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    • Can you configure OIA into an Oracle partner TEST environment without subscription to OIA?

    edited Dec 4, 2024 5:17AM in Intelligent Advisor for Fusion Service 2 comments

    Summary:

    We have an Oracle TEST environment set up with all standard Cloud offerings. I've opted into Products: Service, HCM, Fin, SCM,. Can you configure OIA into an Oracle partner TEST environment without subscription to OIA?

    Content (please ensure you mask any confidential information):

    I'm following release doc to implement OIA into Service/Helpdesk so that we can log an SR and an agent can proceed using an OIA Interview webform.

    Oracle Help Desk Cloud 23C What's New

    Is there any special roles that need to be assigned for Service/OIA on top of HCM implementation roles?

    Version (include the version you are using, if applicable):

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