Category 285
Discussion List
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How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interviewSummary: How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interview Content (required): We need to integrate Oracle intelligent… -
Seed interview with basic text valueSummary: Unable to get the seeding to work using the examples. Content (required): I am trying to pass a text value (model) via seedData in the URL to preselect a model …Patrick Duhaime 61 views 14 comments 0 points Most recent by Brad Tuckett-Oracle Intelligent Advisor for B2C Service -
configuration document to implement Intelligent advisor along with B2B service integration setupSummary: What is the the standard configuration document to implement Intelligent advisor along with B2B service integration setup Content (required): Need start-to-end …User_T4NFX 21 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for Fusion Service
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we have to implement standalone opa for our customer but we are not able to fetch the attributesSummary: we have to implement standalone opa for our customer but we are not able to fetch the attributes like personID , personNumber, employeeNumber . We suspect the i…Ravish Kumar Singh 41 views 2 comments 0 points Most recent by Ravish Kumar Singh Intelligent Advisor for B2C Service
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Automating OPM interviews upgrade process - questionsSummary: how to automate the "Data Refresh" (or fetch hubModel.xml file) via API & upload project to hub via command line? Content (required): Hello! Our OIA is connecte…BrunoQuevedo 111 views 10 comments 0 points Most recent by Michael-OPA-Oracle Intelligent Advisor for B2C Service
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Applying pseudo styles on checkboxes using style extensions not working as expectedSummary: We have a requirement where we need to change the style of the checkbox as per the customer branding. We are successfully able to modify some of properties of c…Muthulakshmi 31 views 3 comments 0 points Most recent by Muthulakshmi Intelligent Advisor for B2C Service
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Issues in displaying the attribute value on the screen in OIA interviewSummary: We are capturing the location from the map(third party APIs) and using JavaScript extension, assigning the location captured from map to an attribute in the IA.…Sriranjjani Muralidharan Mastek 31 views 2 comments 0 points Most recent by Sriranjjani Muralidharan Mastek Intelligent Advisor for B2C Service
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Add a secondary contact during interviewSummary: Using a Contact Centre interview, we load Contact data at the start of the interview. At the end of the interview, we create a new incident, with the contact as…
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Is it possible to update rules in an Excel dynamically using API?Summary: Looking for a solution to update rules periodically through an API Content (required): Hi All, We have a set of rules stored in Excel which determines the regio…Jason Phillip 31 views 2 comments 0 points Most recent by Jason Phillip Intelligent Advisor for B2C Service
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Launch error : "This interview can only be launched by a logged in agent or employee"Summary: When we launch an interview from HUB we are getting error message as "This interview can only be launched by a logged in agent or employee. Consult the document…Shijil 51 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Display the logged in user's information via mapped fieldsSummary: I am looking to give the functionality to end users to update some fields attached to the asset. I want to display the asset that the logged in user has and pro…Patrick Duhaime 41 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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Using IA to display dependent menus while recording incident product details at RightNowSummary: Hello, we are working on building a workspace on oracle B2C Service (RightNow) and part of the workspace is to record some details related to incident product t…Hesham Sleem 21 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and DigitContent Submit your questions for the Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and Digital Assistant session to have th…Heike Lorenz -Oracle 65 views 3 comments 1 point Most recent by Mayur Vaghani Intelligent Advisor for B2C Service -
SessionResumeErrorSummary: Is there a way to uncover what is causing a session resume error? Content (required): We've had a few external users receive the SessionResumeError which indica…whitney w. 21 views 1 comment 0 points Most recent by Ian G Clough Intelligent Advisor for B2C Service
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How to retrieve INCIDENT ID created at the END of an Interview?Summary: Is there a way to retrieve INCIDENT ID created at the END of an Interview, so I can further handle other incident data via javascript? Content (required): Versi…Bruno Aun 11 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service -
How to use URLs from an OIA attribute as a Text Link in BI PublisherSummary: Content (required): I have URLs stored in OIA attributes. I would like to have the URL create a link using text in the RTF. For example instead of the form show…Scott Heidenreich 41 views 2 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service -
Renaming a hub projectSummary: I need to change a hub project, I wanted to confirm by renaming the folders it xprj, if there was anything I'm missing. Content (required): when starting a proj…whitney w. 31 views 2 comments 0 points Most recent by whitney w. Intelligent Advisor for B2C Service
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Screen is no longer relevant but is still showing up, why?Summary: Content (required): I have a screen that is set to show if relevant otherwise never. When it is relevant it shows up and the user can use it as expected. If the…Scott Heidenreich 31 views 3 comments 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Can OIA dynamically show either Next or Submit button on a screen?Summary: Can OIA dynamically show either Next or Submit button on a screen? Content (required): We have a requirement to show either the Next or Submit button on various…
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What is the recommended resolution for images used in input controls?Content (required): What is the recommended resolution for images used for input controls created from Value lists? Is there a recommended or optimal pixels x pixels siz…Scott Heidenreich 31 views 3 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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New interview not seeding in logged in user's contact informationSummary: Interview is not using logged in contact ID to load contact details. Content (required): We have this interview that is using a custom version of OPA widget 1.2…Patrick Duhaime 31 views 4 comments 0 points Most recent by Patrick Duhaime Intelligent Advisor for B2C Service
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a…Chitra-Oracle 21 views 0 comments 0 points Started by Chitra-Oracle Intelligent Advisor for B2C Service -
OPA and HCM IntergrationSummary: Content (required): Hi All, What is the process for integrating OPA and HCM ? Any reference or documentation will be of great help. Is there any OOB connector a…AK-240868 31 views 1 comment 0 points Most recent by Srinath Srinivasan-Oracle Intelligent Advisor for B2C Service -
How to display siblings on an interview screen.Summary: Content (required): I have two entities descending from Global that are siblings and are related to each other with a sibling to sibling relationship. How do I …Scott Heidenreich 11 views 10 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Unable to Navigate to future screenSummary: We have a review and edit screen and we want to navigate to the edit screen once the user clicks on the edit button (using label as custom button) on the review…Tushar G 21 views 3 comments 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service -
Functionality to download/export user interviews from Intelligent AdvisorSummary: Is there a way to download/export user interviews conducted in Intelligent Advisor. I can see we have metrics, where it shows the numbers on daily interview etc…
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Is there an easy way to create tiles in OIA Interview?Summary: Content (required): Is there an easy way to display clickable tiles on an interview screen using a menu attribute or an entity? Rather than having a drop down m…Scott Heidenreich 31 views 5 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Send email reminders to customersSummary: Send emails to customer when interview not completed Content (required): I have enabled checkpoints in OPM, this is for logged in customers. when customer not s…Chakravarthy Elchuri-175313 31 views 1 comment 1 point Most recent by Chakravarthy Elchuri-175313 Intelligent Advisor for B2C Service
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CASDK-0008: Could not retrieve operation versions from connected hub. (while integrating OIA-DB)Summary: Content (required): Hi team, As we are trying to integrate OIA (interview) with oracle database inside OIC and as we start configuring the endpoint for OIA Adap…Ankan Chanda 31 views 0 comments 0 points Started by Ankan Chanda Intelligent Advisor for B2C Service
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Capture the user's operating system within an interviewSummary: Best way to capture the user's operating system. Content (required): Hi all, I have a need to capture the user's operating system and use it as criteria in the …Patrick Duhaime 21 views 0 comments 0 points Started by Patrick Duhaime Intelligent Advisor for B2C Service