Service Logistics
Discussion List
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"Consumables" billing type in Manage Charges and EstimatesSummary: I have defined a SAC called Consumable and tied it to the right order type/line type. I have attached the right Billing type as well. Now, how can I add the Con… -
Service Activity Type Usage - Customer Support and Parts ExchangeSummary: We are trying to use Service Logistics for our Business Content (required): Below is the snippet from Oracle Documentation but need more clarity where these bus…
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Assets covered under multiple subscriptionsSummary: I have an asset that may have an included warranty (that is active on the day of the service) and the customer has also bought an extended warranty which is als…
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How to add attachments in Manage Charges and Estimates UISummary: Need to add attachments in Manage Charges and Estimates UI Content (required): We need to record customer acceptance of the estimates. Thus, we want to upload t…
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Print estimates from Manage Depot Repair WorkbenchSummary Can we Print estimates from Manage Depot Repair WorkbenchContent HI Team, Can we Print estimates from Manage Depot Repair Workbench. Business needs to send the e… -
VAT Calculation for Estimation in depot repairSummary: Do we have the feature to calculate VAT in Depot repair estimaitons using service logistics Content (required): Client is in repair business and wants to calcul… -
How to add Diagnostics for RepairSummary: We want to add Diagnostics details while doing Estimates/Repairs to capture the Actual Repair Activities which is planned for Repairs Content (required): Enterp…
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HOW TO MAKE CORRECTIONS FOR DEBRIEF AND CHARGE TRANSACTIONSSummary: To make corrections in a charge line, which is already posted. Content (required): With reference to below release notes link, There are new features discussed …
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Can we default Cost Organization LOV on Manage Estimates & Charges UISummary: Can we default Cost Organization LOV on Manage Estimates & Charges UI to a specific Org ? Content (required): Can we default Cost Organization LOV on Manage Est…
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Can we use dummy Install base in generic Work OrderSummary: Can we use dummy Install base in generic Work Order Content (required): We have a requirement where business is unable to provide correct install base number wh…
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Oracle fusion Service Logistics Implementation Document and user ManualSummary: Oracle fusion Service Logistics Implementation Document and User Manual Content (required): Hello Dears I'm searching for oracle fusion service logistics implem…
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How to create Work Order where same Material Component and Assembly item are sameSummary: We have a Scenario in our Service Logistics where we consume the Material for which the Work Order is being raised . Content (required): In our business we salv…
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Approval for Posting Charges Debrief ChargesSummary: We have requirement to submit the Labor, Parts and Expense debrief to be submitted for approval, when posting them to a sale order for billing. Content (require…
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Service Logistics Technician - OIC Market recipeSummary Incomplete Market RecipeContent Hi Team, I wanted to check if the version 21a OIC market recipe to connect to OFSC is complete? Ideally in OFSC, after creating a… -
Implementation Question - How do you assess and charge Use tax?Summary: Material that is purchased for service goes into inventory and therefore does not include use tax at the time of procurement. When field work orders include deb… -
Usage of Cost Organization LOV on Manage Estimates & Charges UISummary: As a part of Work Order processing, we have processed the Work Order. Now, we want to submit the Charges and bill the customer, but the Cost Organization LOV is…
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How to Create Estimates in Manage Charges and Estimates without any Parent TransactionSummary: We have a requirement to generate Estimates before creating any Service Work Order to answer the enquiries about the expected price of repair made by customer o…
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Can anyone help me in finding the SaaS tables mappings for Depot Repair Workbench screen dataSummary: I have received requirement to build BIP/OTBI report on Depot Repair Workbench estimates screen. Could anyone help me in find the either table mappings or otbi …
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After Posting Charges few of the fields are coming as blank in Sales OrderSummary: Hi, After we post the charges from Service Logistics, Sales Order gets created. Within the Sales Order when we look at the fields like Ship to Customer, Ship To…
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Price List Default on Add Part ScreenSummary: We would like to default the Price List on the 'Part Details' page. Content (required) The various attributes for the Price List determination includes OU/BU, C…
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Ship Replacement in Parts ReplacementSummary: As per document -> https://docs.oracle.com/en/cloud/saas/service-logistics/23b/fasgs/order-management.html#s20073009 The depot repair shipment process is differ…
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How to identify Warranty Coverage in Depot Repair WorkbenchSummary: We have created a Sales Order for performing the Repair Work on a Product. How can we identify the Warranty Coverage of the Product/Serial Number and accordingl…
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Return and replace Scenario in Depot RepairSummary: We have a requirement where we receive a part which is Obsolete now and we send a new Part Back to customer . We have performed all steps and now Install Base /…
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Need to Create Only One Return Line in the Logistics - B2BSummary: Need to Create only the Return Order Line via the Part Details tab in Service Request Content (required):Scenario: Serialized and Non Serialized Items are Appli…
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Link Depot Repair RMA to Repair OrderSummary: Link Depot Repair RMA to Repair Order Content (required): Hi Team - We have created Depot Repair RMA via Service Request REST APIs. RMA Order is visible in Depo… -
Cost Posting for DebriefSummary Cost Posting for DebriefContent For the costing of the debriefed material & resource overhead, do we plan to capture that and post it to Accounting? Version 20A -
PVO for service charges of the debrief lines for a work orderSummary: PVO for RCL_SERVICE_CHARGES under Debrief lines. Content (required): We have a requirement to fetch service charges of the debrief lines for a work order using …
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Is it possible to add fixed charges to to a work order in Service Logistics via the REST APISummary: When I try and create the same fixed charges via the REST API, I get the error “ The value of the attribute InventoryItemId isn't valid”. Content (required): I …
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Preventive Maintenance of Customer AssetsSummary: Preventive Maintenance of Customer Assets without Field Service/ B2B service Content (required): Hi, We need to perform preventive maintenance of customer asset…
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API to Create Charges for Debrief Document Type = RMASummary: API to Create Charges for Debrief Document Type = RMA Content (required): Hi - Could you please let me know if we have an API available which can trigger the Cr…