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SessionResumeError

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in Intelligent Advisor for B2C Service 1 comment

Summary:

Is there a way to uncover what is causing a session resume error?

Content (required):

We've had a few external users receive the SessionResumeError which indicates their application data cannot be recovered at all. Is there any way to uncover why this is happening even if they previously had a saved checkpoint? Why is this happening?


A pdf of the screenshot error and corresponding error in style is attached.


Version (include the version you are using, if applicable):

22B

Code Snippet (add any code snippets that support your topic, if applicable):

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