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Service Logistics
Discussion List
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Bill Only Sales Order From Debrief in Draft StatusSummary: Currently when we post Debrief charges, the Bill Only Sales Order is created in Submitted Status. Is there any configuration that controls this status? We want … -
Amount/Price is null in Manage Charges and Estimates PageSummary: Amount and Your Price fields are shown null in Manage Charges and Estimates page in Service Logisitics. Is there any setup which is missing? Content (please ens…
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Attribute WorkCenterId in WorkOrderOperationEO is required. Work center for operation 10 is not actiSummary Unable to post charges for a work order in Service LogisticsContent I'm using Service Logistics and I'm trying to post charges for a generic work order created i… -
Depot Repair Work Bench - A rule/validation before posting of the debrief chargesHi, Wanted to check if there is a provision to bring in a rule/validation before posting of the charges. This is to cross check if all the required values are updated on…
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Can need by date be defaulted?Hi team, I need to know if the Need By Date can be defaulted in Service > Service Request > Create/Open Service Request > Add Parts > Add screen?
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Create index definition and perform initial ingest to OSCS - Ingest names for Service logisticsSummary: We need to run ESS job Create index definition and perform initial ingest to OSCS to get data on search forms/pages. Can anyone please list all Ingest names for…
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Is it possible to swap an asset through sales orderHi team, Please consider this scenario, Customer has a damaged product (this is a child asset in a hierarchy), customer returns it, the implementing company sends a repl…
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Ability to view replaced serial number under asset hierarchyHi team, Could you please confirm my understanding? Suppose there is a PTO model as the asset parent, under that, a child asset is damaged and is replaced by the impleme…
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Debrief Material Transaction using Items from Customer Owned InventorySummary: How can we do Material Debrief Transaction (like Installation) using Items/Parts that are owned by the Customer Inventory? We have business scenario where the F…
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What are the tables to tie back the depot repair debrief to the maintenance work orderSummary: We are looking to create a custom data model to provide additional details for depot repair debriefs. We are pulling data from the RCL_DEBRIEF_HEADERS table, an… -
Fusion Service Model Implementation with external install base applicationSummary: Is it possible to Implement Fusion service models(depot repair/Field Service) with external Install base application? Regards, ML
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How to display cost related data in Work Order Charges redwood UI in SLSummary: How can we get the cost related data for the WOs and display it in the Work Order Charges redwood UI in Service Logistics. Is there any API that can be used to …
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Sales orders Submitted from Service request don't have "Customer Item" Populated.Summary: Even if Trading partner Item relationship is setup for customer in Item Master, Sales orders submitted/Interfaced from Service Request will not have "Customer I…
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Project details on work order charges page on redwood theme is missingSummary: Manage work order charges page in classic theme has Project details part on charges header information. However same is missing in Redwood theme. We have requir…
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Field service technician resource needs to have multiple addresses to ship part replenishmentsSummary: Field service technician resource needs to have multiple addresses to ship part replenishments. Technician address is setup at resource directory level as attac…
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Asset Based Service: Moments that Matter - OATUG Webinar, Monday Dec. 4thSummary: When: Dec 4, 2023 from 01:00 PM to 02:00 PM (ET) This webinar is hosted by the Maintenance Cloud SIG. Abstract: Master Asset-Based Service for High Tech and Man… -
How to send WO Debrief Flexfield values to Sales Order attributes post charging is submittedSummary: Content (please ensure you mask any confidential information): We are facing an issue in order to send flexfields values available at work order debrief, to att…
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You must enter positive number - Error on manage charges page while entering charge lines for LaborYou must enter positive number - Error on manage charges page while entering charge lines for Labor
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Business Event when we save charges on Work order for service contractHi Team, I am looking for the Business event name to trigger the OIC integration on save button on charges of work order. Please find the below screen for the same. Than…
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Depot Repair Workbench - Can we integrate pricing for estimates from third party applicationHi, I just wanted to check if we can pull in the pricing for estimates from third party application. (I.e. out side the Oracle pricing) Note: I have referred the below d…
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Manage Field Parts inventory page does not show org name/code in organization search fieldSummary: Manage Field Parts inventory page does not show any org name/code in organization search field. I had check all setups for Field service org and has all related… -
Site Dedicated Stocking Location FunctionalitySummary: Using "Manage Stocking Location, We setup a Stocking Location Sub Inventory with Type as "Site Dedicated" and then added a Customer Site as the Address. We then…
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Coexistence Model for Depot Repair solutionSummary Coexistence Model for Depot Repair solutionContent Hi, From Oracle website we have seen that below are the licenses required for Depot Repair solution. Source : … -
The value RCL_0000039139 provided for the Work Order attribute is invalidSummary: While posting the charges for parts, we are getting this error in Service Logistics. The value RCL_0000039139 provided for the Work Order attribute is invalid A…
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Service Logistics OTBI OverviewSummary Presentation on the 3 Service Logistics Subject AreasContent Overview and sample reports for Service Logistics OTBI
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Hi Experts, Need PVO for Service Request Part details and attributes associated to that PVO.Summary: We working on OM extension to default the freight terms,service activity code from service request part details to order management. Content (required): We foun…
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Required table and column mappings for the below mentioned entities from the UISummary: Required table and column mappings for the below mentioned entities from the UI UI Navigation : Service Request > Part Detail > Line Required column : Order Num…
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Labor charges is not created for Depot RepairSummary: Hi, Here is my test case - Create SR with Parent Asset Create Return and Ship lines in Parts Details with Depot Repair Logistics activities Perform RMA receipt … -
How to delete a Charge Line created against Maintenance Work OrdersSummary: How to delete Charge Line created against Maintenance Work Order. Content (required): We have a requirement to eliminate the some of the Charges Line generated …
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How to create a depot repair work order for a RMA line programatically?Summary: Create depot repair work order for a RMA line programatically Content (required): I am trying to automate the creation process for the depot repair work order f…