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Item field blank in Debrief

Received Response


I created a Debrief manually with a Third Party Work Order. I chose the right BU, the right Technician, the right Customer and an Asset belonging to this customer. Then I chose the right Cost Organization. But the Item field is empty, not sure why. I am able to add parts and post charges as well.

As you can see in the SS below, the Item field is empty. It should be the actual item number of attached asset. I confirmed that this item is attached to the Cost Org chosen on the Debrief.

@Satya Ganti-Oracle pinging you because you had helped me earlier with SR

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