To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Intelligent Advisor for Fusion Service
Discussion List
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Can we send an email to employee using Intelligent Advisor (IA)Summary: We need to send an email within case management to the employee while creating a case in case management using Intelligent Advisor (IA). Is there a way to creat…
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An error occurred trying to process your request. for further assistance please contact supportSummary: We are getting an error when attempting to access the Lunch Interview feature in Intelligent Advisor. Specifically, the issue occurs when clicking on the Lunch …
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Oracle Customer Excellence Awards - Nominations are OpenYou’ve done incredible work. Now you deserve the recognition. The Oracle Customer Excellence Awards celebrate the very best of business innovation, showcasing how organi…Elise Hymes - Oracle CX-Oracle 14 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle
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Getting offline status while creating a connection using Intelligent Advisor in case managementSummary: We are encountering an offline status while trying to create a connection using Intelligent Advisor in case management. Could you please help us resolve this is…
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How can i disable grammarly extension when loading an IA formSummary: I want to tackle problems arising from entering comments in the comment box when there is Grammarly browser extension turned on. How can i disable it from eithe…
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Can you configure OIA into an Oracle partner TEST environment without subscription to OIA?Summary: We have an Oracle TEST environment set up with all standard Cloud offerings. I've opted into Products: Service, HCM, Fin, SCM,. Can you configure OIA into an Or…
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How to allow anonymous user to submit SR to fusion serviceSummary: As for service cloud, the policy modelling would give options of "Who is this interview for" - Screenshot 1, but no such settings are available for connection w…
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Trying to use OIA to update Lead and Upsert Lead Product in Fusion Sales (Classic UI) but not workinSummary: We have a Fusion Sales Instance and our agents are using it to generate simplified quotes using the OIA interview. Here's what the flow should be and what's not…
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Assign Redwood Theme only to few users in Oracle FusionSummary: We have a requirement to implement Redwood theme to few users before rolling out to whole organization. Is there a way to complete this? Content (please ensure …
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OIA migration from on-prem to cloudSummary: OIA migration from on-prem to cloud Is there any standard or process document for migrating OIA on-prem version to OIA cloud service?
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Project details on service request ( redwood)Summary: Greetings, We need to show project details on the service request and work order page redwood b2b service to identify that the service request is created for th…
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Can we create activity for a case from OIASummary: I am loading case details in OIA and by end of the interview i like to create activity or a task or an appointment. Is there any way to do it ? I saw object sup…
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Rule for setting Incident.Product based on boolean valueSummary: I have an opa form with an attribute (the enquiry product) which has mapped in url parameter and mapped out to Oracle service cloud Incident.Product @Richard Na…
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B2B CX service : Generic work order notes to ofsc work order notesSummary: We have a requirement in Oracle CX B2B Service where a service agent will create a generic work order, perform tasks, add case notes, and complete the generic w…
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Do we have OOB Oracle intelligent advisor connector for Oracle HR helpdeskSummary: We are trying to use OIA along with Oracle HR helpdesk Content (required): Like to know is there any OOB connector or can we use OIC adapter ? Version (include …
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In a flow: How do we allow a user to edit, add, delete records from a database?Summary: We need to allow OIA flows to read records from custom objects into a flow, show them to the user, and have the user add, delete, or update the records. Then sa…
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Automatically generated PDFSummary: automatically generated PDF Content (please ensure you mask any confidential information): We have received the request that a PDF with the answers should be ge…
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Not able to view all objects from application composer for mapping with entitySummary: Hi All, We are using "CX Sales and Fusion service" type connector and we are loading Opportunity data at the start and updating the opportunity at the end of th…
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Help with CX Sales and B2B Service connectionWe are setting up our first IA project and are unable to launch an Interview when using the B2B connection. We have Sales Admin roles in B2B and are HUB adminstrators in…
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Auto Populate Fields Such as Name, Joining date in OPA Interview.Summary: We are trying to embed OPA Interview in a Knowledge article. we need help to to auto populate Fields Such as Name, Joining date in OPA Interview. Content (pleas…
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Bad Request - Authorization Failed - Oracle Integration Connection in OIA Hub ConnectionsSummary: Getting the following Error, while setting up the connection to Oracle Integration Gen3 with OAUTH 2.0 Error Close Bad Request Error updating connection "#####"…
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Is there any limitation in document attachment on submit for case objectSummary: When I try to attach 2 or more documents to a case object in Oracle Fusion. Only 1 document is getting attached on submit Content (required): Using redwood(VBS)…
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Do we have HCM integration Adaptors for Intelligent advisorSummary: We are enabling Intelligent Advisor and customer is looking for HCM cloud integrations. Content (required): For Example: We are building an interview for Matern…
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Can we generate form using OIA rest or soap API, rather then using UISummary: can form be generated using REST or SOAP API of oracle intelligent advisor Content (required): Trying to generate form without using OIA interview Version (incl…
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Calculate distance between 2 addresses (Postal Address or Latitude/Longitude)Summary: We would like to calculate the distance by road between 2 addresses. We have postal addresses as well as Latitude and Longitude available. Content (required): W…
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configuration document to implement Intelligent advisor along with B2B service integration setupSummary: What is the the standard configuration document to implement Intelligent advisor along with B2B service integration setup Content (required): Need start-to-end …
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Is checkpoint supported by web services like "Web services - Interview" & " Web services - Assess"?Summary: Would like to know if "Checkpoints" are supported by "Interview service" & "Assess service" Content (required): So, scenario is such, we want to understand if t…
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Creating Forms via PDFsHello, I'm looking into the Form feature of IA for a customer implementation and wanted to confirm if 'Analytics Publisher' is required to setup these forms with data fr…
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Dependent LOVs in OPA (Filtering)Content Hi All Would like to seek your expert advice on the my requirement below: We will be integrating CX and OPA. We have custom menus (LOVs) in CX that we will be us…
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Need inputs on Oracle Intelligent AdvisorSummary: Hi Experts I am looking for advise/inputs on Intelligent Advisor on the following questions. Please can you help me to understand. How Intelligent Advisor works…