Get Started with Redwood for Oracle Cloud SCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Service Logistics
Discussion List
-
Advance Exchange and repair and return with loaner process setup in service logisticsSummary: Hi, Can you please suggest how to setup Advance exchange and repair and return with Loaner process? I tried with creating normal return and ship logistics line … -
Service Activity Type Usage - Customer Support and Parts ExchangeSummary: We are trying to use Service Logistics for our Business Content (required): Below is the snippet from Oracle Documentation but need more clarity where these bus…
-
Manage Work Orders and Estimate page shows as blank in Service Logistics ScreenHi Team, We are having an issue wherein we do not see any WO related to field service on the Manage Work Orders and Estimates page in Service Logistics . We have already… -
How to update the quantities in part requirements after it is orderedSummary: Update part requirement quantities after it is ordered Content (required): Customer wants the ability to update the quantities after the order is created from p…
-
Can I do a Parts Return of a serial controlled item?Summary: Unable to record the Serial Number while taking customer returns Content (required): https://docs.oracle.com/en/cloud/saas/service-logistics/23b/fasul/route-cus…
-
Parts Requirement Error 'The parts search program couldn't find the required parts. (RCL-5985034)'Summary: Hi , Getting Below error while create a part requirement. Please help. Content (required): Use case: Replenish the technician trunk stock. Version (include the … -
Print estimates from Manage Depot Repair WorkbenchSummary Can we Print estimates from Manage Depot Repair WorkbenchContent HI Team, Can we Print estimates from Manage Depot Repair Workbench. Business needs to send the e…
-
VAT Calculation for Estimation in depot repairSummary: Do we have the feature to calculate VAT in Depot repair estimaitons using service logistics Content (required): Client is in repair business and wants to calcul… -
How to add Diagnostics for RepairSummary: We want to add Diagnostics details while doing Estimates/Repairs to capture the Actual Repair Activities which is planned for Repairs Content (required): Enterp…
-
Can we default Cost Organization LOV on Manage Estimates & Charges UISummary: Can we default Cost Organization LOV on Manage Estimates & Charges UI to a specific Org ? Content (required): Can we default Cost Organization LOV on Manage Est…
-
Oracle fusion Service Logistics Implementation Document and user ManualSummary: Oracle fusion Service Logistics Implementation Document and User Manual Content (required): Hello Dears I'm searching for oracle fusion service logistics implem…
-
How to create Work Order where same Material Component and Assembly item are sameSummary: We have a Scenario in our Service Logistics where we consume the Material for which the Work Order is being raised . Content (required): In our business we salv…
-
Service Logistics Technician - OIC Market recipeSummary Incomplete Market RecipeContent Hi Team, I wanted to check if the version 21a OIC market recipe to connect to OFSC is complete? Ideally in OFSC, after creating a… -
Implementation Question - How do you assess and charge Use tax?Summary: Material that is purchased for service goes into inventory and therefore does not include use tax at the time of procurement. When field work orders include deb… -
Usage of Cost Organization LOV on Manage Estimates & Charges UISummary: As a part of Work Order processing, we have processed the Work Order. Now, we want to submit the Charges and bill the customer, but the Cost Organization LOV is…
-
How to Create Estimates in Manage Charges and Estimates without any Parent TransactionSummary: We have a requirement to generate Estimates before creating any Service Work Order to answer the enquiries about the expected price of repair made by customer o…
-
Can anyone help me in finding the SaaS tables mappings for Depot Repair Workbench screen dataSummary: I have received requirement to build BIP/OTBI report on Depot Repair Workbench estimates screen. Could anyone help me in find the either table mappings or otbi …
-
Price List Default on Add Part ScreenSummary: We would like to default the Price List on the 'Part Details' page. Content (required) The various attributes for the Price List determination includes OU/BU, C…
-
Ship Replacement in Parts ReplacementSummary: As per document -> https://docs.oracle.com/en/cloud/saas/service-logistics/23b/fasgs/order-management.html#s20073009 The depot repair shipment process is differ…
-
Return and replace Scenario in Depot RepairSummary: We have a requirement where we receive a part which is Obsolete now and we send a new Part Back to customer . We have performed all steps and now Install Base /…
-
Need to Create Only One Return Line in the Logistics - B2BSummary: Need to Create only the Return Order Line via the Part Details tab in Service Request Content (required):Scenario: Serialized and Non Serialized Items are Appli…
-
Link Depot Repair RMA to Repair OrderSummary: Link Depot Repair RMA to Repair Order Content (required): Hi Team - We have created Depot Repair RMA via Service Request REST APIs. RMA Order is visible in Depo… -
Cost Posting for DebriefSummary Cost Posting for DebriefContent For the costing of the debriefed material & resource overhead, do we plan to capture that and post it to Accounting? Version 20A -
PVO for service charges of the debrief lines for a work orderSummary: PVO for RCL_SERVICE_CHARGES under Debrief lines. Content (required): We have a requirement to fetch service charges of the debrief lines for a work order using …
-
Preventive Maintenance of Customer AssetsSummary: Preventive Maintenance of Customer Assets without Field Service/ B2B service Content (required): Hi, We need to perform preventive maintenance of customer asset…
-
API to Create Charges for Debrief Document Type = RMASummary: API to Create Charges for Debrief Document Type = RMA Content (required): Hi - Could you please let me know if we have an API available which can trigger the Cr…
-
doubts about RMA order, integrations & parts purchase in Depot repair process flowSummary: We are trying to implement the entire depot repair process flow in Oracle fusion but have some doubts. Content (required): The standard depot repair process flo…
-
Return and Replace in Depot RepairSummary: Unable to see Replace item while trying to send a new item back to Customers Content (required): We have a requirement where Business replaces and send a new it…
-
In create Parts Requirements UI Screen under document types two values are missingSummary:3-32207104841 Content (required): "Service Request" and "Replenish Warehouse" document types are missing in the "Create Part Requirements" form's "Document Types… -
'Repair' button is not working in Manage Depot RepairSummary 'Repair' button is not working in Manage Depot RepairContent Hi , We are trying depot repair flow, but after receiving the item into subinventory we were trying …