfully, all the questions are also a…