Category 285
Discussion List
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Functionality to download/export user interviews from Intelligent AdvisorSummary: Is there a way to download/export user interviews conducted in Intelligent Advisor. I can see we have metrics, where it shows the numbers on daily interview etc… -
Is there an easy way to create tiles in OIA Interview?Summary: Content (required): Is there an easy way to display clickable tiles on an interview screen using a menu attribute or an entity? Rather than having a drop down m…Scott Heidenreich 32 views 5 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service -
Send email reminders to customersSummary: Send emails to customer when interview not completed Content (required): I have enabled checkpoints in OPM, this is for logged in customers. when customer not s…Chakravarthy Elchuri-175313 32 views 1 comment 1 point Most recent by Chakravarthy Elchuri-175313 Intelligent Advisor for B2C Service -
CASDK-0008: Could not retrieve operation versions from connected hub. (while integrating OIA-DB)Summary: Content (required): Hi team, As we are trying to integrate OIA (interview) with oracle database inside OIC and as we start configuring the endpoint for OIA Adap…Ankan Chanda 32 views 0 comments 0 points Started by Ankan Chanda Intelligent Advisor for B2C Service
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Capture the user's operating system within an interviewSummary: Best way to capture the user's operating system. Content (required): Hi all, I have a need to capture the user's operating system and use it as criteria in the …Patrick Duhaime 22 views 0 comments 0 points Started by Patrick Duhaime Intelligent Advisor for B2C Service -
Load new database values from an integration into current view without a workspace refreshSometimes we need to display data in real time obtained from integrations performed in the backend by systems such as Oracle Integration Cloud. In those cases it is nece… -
Copy values from a sibling entity to a child entitySummary: Content (required): I have an entity called the narrative that has a sibling called the project and a child called the nibling. Global the project the narrative…Scott Heidenreich 22 views 16 comments 1 point Most recent by Scott Heidenreich Intelligent Advisor for B2C Service
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Interview service in OIAHi Team, We have implemented OIA within the Agent Desktop using the Assess API in the SOAP Assess service. This will always consume a Tier 3 session. We have been using … -
About high-availability and resilience in oracle intelligent advisorContent Hi, Is there document available on PIA high-availability and resilience. Thanks, VasaviVasavi Maturi-277252 14 views 0 comments 1 point Started by Vasavi Maturi-277252 Intelligent Advisor for B2C Service
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Integration Between OPA and Oracle Commerce CloudSummary Best way to Integrate OPA with Oracle Commerce CloudContent Hello Everyone, I am new to OPA , and we have a requirement to integrate OPA with Oracle Commerce Clo…Mukesh Kalal-Oracle 34 views 0 comments 1 point Started by Mukesh Kalal-Oracle Intelligent Advisor for B2C Service -
Oracle Adaptive Intelligence - TutorialSummary Need to know in detail about the availability of tutorial/training for Oracle Adaptive IntelligenceContent Hi, I have gone through the following link, https://ww…User_VUJ9F 117 views 1 comment 2 points Most recent by Sowdha Murugan Intelligent Advisor for B2C Service
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BI form link not available in the Chat serviceContent Hi, We are trying to use the OIA Chat service channel in the Oracle Digital Assistant (ODA), and we could integrate it successfully, all the questions are also a…
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'Duplicate' contacts being created with digitsSummary OSVC integrationContent Hi there. My form has a field for email address which is is mapped to the primary contact for incidents through the native API integratio…Sebastiaan Draaisma-122509 44 views 4 comments 1 point Most recent by Fiona Guy-Oracle Intelligent Advisor for B2C Service -
OIA Policy model not going live while Integrating with OICContent Hi, We are trying to load and save the data from Oracle Database to OIA (Oracle Intelligent Advisor) through the OIC (Oracle Integration Cloud). But while activa…
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RESCHEDULED: - Service – Simplify the Agent Experience While Not Compromising The Face Of Your BrandContent Due to unforeseen technical issues, this topic has been rescheduled. An announcement with the new date will follow shortly. Apologies on the inconvenience.Heike Lorenz -Oracle 25 views 0 comments 1 point Started by Heike Lorenz -Oracle Intelligent Advisor for B2C Service -
Service – Product Strategy: Intelligent Advisor (fka Oracle Policy Automation), 6 April 2020, 2 p.mContent Submit your questions for the Service – Product Strategy: Intelligent Advisor (fka Oracle Policy Automation) session to have them answered during the live event.…Heike Lorenz -Oracle 58 views 7 comments 3 points Most recent by Jasmine Lee-Oracle Intelligent Advisor for B2C Service
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Service – Taking a look at how Intelligent Advisor integrates with Service Cloud, 11 June 2020, 10 aContent Submit your questions for the Service – Taking a look at how Intelligent Advisor integrates with Service Cloud session to have them answered during the live even…Heike Lorenz -Oracle 44 views 0 comments 2 points Started by Heike Lorenz -Oracle Intelligent Advisor for B2C Service
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Ginger alan 42 views 5 comments 1 point Most recent by Ginger alan Intelligent Advisor for B2C Service -
Integrating OPA with OECSummary Do we have a built-in OPA connector for OECContent Hi, Do Oracle provides an OPA built-in connector for integration with Oracle Engagement Cloud? Version OPA 18DNitin Nagrale 79 views 7 comments 2 points Most recent by User_EXVQ8 Intelligent Advisor for B2C Service
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Web service connectionsSummary I need to make a connection between OPA and a wcf web serviceContent Hi! I need to connect a WCF Web Service with OPA, in the documentation i found info about th…Diego Araya Mendez 65 views 1 comment 1 point Most recent by Brad Tuckett-Oracle Intelligent Advisor for B2C Service
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Link for OPA in Engagement CloudSummary How to generate the link for OPA in Engagement CloudContent Hello Comunity, Could you help us to genere the link for OPA: The URL for the hub is in this general …Nicolas Alpargatero 86 views 1 comment 1 point Most recent by Fiona Guy-Oracle Intelligent Advisor for B2C Service