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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Review Now: Service Logistics Roadmaps - 26AThe full listing of Roadmaps can be found here. -
Does subscription evaluation work solely depend on Asset?Summary: Customer can have contract for the same asset through different customer accounts. Customer is expecting bill-to and ship-to customer account and site to be eva…
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REST API TO POPULATE RATE OR AMOUNT INTO DEBRIEF CHARGE LINESummary: Can we populate the rate or amount into debrief line using Rest API Content (please ensure you mask any confidential information): Can we populate the rate or a…
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REST API for Manage Field Service TechnicianSummary: We were looking for automating the Manage Field Service Technician Setup in Service Logistics whenever a new Technician is on boarded. Is there a REST APi for t…
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Privilege to access Common Lookup via REST APISummary: Privilege to access Common Lookup via REST API Content (please ensure you mask any confidential information): Which privilege is needed to access Common Lookup …
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Non Stock requisition from Service LogisticsSummary: We have a scenario that business is creating service work orders, and in order to complete the work need they raise PO or PR for non stock items or services and…
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Use DFF in binding params of expression builder(page composer)Summary: How to use DFF in binding params of expression builder(page composer) Content (please ensure you mask any confidential information): We have created two DFF's o…
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Oracle Fusion Cloud Service Logistics - Duplicate Inventory Update on Post Charges and RMA ProcessOracle Fusion Cloud Service Logistics - When click on post charges in the Work Order charges page the inventory gets updated. Later, when the same Work Order is processe…
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Work Order Charge Creation Fails with “CostOrganizationId Isn’t Valid”Summary: I’m configuring Oracle Fusion Service Logistics and encountering an error when creating a Work Order Charge (and related debrief transactions). Content (please …
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Getting error when trying to associate a Sub Inventory to a Resource in Service logisticsIm getting the below error when trying to associate a Resource with a sub inventory in Service Logistics (Setup & Maintenance → Service Logisitics → Manage Service Techn…
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Parts not appearing in Work Orders (Service Logistics / Inventory setup?)Summary: Trying to configure parts for Work Orders in Fusion Service, but parts created in PIM are not appearing in the Work Order parts list. Items are service-enabled,…
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Ability to automatically add freight or fee on estimate and debrief lineSummary: Customer has requirement to charge 10% freight of the parts total the estimate and debrief. This application has to be applied regardless of the coverage status…
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How to Complete an Individual Depot Repair Work Order Operation Using REST API?I am working with Oracle Fusion Depot Repair WorkBench (Service Logistics). A repair work order contains multiple operations, for example: 10 – Initial Inspection 20 – D…
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Unable to Create Repair WO for Non-Serialized Items(Asset Tracked) via RMA from Order ManagementSummary: We are facing an issue while attempting to create Repair Work Orders for non-serialized items using the "Create an RMA from Order Management" option in Oracle F…
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Work order charges line level parent assetSummary: Currently, the Parent Asset on the work order changes is restricted to the header level asset or any asset from the asset hierarchy underneath. Customer has a u…
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How to restrict Price Adjustment for users in Redwood DebriefSummary: When price list line has been marked to "Allow price adjustment", redwood debrief allows users to adjust the price. A user with "Field Service Administrator" ro…
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Can we add a DFF we created as a coloumn in estimates open view ?Summary: hi Everyone, In service logistics > manage charges and estimates /depot repair work bench > estimates. Our requirement is to add a line value dff as a coloumn i… -
Unable to Create DFF for RCL_ESTIMATE_HEADERS_B (Redwood Estimates)Summary: As part of the Redwood migration, we see a new table RCL_ESTIMATE_HEADERS_B introduced for Estimates. We have a requirement to create a Descriptive Flexfield (D… -
How to display Work Order Charges DFF on the charges table in RedwoodSummary: During debrief technician provides additional information such as Reason, Note, Outcome, etc. This information is stored on the work order charge line as Descri…
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After Posting Charges few of the fields are coming as blank in Sales OrderSummary: Hi, After we post the charges from Service Logistics, Sales Order gets created. Within the Sales Order when we look at the fields like Ship to Customer, Ship To… -
Clarification on Customer and Asset on Work Order ChargesSummary: A service oriented business client is using Maintenance Management, Fusion Service, Field Service and Service Logistics. We are running into an issue in regards…
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Unable to create Work in Process for Service Work Orders - How to accrue unposted costSummary: We need to have the WIP for Service Cost for Service Work Orders, we are unable to only generate the WIP accrual for Service work orders, both WIP and Recogniti…
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Unable to send in the DFF (DSP_SEGMENT1) aka MRP (DFF)I am calling in the staged transaction rest api for integration I am sharing the api and the payload too, but the issue is that I am unable to send the DSP_SEGMENT1 valu…
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How can the Sales Agreement validation be bypassed specifically for B2B ordersSummary: We would like to know if there is a possibility to bypass or disable the Sales Agreement validation specifically for B2B Orders, so that Parts Orders can still …
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Configuration and setups related to intercompany repairSummary: We have scenario where there are 3 different LE and BU, Example NZ BU , AUS BU , US BU. NZ BU - Created RMA sales order (Order management Setups Completed) AUS …
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Unable to search the complete Service Activity List in the Service Request "Add Part" section.Summary: The complete Service Activity list is not available for search in the Service Request Add Part section. Content (please ensure you mask any confidential informa…
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Restrict Work Area access to Field Service Administrators in RedwoodCurrently user having Field Service Administrator job role can view all the work areas defined in Service Logistics. How to define job role for admin to prevent access t…
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Restrict access of Field Service Administrator job role to Organization level transactions/work areaThe seeded role of Field Service Administrator has data access to every organization created in the Service Logistics. User can view all the work orders created in all t…
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Add Part Item LOV is nullSummary Add Part Item LOV is nullContent Hello, We are experiencing some interesting issue after one of our POD was Cloned by Oracle and have never seen this before. As …
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create Service Mappings to link Service Logistics data to the Oracle Pricing moduleSummary: We are going to use service logistics for Depot repair activity and for that we need to create Service Mappings to link Service Logistics data to the Oracle Pri…
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How to limit access to the specific Organization on Manage Field Parts Inventory pageSummary: When using Manage Fields Parts Inventory page as Field Service Admin, the Organization field populates all inventory organizations. I have tried to restrict the…