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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Get Started with Redwood: Oracle Cloud SCM and Maintenance
Maintenance
Discussion List
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Review Now: Maintenance and Service Logistics Roadmaps - 26DThe full listing of Roadmaps can be found here. -
List of Customer Connect Training ReplaysSummary Quick access to all the Maintenance Customer Connect Training Replays Content Watch these replays to get more information about implementing your products. You c…
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Reserve Materials Manually Not VisibleWe are enabling this 26A Feature https://docs.oracle.com/en/cloud/saas/readiness/scm/26a/maint26a/26A-maintenance-wn-f42292.htm#Steps-to-enable-and-configure As a part o… -
steps to convert helpdesk request into maintenance work orderSummary: I have helpdesk Offerings. I can create Helpdesk requests for Installed Base Asset. I need the steps to convert helpdesk request into maintenance work order. Co…
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Can customer asset access be restricted using a custom DSP? If so, how can it be configured?Summary: We need the ability to restrict customer asset access by location or other asset attributes for users with the “Manage Customer Asset” privilege. Since organiza… -
Why am I getting an error when trying to complete Operations in My Maintenance Work?Summary: I am getting an error when trying to complete a work order operation in all my orgs. See screenshot. Google says it's a Not available for assignment error. Anyo…
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User with role Maintenance Manager and technician not able see the Inventory Items in Maintenance WOSummary: User with role Maintenance Manager and Maintenance technician not able to access the PIM Inventory Items in Maintenance module while executing the work order bu…
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Asset Hierarchies Redwood page is not displaying Physical Hierarchy's childrenWe just enabled Asset Hierarchies Redwood page in Oracle fusion maintenance cloud's 26c Environment. The environment was recently upgraded to 26c from 26b as well. For a… -
Is there a way to have the Material Required By Date before the Work Order Start DateSummary: Customer is using Work Order Picking for Maintenance Work Orders. When they generate picks, the pick uses the Required Date from the Material list. They want to…
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Is it possible to remove an operation from an earlier version of a work definition in a work order?I have created new versions of work definitions and removed an operation from them. For the existing work orders, is it possible to remove the operation from the work or…
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When View is clicked in maintenance exceptions redwood page , it's navigating to home pageSummary: When 'View' icon is clicked in maintenance exceptions redwood page , it's navigating to home page Content (please ensure you mask any confidential information):…
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REST API is returning the error. Need to capture the same in the AI agent.Summary: Hello all, We've developed a custom agent in Fusion AI Agent studio in Maintenance management. When we pass the incorrect parameters to the agent, it is not dis…
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Cannot see work orders on Maintenance Management landing page?Summary: Unable to view any work orders from the Maintenance Management Landing Page Content (please ensure you mask any confidential information): Version (include the … -
Maintenance Execution Landing Page Redwood Defaulted to YesSummary: Is this profile defaulted to Yes when Upgrade to 26 B or 26C takes place? Has anyone noticed it? Content (please ensure you mask any confidential information): …
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Mapping Fixed Assets to Maintenance Assets during EBS to Fusion Data MigrationSummary: The customer has a requirement to migrate data from EBS to Fusion. For maintenance assets, there is a requirement to map them to fixed assets. However, this map…
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How can the asset hierarchy in Maintenance Management be inherited from a Manufacturing Work Order?Summary: We know that an asset can be created automatically in Maintenance Management when a work order is executed in the Manufacturing module. When we select an item w…
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Without assigning resources system not allowing to execute Work order in My maintenance work UISummary: We created work order and then status of work order changed to released. then In My Maintenance Work Redwood page UI when we tried to complete or do some transa…
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Error while completing Repair to Stock MNT WO (allow completion to inventory) in My Maintenance WorkSummary: When creating a complete to inventory work order the completion information (locator does not automatically populates) does not carry over to My Maintenance Wor…
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Work Order scheduled dates - User Scheduling - Schedule FirmSummary: The work order start and end dates are not getting saved as per user input even with the User / External Scheduling and Schedule Firm Content (please ensure you…
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Maintenance Work order - Attaching category missing in RedwoodSummary: We need help identifying the Redwood equivalent for adding a Work Instruction attachment to a maintenance work order. In the classic work order page, the Attach…
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Removing an attachment from Maintenance work order operationSummary: Is there any way to remove an attachment from work order operation Content (required): Attachment on WO operation Version (include the version you are using, if… -
Meter-Based Maintenance Forecast Not Considering Entered Meter ReadingHi All, I have created a meter-based maintenance requirement for an asset with a 30-hour interval. I entered a meter reading of 27 hours. After generating the forecast, …
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Maintenance Work Order created via Service Logistics debrief charge is create with 'On Hold' StatusUse Case and Issue: - Field Service create Service Work Order and Posts charges to Service Logistics via Debrief - Service Logistics Debrief Post Charges action should c…
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26C Redwood Maintenance Work Orders does not default the defined WIP Material Storage LocatorSummary: The WIP Materials PUSH Storage Locator is not being used as a default value when creating Work Order Materials Requirements. This value was used flawlessly on t…
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Maintenance work order execution material and resource consumption control is not in placeSummary: Hi All, In Oracle Fusion Maintenance Management, during work order execution, the system allows users to issue material quantities and charge resource hours exc…
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Do we have DFF in Meter Template?Summary: We want to add additional details to each meter defined. We couldn't find any additional information in Meter Template Screen. I tried to find in VBCS page also… -
How to debug Agent Advisor failure on Maintenance Operations WorkspaceWe have enabled Agentic AI Apps from 26B in Maintenance, Maintenance Operations Workspace by using the Profile options, and provisioned Roles & privileges for Agent acce…
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Oracle CPQ Redwood question for CPQ DevelopersSummary: We are finding the Redwood interface to be extremely cumbersome for setting up configuration rules in CPQ. Fortunately, we have found a way to still use the qui…
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List of Assets is blank in create work order page - RedwoodSummary: List of Assets is blank in create work order page from maintenance supervision Content (please ensure you mask any confidential information): Initial Ingest job…
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Do we need Item Master Org in order to use Global Maintenance Work Definition?Summary: We are planning to use Global Work Definition in Maintenance org. Our Inv Org Configuration is like One Master Org - IMO 9 Maintenance Inventory org 6 Manufactu…
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Inventory and Accounting Impacts of Outsourced Maintenance Work Order POsSummary: Hi All, I have a question about creating an outsourced maintenance work order (Operation type= Supplier). The purchase order (PO) generated automatically shows …
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How to Migrate Asset attributes from EBS to Maintenance Asset page in Maintenance cloudSummary: We are working on a transformation project to migrate from EBS to Fusion. In the EBS Maintenance Asset page, we currently have several asset attributes defined.…