Category 285
Discussion List
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What is the recommended resolution for images used in input controls?Content (required): What is the recommended resolution for images used for input controls created from Value lists? Is there a recommended or optimal pixels x pixels siz…Scott Heidenreich 11 views 3 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service -
New interview not seeding in logged in user's contact informationSummary: Interview is not using logged in contact ID to load contact details. Content (required): We have this interview that is using a custom version of OPA widget 1.2…PatrickDuhaime 12 views 4 comments 0 points Most recent by PatrickDuhaime Intelligent Advisor for B2C Service -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a…ChitraHL-Oracle 2 views 0 comments 0 points Started by ChitraHL-Oracle Intelligent Advisor for B2C Service -
OPA and HCM IntergrationSummary: Content (required): Hi All, What is the process for integrating OPA and HCM ? Any reference or documentation will be of great help. Is there any OOB connector a…AK-240868 2 views 1 comment 0 points Most recent by Srinath Srinivasan-Oracle Intelligent Advisor for B2C Service -
How to display siblings on an interview screen.Summary: Content (required): I have two entities descending from Global that are siblings and are related to each other with a sibling to sibling relationship. How do I …Scott Heidenreich 1 view 10 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Unable to Navigate to future screenSummary: We have a review and edit screen and we want to navigate to the edit screen once the user clicks on the edit button (using label as custom button) on the review…Tushar G 1 view 3 comments 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service -
Functionality to download/export user interviews from Intelligent AdvisorSummary: Is there a way to download/export user interviews conducted in Intelligent Advisor. I can see we have metrics, where it shows the numbers on daily interview etc… -
Is there an easy way to create tiles in OIA Interview?Summary: Content (required): Is there an easy way to display clickable tiles on an interview screen using a menu attribute or an entity? Rather than having a drop down m…Scott Heidenreich 21 views 5 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Send email reminders to customersSummary: Send emails to customer when interview not completed Content (required): I have enabled checkpoints in OPM, this is for logged in customers. when customer not s…Chakravarthy Elchuri 12 views 1 comment 1 point Most recent by Chakravarthy Elchuri Intelligent Advisor for B2C Service
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CASDK-0008: Could not retrieve operation versions from connected hub. (while integrating OIA-DB)Summary: Content (required): Hi team, As we are trying to integrate OIA (interview) with oracle database inside OIC and as we start configuring the endpoint for OIA Adap…
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Seed interview with basic text valueSummary: Unable to get the seeding to work using the examples. Content (required): I am trying to pass a text value (model) via seedData in the URL to preselect a model …PatrickDuhaime 21 views 12 comments 0 points Most recent by Jasmine Lee-Oracle Intelligent Advisor for B2C Service
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Capture the user's operating system within an interviewSummary: Best way to capture the user's operating system. Content (required): Hi all, I have a need to capture the user's operating system and use it as criteria in the …PatrickDuhaime 1 view 0 comments 0 points Started by PatrickDuhaime Intelligent Advisor for B2C Service
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Load new database values from an integration into current view without a workspace refreshSometimes we need to display data in real time obtained from integrations performed in the backend by systems such as Oracle Integration Cloud. In those cases it is nece… -
Copy values from a sibling entity to a child entitySummary: Content (required): I have an entity called the narrative that has a sibling called the project and a child called the nibling. Global the project the narrative…Scott Heidenreich 1 view 16 comments 1 point Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Interview service in OIAHi Team, We have implemented OIA within the Agent Desktop using the Assess API in the SOAP Assess service. This will always consume a Tier 3 session. We have been using … -
Is it possible to update rules in an Excel dynamically using API?Summary: Looking for a solution to update rules periodically through an API Content (required): Hi All, We have a set of rules stored in Excel which determines the regio…Jason Phillip 1 view 0 comments 0 points Started by Jason Phillip Intelligent Advisor for B2C Service
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About high-availability and resilience in oracle intelligent advisorContent Hi, Is there document available on PIA high-availability and resilience. Thanks, VasaviVasavi Maturi-277252 3 views 0 comments 1 point Started by Vasavi Maturi-277252 Intelligent Advisor for B2C Service
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Integration Between OPA and Oracle Commerce CloudSummary Best way to Integrate OPA with Oracle Commerce CloudContent Hello Everyone, I am new to OPA , and we have a requirement to integrate OPA with Oracle Commerce Clo…Mukesh Kalal-Oracle 7 views 0 comments 1 point Started by Mukesh Kalal-Oracle Intelligent Advisor for B2C Service -
Oracle Adaptive Intelligence - TutorialSummary Need to know in detail about the availability of tutorial/training for Oracle Adaptive IntelligenceContent Hi, I have gone through the following link, https://ww…User_VUJ9F 97 views 1 comment 2 points Most recent by Sowdhaminya Murugan Intelligent Advisor for B2C Service
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BI form link not available in the Chat serviceContent Hi, We are trying to use the OIA Chat service channel in the Oracle Digital Assistant (ODA), and we could integrate it successfully, all the questions are also a…
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'Duplicate' contacts being created with digitsSummary OSVC integrationContent Hi there. My form has a field for email address which is is mapped to the primary contact for incidents through the native API integratio…Sebastiaan Draaisma-122509 14 views 4 comments 1 point Most recent by Fiona Guy-Oracle Intelligent Advisor for B2C Service -
OIA Policy model not going live while Integrating with OICContent Hi, We are trying to load and save the data from Oracle Database to OIA (Oracle Intelligent Advisor) through the OIC (Oracle Integration Cloud). But while activa…
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RESCHEDULED: - Service – Simplify the Agent Experience While Not Compromising The Face Of Your BrandContent Due to unforeseen technical issues, this topic has been rescheduled. An announcement with the new date will follow shortly. Apologies on the inconvenience.Heike Lorenz -Oracle 5 views 0 comments 1 point Started by Heike Lorenz -Oracle Intelligent Advisor for B2C Service -
Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and DigitContent Submit your questions for the Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and Digital Assistant session to have th…Heike Lorenz -Oracle 27 views 0 comments 1 point Started by Heike Lorenz -Oracle Intelligent Advisor for B2C Service
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Service – Product Strategy: Intelligent Advisor (fka Oracle Policy Automation), 6 April 2020, 2 p.mContent Submit your questions for the Service – Product Strategy: Intelligent Advisor (fka Oracle Policy Automation) session to have them answered during the live event.…Heike Lorenz -Oracle 38 views 7 comments 3 points Most recent by Jasmine Lee-Oracle Intelligent Advisor for B2C Service
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Service – Taking a look at how Intelligent Advisor integrates with Service Cloud, 11 June 2020, 10 aContent Submit your questions for the Service – Taking a look at how Intelligent Advisor integrates with Service Cloud session to have them answered during the live even…Heike Lorenz -Oracle 24 views 0 comments 2 points Started by Heike Lorenz -Oracle Intelligent Advisor for B2C Service
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White Hope 22 views 5 comments 1 point Most recent by White Hope Intelligent Advisor for B2C Service -
Integrating OPA with OECSummary Do we have a built-in OPA connector for OECContent Hi, Do Oracle provides an OPA built-in connector for integration with Oracle Engagement Cloud? Version OPA 18DNitin Nagrale 69 views 7 comments 2 points Most recent by User_EXVQ8 Intelligent Advisor for B2C Service
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Web service connectionsSummary I need to make a connection between OPA and a wcf web serviceContent Hi! I need to connect a WCF Web Service with OPA, in the documentation i found info about th…Diego Araya Mendez 44 views 1 comment 1 point Most recent by Brad Tuckett-Oracle Intelligent Advisor for B2C Service
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Link for OPA in Engagement CloudSummary How to generate the link for OPA in Engagement CloudContent Hello Comunity, Could you help us to genere the link for OPA: The URL for the hub is in this general …Nicolas Alpargatero 54 views 1 comment 1 point Most recent by Fiona Guy-Oracle Intelligent Advisor for B2C Service