To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Get Started with Redwood: Oracle Cloud SCM and Maintenance
Maintenance
Discussion List
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Review Now: Maintenance and Service Logistics Roadmaps - 26BThe full listing of Roadmaps can be found here. -
List of Customer Connect Training ReplaysSummary Quick access to all the Maintenance Customer Connect Training Replays Content Watch these replays to get more information about implementing your products. You c…
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Knowledge Doc: Updated Maintenance All Redwood Initial Ingest and Bulk Ingest program parametersEnable and Set Up Redwood Pages Index Name Parameter for: Bulk Ingest parameter for: Page information ESS job to create index definition and perform initial ingest to OS… -
Provide a valid value for BUOrgId error while creating internal request for maintenanceWe are not able to create the internal Request for the maintenance where it is showing error as 'Provide a valid value for BUOrgId'
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How to create Service Request and Work Order from Maintenance Cloud (Redwood vs Classic)Hi team, I am working with Oracle Maintenance Cloud (SCM) and I need guidance on the standard process to create a Service Request (SR) and its subsequent Work Order (WO)…
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My Helpdesk UI is BlankSummary: Dear experts, I am trying to create request for Work Request through My Help menu. However, when I got into the My Help page, it was blank apparently. Is there …
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Add item to the Warranty Coverage and Maintenance ProgramsSummary: Hello, I want to create a Warranty Coverage and Maintenance Program for item, so a new coverage or maintenance program is created when a new asset (with mention…
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Integrating IoT-driven CapabilitiesHi everyone, I am currently looking into integrating IoT-driven capabilities (such as Predictive Maintenance and Asset Health monitoring etc) with our Oracle Fusion Clou…
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KPI Page UsecaseCan you please share usecases with details/steps for KPI page in the redwood screen
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How to perform removal and replacement of Asset in maintenance redwood pageSummary: In Redwood UI, there is no option available to perform the issue and return asset process. How can this be executed? How can we perform the removal and replacem…
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What is the equivalent of Oracle EBS system Install Base in Fusion Maintenance Cloud?Summary: What is the equivalent of Oracle EBS system Install Base in Fusion Maintenance Cloud? How can I migrate my system Install base records from EBS to Fusion? I hav…
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How to add Manage Maintenance Work orders task to the spring boardSummary: How to add Manage Maintenance Work orders task to the spring board Content (please ensure you mask any confidential information): How to add Manage Maintenance …
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Is it possible to reschedule a work order using completion date from maintenance supervision?Summary: Is it possible to reschedule a work order using completion date from maintenance supervision? Content (please ensure you mask any confidential information): Cur… -
Listing Of Resources in maintenance work order's resources tab based on initial characters- RedwoodSummary: List of resources in the resource tab of the work order are not displayed based on Initial characters typed, rather it is always a standard list that user need …
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Operation and WO completion dates are not auto updated based on resource duration in RedwoodSummary: Operation and WO completion dates are not auto updated based on resource duration in Redwood Content (please ensure you mask any confidential information): Crea…
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Redwood Work Requirement UI not producing any information (comes blank)Summary: Work Requirement UI blank after enabling We have enabled the new 26A Maintenance Program Redwood feature opt-in. Run the indexes. Relog-in, Refresh pages. Windo…
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Unable to create a work order from maintenance supervision workbenchSummary: Unable to create a work order from maintenance supervision workbench Content (please ensure you mask any confidential information): Navigate to maintenance mana…
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How do we solutionize a Multi meter and Day Based PM plan for moving assets like Truck/Cars.We have a requirement for a Truck asset that requires preventive maintenance based on three different criteria: Distance traveled (KM meter) Hours of operation (Hour met… -
Job Application AI Candidate Summary Generation Spins but No Summary Is Displayed 26BSummary: Testing the new AI Assist summary generation feature (26B) and have completed the configuration steps documented here: Redwood Experience: Job Application AI Ov…
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How to debug Agent Advisor failure on Maintenance Operations WorkspaceWe have enabled Agentic AI Apps from 26B in Maintenance, Maintenance Operations Workspace by using the Profile options, and provisioned Roles & privileges for Agent acce…
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Manually create work orders from a forecastSummary: We want to Manually create work orders from a forecast. We have a work requirement created with Work order creation as Manual. Forecast was generated for the wo…
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Why can't I see system generated WO's on the new redwood landing page and supervisor workbench?Summary: I am unable to see system generated work orders on the new maintenance redwood landing page and supervisor workbench. Content (please ensure you mask any confid…
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How to Assign Asset (Equipment) to a User in Oracle Cloud?Summary: We have a requirement to manage assets and usage by user assignment. Is there a way in Oracle to create an asset and assign to a user like a check in check out …
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SLA Derivation , based on Work DefinationSummary: We want to devive the SLA based on DFF enabled at a Work Definition Operation. User is creating a Work Order from Work Definition to default the Operations. We …
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Query Regarding Customer Asset End Date Behavior in Maintenance AssetSummary: We have observed that in the Maintenance Asset, whenever the customer is removed, the Customer Asset End Date gets auto-populated by the system. We would like t…
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Check for Need of Subscription Management to track assets in Maintenance cloudSummary: Hi Team, Our client is looking for tracking and managing assets that originate from Sales Orders in Order Management and would like to track the Genealogy of th…
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While creating a Technician in OFS what external id should we pass to be a resourceinstance in FusioSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Sync Asset Number Between Maintenance and Fixed Assets with Receipt Serial NumberHi, I have a client requirement to align asset numbers between Maintenance and Fixed Assets. When receiving an asset PO with a serial number, the client wants the asset …
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Looking for info on 'Redwood: Use Smart Search to Search for and View Supplier Warranty Claims'Summary: Hi all, As the summary says, I have been reviewing 'Redwood: Use Smart Search to Search for and View Supplier Warranty Claims' which was released in 25B. The re…
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Why does the Preview of Work Order Asset section not display the Asset Location detail?Summary: Upon going through My Maintenance Work > Preview Work Order, why does the Asset section not include the asset Location detail? Content (please ensure you mask a…
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Asset Number field in New Work Requirement UI says "No data to display"Summary: When setting up a new work requirement am unable to find any assets to assign to the Asset Number field. This is required field but does not show any values for… -
When View is clicked in maintenance exceptions redwood page , it's navigating to home pageSummary: When 'View' icon is clicked in maintenance exceptions redwood page , it's navigating to home page Content (please ensure you mask any confidential information):…