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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Review Now: Service Logistics Roadmaps - 26AThe full listing of Roadmaps can be found here. -
Clarification on Customer and Asset on Work Order ChargesSummary: A service oriented business client is using Maintenance Management, Fusion Service, Field Service and Service Logistics. We are running into an issue in regards…
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Parts not appearing in Work Orders (Service Logistics / Inventory setup?)Summary: Trying to configure parts for Work Orders in Fusion Service, but parts created in PIM are not appearing in the Work Order parts list. Items are service-enabled,…
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Unable to create Work in Process for Service Work Orders - How to accrue unposted costSummary: We need to have the WIP for Service Cost for Service Work Orders, we are unable to only generate the WIP accrual for Service work orders, both WIP and Recogniti…
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Unable to send in the DFF (DSP_SEGMENT1) aka MRP (DFF)I am calling in the staged transaction rest api for integration I am sharing the api and the payload too, but the issue is that I am unable to send the DSP_SEGMENT1 valu…
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How can the Sales Agreement validation be bypassed specifically for B2B ordersSummary: We would like to know if there is a possibility to bypass or disable the Sales Agreement validation specifically for B2B Orders, so that Parts Orders can still …
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Configuration and setups related to intercompany repairSummary: We have scenario where there are 3 different LE and BU, Example NZ BU , AUS BU , US BU. NZ BU - Created RMA sales order (Order management Setups Completed) AUS …
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Unable to Create Repair WO for Non-Serialized Items(Asset Tracked) via RMA from Order ManagementSummary: We are facing an issue while attempting to create Repair Work Orders for non-serialized items using the "Create an RMA from Order Management" option in Oracle F…
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Unable to search the complete Service Activity List in the Service Request "Add Part" section.Summary: The complete Service Activity list is not available for search in the Service Request Add Part section. Content (please ensure you mask any confidential informa…
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Restrict Work Area access to Field Service Administrators in RedwoodCurrently user having Field Service Administrator job role can view all the work areas defined in Service Logistics. How to define job role for admin to prevent access t…
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Restrict access of Field Service Administrator job role to Organization level transactions/work areaThe seeded role of Field Service Administrator has data access to every organization created in the Service Logistics. User can view all the work orders created in all t…
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Add Part Item LOV is nullSummary Add Part Item LOV is nullContent Hello, We are experiencing some interesting issue after one of our POD was Cloned by Oracle and have never seen this before. As …
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create Service Mappings to link Service Logistics data to the Oracle Pricing moduleSummary: We are going to use service logistics for Depot repair activity and for that we need to create Service Mappings to link Service Logistics data to the Oracle Pri…
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How to limit access to the specific Organization on Manage Field Parts Inventory pageSummary: When using Manage Fields Parts Inventory page as Field Service Admin, the Organization field populates all inventory organizations. I have tried to restrict the…
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Coverages from Under Amendment Subscription Products are not considered in Debrief ChargesSummary: Coverages from Under Amendment Subscription Products are not considered in Debrief Charges Content (please ensure you mask any confidential information): We are…
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You can't create the sales order because one or more items can't be priced. (RCL-5985032)Summary: You can't create the sales order because one or more items can't be priced. (RCL-5985032) Content (please ensure you mask any confidential information): We are … -
Can we make any field in Service Logistics "Work Order Charges" redwood UI as read-only?Summary: Our requirement is to make the Bill-To Address as read-only in the Work Order Charges redwood UI. How can we achieve this? @Hans Haugerud-Oracle
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What is impact on Service logistics if Customer account and Selling BU is missing on Assets?Summary: I would like to understand the impact on Service Logistics if the Customer Account and Selling Business Unit are not provided for assets. Specifically, what are…
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Service Logistics and Fusion Field ServiceSummary: With the direct creation of Fusion Service WO to OFFS having been introduced, can the parts requirements be passed with the WO. Content (please ensure you mask …
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Unable to Create DFF for RCL_ESTIMATE_HEADERS_B (Redwood Estimates)Summary: As part of the Redwood migration, we see a new table RCL_ESTIMATE_HEADERS_B introduced for Estimates. We have a requirement to create a Descriptive Flexfield (D… -
How Organization ID is set for Labor and Expense Debrief LinesSummary: If we don't pass organization id via REST API, still the functionality sets the organization ID in which the work order is created in. How system does it? We ha…
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Add button on Service Logistics Charges page to sync Approved Estimates(Redwood)Summary: Hi Team, We have a requirement to sync Approved Estimates to the Charges page in Service Logistics. We want to: Add a button/action on the Charges page. On clic…
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Logic for Asset Number LOV in SR Parts Tab.Summary Logic for Asset Number LOV in SR Parts Tab.Content Hi, We have lot of Customer Assets in our IB but when I open the Asset Number LOV in SR -> Parts Tab only few …
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Need a business event or integration trigger when new Estimates are added in Depot RepairSummary: We are working with the Depot Repair Workbench in Oracle Service Logistics. When users add new Estimate in Estimate section and click Save, we need an event or … -
Is it supported to auto-populate a Debrief Header DFF field with related SR for opened debriefRecordWe have created a Descriptive Flexfield (DFF) at the Debrief Header level in Oracle Service Logistics. We need to dynamically default the Service Request (SR) number in …
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Create Depot Repair Order Without Service RequestSummary: Create Oracle Fusion Depot Repair Order Without Oracle Service Request (Salesforce Integration) Content (please ensure you mask any confidential information): O…
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Documentation on Warranty setup with Subscription ManagementSummary: We are implementing Service Logistics (Parts order, Estimates and Debriefs) with Fusion Service Cloud and Field Service. Customer has complex contracts with the…
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How to Populate DFF Work Order LOV Dynamically Using Debrief Number in RMA Work OrdersI have created a DFF field named Work Order Number. The requirement is to populate this field with a list of all Corrective Work Orders available in the related RMA Work…
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Will the new column added in Standard Coverage be synced to Field Service module?Summary: We are creating few columns in Manage Matrix Classes > Subscription Entitlement. We are then using these columns in Standard Coverage > Summary tab. The questio…
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End to end flow for Oracle Field service inventory managementSummary: Looking for a flow chart or document that has the end to end flow and setups for inventory flow between Oracle Fusion ERP and Oracle Field service cloud. Conten… -
I am unable to create or add new infolets on the Service Logistics landing page.Summary: I am unable to create or add new infolets on the Service Logistics landing page. When using Page Composer, the ‘Create Infolet’ option is not visible. Please co…