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Service Logistics
Discussion List
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Question about Parts Sourcing OOB solutionSummary: My client has following business requirement. Service Part Fulfillment: The determination of the available service part that must consider the destination addre… -
Integrating with Parts CatalogSummary: The Parts Catalog functionality has been designed as a means of remote access to the company's spare parts index to be used by mobile personnel. Oracle Field Se…
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Can we capture Asset info on the parts-only flow?Summary: Use case - Customer returns the defective, Vendor sends the new part the replace the defective. Defective and New Parts are enabled for customer asset lifecycle… -
Can we create a WO and also post material and labor cost in Service logistics without Field Service?Summary: Customer has licenced Service Logistics, B2B Service, Maintenance Cloud with base SCM Modules. They have not licensed Field Service. The use case is; They need …Maqsood Mohammed Hussain-Oracle 31 views 5 comments 0 points Most recent by Maqsood Mohammed Hussain-Oracle -
How to directly Access Installed Base Assets UI/Page to view and manage Customer AssetsSummary: How to directly Access Installed Base Assets UI/Page to view and manage Customer Assets without going through Service or Maintenance? Content (required): We wan… -
Out of box integrations for Service Logistics CloudContent Hi, we are looking into implementing Service Logistics Cloud but want to confirm what out of box integrations Service Logistics Cloud has. Is it able to integrat…
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Enable Service BOM for customer replaceable parts (parts sales only)Summary: My client deployed third party solution to create Service Request. Technical Support Engineer performs diagnosis and determine that spare part(s) are required t…
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Create part requirement using web serviceSummary: We would like to create a part requirement against a 3rd party document number. Content (required): We would like to create a part requirement against a 3rd par…
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Generation of Field Service Work Orders from Maintenance CloudSummary: Hi, We are implementing the Preventive Maintenance Flow for Customer Assets leveraging Service Logistics, Maintenance Cloud, B2B Service and Field Service. Afte…
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Unable to find part requirements using web serviceSummary: We are exploring the integration for service logistics using REST web service. Created a few part requirements in application but unable to find them using the …
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Updated Presentation Creating MWOs during FS Charges PostingSummary: Updated Presentation Creating MWOs during FS Charges Posting Content (required): Updated Presentation Creating MWOs during FS Charges Posting Version (include t…
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Is there a way to add a different ship-to customer than the account listed in a Service Request?Summary: We sometimes receive service requests from dealers to return an item for repair, then ship the repaired item to the dealer's customer/ another customer. In the …
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Service Logistics-Depot Repair Descriptive FlexfieldSummary: Do we have in "Service Logistics-Depot Repair" Descriptive Flexfield feature enabled? Unable to find any structure for Depot repair. Appreciate inputs. Thanks.
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Maintenance Work Order in Preventative Maintenance Use CaseSummary: MWO created from maintenance program and MWO created from Service Charges Posting Content (required): In Preventative Maintenance Use Case, MWO is created from …
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Service Logistics- Receiving ProcessSummary: Service Logistics- Receiving Process needs the user to navigate to Inventory module to complete the receiving activity. We have businesses which does minor repa…
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Post Charges Error Unexpected Exception JBO-29000Summary: Hi Team, While trying to post charges for a Service Work Order, I am getting below error. Content (required): Any lead what could be possible reason. Thank you,… -
Post Charges errors out for a new partSummary: Hi, Here are the steps I follow to see this issue - Create a SR Create a Service WO Add part with SAC (used or returned) Error is thrown like below I tried the …
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Transfer Order Creation is failed after Parts SearchSummary: Parts Search is working, but TO creation is failed on Service WO Content (required): Here are the steps I followed - 1. Create SR 2. Create Service WO (Generic)…
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Maintenance WO is not created after Service WO Charges is postedSummary: Hi, Here is the steps I followed - 1. Create a SR with IB asset Create a Service WO with type 'Generic' In Manage Charges and Estimates, add a entry for Labor, …
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Service Logistics - OM integration and DFFSummary: Service Logistics - OM integration and DFF. When we create SO in OM from service logistics we are seeing issues when there is a mandatory DFF/EFF attribute to b…
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A subassembly item with child components can be repaired in Depot Repair scenario?Summary: Hi Team, We have a requirement where a subassembly item with its child components comes to Depot for repair and then in Depot we may return one of the child com…
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22B Roadmap for Service LogisticsReview our new 22B roadmap.
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Updated Create MWO when Post Service Charges PresentationContent I have attached an updated version of this presentation that includes enhancement made in 21A and 21C: 21A - More Detailed and Complete Costs and Charges for Fie…
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Can we post charges for an Asset which has location type as inventory?Summary: Hi Team, We have requirement where the enterprise does the repair/upgrade of its own asset before selling to the customers. Content (required): We were planning…
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Service Logistics LicenseSummary Evaluation of Service LogisticsContent We need some suggestions on the service logistics offerings, We have the following modules Manufacturing Cloud, Maintenanc…
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Do Field Service Engineers have access to receive the item into his trunk stock?Summary: Hi Team, I want to know whether FSEs have access to receive the item into his trunk stock during the parts requirement to technician trunk stock process. Conten…
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Depot repair OSP-The PR and PO are not visible in Maintenance Work Order supplier Opn detailsSummary: In Depot repair OSP process- The requisition details are not visible in maintenance Work Order Review Supplier Operation Details page even though the requisitio…
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Labor charges are not getting populated in Depot Repair Order Charges.Summary Labor charges are not getting populated in Depot Repair Order Charges.Content Hi, I have created a Repair Order from Depot Repair workbench and Issues Parts, Cha… -
In Depot Repair Work Bench the Asset Details are blankSummary: In Depot Repair Work Bench overview tab, the Asset Details are blank. Following steps done. Repair order is already created and the asset number is linked to th…
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Does Service Logistics- Depot Repair support integration with project moduleSummary: Does Service Logistics- Depot Repair support integration with project module. In EBS we have the integration between project module and depot repair. Would like…