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Service Logistics
Discussion List
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Service Logistics: 25A RoadmapMake sure you take time to review our latest 25A roadmap for Service Logistics. -
Automating Start and End Time Based on Duration in Labour ChargesSummary: Is there a way to enter only the duration in the Labour Charges section of Manage Charges and Estimates in Service Logistics, so that the start time and end tim… -
Manage Charges and Estimates - Technician Field is not editable?Hi Team, I encountered an issue while trying to modify the Technician and was unable to complete the process. Could you kindly assist me in understanding the possible re…
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ability to apply automatic discount on coverage item where item has sales product type as extended wSummary: ability to apply automatic discount on coverage item where item has sales product type as extended warranty Content (please ensure you mask any confidential inf…
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OSS job to enable Parts requirement on Redwood pageSummary: Please confirm the OSS job to be run to enable Parts requirement redwood page in service logistics. Content (please ensure you mask any confidential information…
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How can I search on Redwood Work Orders and Charges (Debriefs) UI using Document NumberSummary: In Redwood Landing Page for Work orders and charges, how can I search using Document Number of Asset Number or Asset Serial Number? Below the search bar, I see …
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Vendor managed inventory -without license for the module Collaborative PlanningSummary: We do not have a planning license, but we want to implement Vendor Managed Inventory (VMI) for our business. We need to set up Manage VMI network, which is part…
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Estimate form in redwood Depot repair formSummary: There is no Estimate form in Redwood depot repair form, how we can enable it
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Updated Create MWO when Post Service Charges PresentationContent I have attached an updated version of this presentation that includes enhancement made in 21A and 21C: 21A - More Detailed and Complete Costs and Charges for Fie…
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total charges not apearing in depot repair redwood formtotal charges not apearing in depot repair redwood form
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How to create work order related to maintenance using Sales order.Summary: How to create work order related to maintenance using Sales order. we are not using the Manufacturing module, We need Supply Orchestration to replicate the back…
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What are the roles required to find "Create Note" option in Installed base assets under Service?Summary: "CreateNote" option is not visible in dev16 environment.What are the roles to be added to find that option. Navigation: Service-> Installed Base Assets We are a…
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Is it possible to audit changes to DFFs on the Debrief Header?We have a requirement to capture the old value, new value, the date of the change, and the user who made the change for a DFF that is stored on the Debrief Headers (RCL_… -
posting of charges not defaulting ship to location to sales orderSummary: When charges are posted and Asset has ship to location, it is not sending the ship to address to Order management on Billing lines. Taxes in AR invoice should b…
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How to limit access to the specific Organization on Manage Field Parts Inventory pageSummary: When using Manage Fields Parts Inventory page as Field Service Admin, the Organization field populates all inventory organizations. I have tried to restrict the…
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Service Logistic - Add Part UI to have technician's region defaultedDear All, i have attached the screen shot for your reference. Can we have customization in service logistic > Add Parts / Labour / Expense page to default the Activity a…
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End to end flow for Oracle Field service inventory managementSummary: Looking for a flow chart or document that has the end to end flow and setups for inventory flow between Oracle Fusion ERP and Oracle Field service cloud. Conten… -
Manage Field Parts Inventory page is not showing inventory itemsSummary: In Service Logistics, the 'Manage Field Parts Inventory' page is not displaying inventory items in the search results When logging in as a Field Service Technic…
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How to populate warehouse at a header level in order from service requestHi, When orders are created from Service Request, Warehouse is sent to the line level, how do we populate Warehouse at the header level as well for orders created from S…
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how to retrieve Auto Posting Debrief errorsSummary: If auto posting ESS job fails, does it store the errors in any table? We would like to retrieve the Auto posting errors in OIC. Content (please ensure you mask … -
Item not showing in estimate pdf reportSummary: Item not showing in estimate pdf report Content (please ensure you mask any confidential information): Item lines created in Estimate are not showing on pdf rep… -
Couldn't create estimate line from work definitionRedwood Estimate Form 25A We are trying to create estimate from work definition but getting this error
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Unable to search Work definition from list of values in EstimateeSummary: Unable to search Work definition from list of values in estimate and Depot repair form Content (please ensure you mask any confidential information): While crea…
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Labor duration round upSummary: Through OIC integration service logistics getting debrief created. we are creating 2 labor charges one Labor charge (activity start time- end time) and travel c…
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Ability to rename the “Post Charges and Close” button in Work Order Charges page to “Approve”Hi team, Please let me know if the Post Charges and Close button on the Debrief details page in Work Order Charges Redwood UI can be renamed to Approve. We tried using V…
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How to rename the "Post Charges and close" button to "Approve"Hi team, In the Order Management > Work Order Charges UI, when we get to the debrief details screen, we want to rename the button "Post Charges and Close" to "Approve" a…
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Will Debriefing of Parts Added update the Installed Base HierarchySummary: As per the standard functionality of Service Logistics, when Posting a Debrief (Add Part) from OFS when a Part is Installed to an Asset (Asset on the Debrief He… -
part exchanges and depot repair for products and parts that are not Asset TrackedSummary: Is there a way to create Repair Orders in Manage Depot Repair UI for Non-Asset items Content (please ensure you mask any confidential information): We have crea…
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Insurance Maintenance Work order bill to insurance companyWe have a business scenario in Oracle Fusion Maintenance where we manage service requests for customer assets. A service request was created for a customer asset that re…
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Can we get Post Charges button instead of post charges and close on redwood UISummary: The client requirement is to Post charges and then stay on the page instead of clicking on Post charges and close and go back to the redwood UI landing page. Th…
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How to add handle fee during RMA processSummary: The client wants to have a function that automatically add the handle fee in PartOrders return page. By look at the manual, the parts tabs on service request UI…