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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Review Now: Service Logistics Roadmaps - 26AThe full listing of Roadmaps can be found here. -
You can't create the sales order because one or more items can't be priced. (RCL-5985032)Summary: You can't create the sales order because one or more items can't be priced. (RCL-5985032) Content (please ensure you mask any confidential information): We are … -
Error Work Order - You must enter valid locator segments.Summary: When posting charges from Manage Debrief Charges and Estimates page for a Work Order, it display the following Error: Error Work Order - You must enter valid lo… -
How to derive Price for work order estimates based on Customer Bill to Account in Service LogisticsSummary: We have client requirement where in we want to achive deriving the Pricing Strategy for Work Order estimates in Service Logistics based on Customer Bill to and …
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Accounting entry for Service Logistic Debrief Charges - Without Maintenance ModuleBusiness Scenario: - Field Service Technician will enter Service Work Order charges in Service Module - Expense items, Labor and Parts consumed - Service Logistics will …
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Service Logistics Work Order Charges Page - Cost Org is shown as Inventory OrgSummary: Service Logistics Work Order Charges Page - Cost Org is shown as Inventory Org Content (please ensure you mask any confidential information): Debrief charges co…
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Unable to see data on Service Logistics Work Order Charges and Part Requirements Page (Release 26C)We are able to: 1- Create debrief charges and post it. Once its posted, the transaction does not appear on Work Order Charges Page 2- Create part requirements However, w…
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Fusion Field Service ReturnsSummary: For fusion field service returns, when a defective part is returned what is the path forward to move the part to repair subinventory so that maintenance technic…
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Prevent Maintenance Work Order Creation from Depot Repair When Asset Is Not Present in Inv OrgHello Everyone, We have observed the following behavior in Oracle Fusion Depot Repair and would like to understand whether there is any standard functionality available …
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Creating a Referenced RMA from Part Requirement with Original Sales Order ReferenceSummary: We are creating an RMA from the Part Requirement page in Oracle Service Logistics and would like to create the RMA with a reference to the original Sales Order.…
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Service Logistics - Part Requirement ErrorsSummary: Summary: When a field tech is trying to place part part requirement orders, i am getting below error But i try the same via a field service admin, it works. Wha…
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How to use additional fields (keyword) for Item Search?Summary: On Part Requirements (or any other page) where Item can be searched, customer would like to be able to search for results beyond Item Number and Item Descriptio…
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Service Work Order Estimate Charges templateSummary: How do i access estimate template to personalize Estimate pdf's generate for Field Service Work Orders/ Generic work orders in redwood page. Did not see any doc…
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How to configure Estimate ApprovalSummary: Customer would like to use Estimate Approval process in the Service Logistics. I was referring to KM Enable the Estimate Approval Process. I have a few question…
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Ability to view replaced serial number under asset hierarchyHi team, Could you please confirm my understanding? Suppose there is a PTO model as the asset parent, under that, a child asset is damaged and is replaced by the impleme…
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Unable to see Requisition and Requisition Line Fields in Add Expense drawerSummary: We want to associate a Service Work Order with a Requisition, recently a new idea has been delivered in 25c in which we can add an expense and select Requisitio…
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Non Stock requisition from Service LogisticsSummary: We have a scenario that business is creating service work orders, and in order to complete the work need they raise PO or PR for non stock items or services and…
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Unable to Create Repair WO for Non-Serialized Items(Asset Tracked) via RMA from Order ManagementSummary: We are facing an issue while attempting to create Repair Work Orders for non-serialized items using the "Create an RMA from Order Management" option in Oracle F…
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REST API TO POPULATE RATE OR AMOUNT INTO DEBRIEF CHARGE LINESummary: Can we populate the rate or amount into debrief line using Rest API Content (please ensure you mask any confidential information): Can we populate the rate or a…
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Hi Experts, having a requirement to send debrief estimates to Service request contacts.Summary: I am unable to get joins between debriefs(depot repair ) , Service request and RMA orders .I tried joining RCL_DEBRIEF_HEADERS. parent_entity_id with RCL_PARTS_…
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Does subscription evaluation work solely depend on Asset?Summary: Customer can have contract for the same asset through different customer accounts. Customer is expecting bill-to and ship-to customer account and site to be eva…
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REST API for Manage Field Service TechnicianSummary: We were looking for automating the Manage Field Service Technician Setup in Service Logistics whenever a new Technician is on boarded. Is there a REST APi for t…
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Privilege to access Common Lookup via REST APISummary: Privilege to access Common Lookup via REST API Content (please ensure you mask any confidential information): Which privilege is needed to access Common Lookup …
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Use DFF in binding params of expression builder(page composer)Summary: How to use DFF in binding params of expression builder(page composer) Content (please ensure you mask any confidential information): We have created two DFF's o…
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Oracle Fusion Cloud Service Logistics - Duplicate Inventory Update on Post Charges and RMA ProcessOracle Fusion Cloud Service Logistics - When click on post charges in the Work Order charges page the inventory gets updated. Later, when the same Work Order is processe… -
Work Order Charge Creation Fails with “CostOrganizationId Isn’t Valid”Summary: I’m configuring Oracle Fusion Service Logistics and encountering an error when creating a Work Order Charge (and related debrief transactions). Content (please …
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Getting error when trying to associate a Sub Inventory to a Resource in Service logisticsIm getting the below error when trying to associate a Resource with a sub inventory in Service Logistics (Setup & Maintenance → Service Logisitics → Manage Service Techn…
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Parts not appearing in Work Orders (Service Logistics / Inventory setup?)Summary: Trying to configure parts for Work Orders in Fusion Service, but parts created in PIM are not appearing in the Work Order parts list. Items are service-enabled,…
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Ability to automatically add freight or fee on estimate and debrief lineSummary: Customer has requirement to charge 10% freight of the parts total the estimate and debrief. This application has to be applied regardless of the coverage status…
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How to Complete an Individual Depot Repair Work Order Operation Using REST API?I am working with Oracle Fusion Depot Repair WorkBench (Service Logistics). A repair work order contains multiple operations, for example: 10 – Initial Inspection 20 – D…
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Work order charges line level parent assetSummary: Currently, the Parent Asset on the work order changes is restricted to the header level asset or any asset from the asset hierarchy underneath. Customer has a u…