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Using IA to display dependent menus while recording incident product details at RightNow

in Intelligent Advisor for B2C Service 1 comment

Summary:

Hello,

we are working on building a workspace on oracle B2C Service (RightNow) and part of the workspace is to record some details related to incident product through selecting information from multiple dependent menus, so multiple workspace rules are used which is not easy to maintain and affects performance as well. Can I replace this part by IA page to display these menus , update and maintain it in easy way and being able to submit these menus contexts to incident workspace.


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22C

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