Learn about the new Oracle AI Agent Studio for Fusion Applications: Watch Now
Get Started with Redwood for Oracle Cloud SCM Begin Now
Get Started with Redwood for Oracle Cloud SCM Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Service Logistics
Discussion List
-
Adding additional debrief lines in Depot Repair after creating charges from Repair orderSummary Adding additional debrief lines in Depot Repair after creating charges from Repair orderContent Hi, After I create charges in the Depot Repair Workbench, the lab… -
Replenish Trunk Stock Parts Requirement - Technician Dropdown is EmptySummary Replenish Trunk Stock Parts Requirement - Technician Dropdown is EmptyContent Hi, I am creating a Trunk Stock Replenishment parts requirement in service logistic… -
Do we need to manually close the PM Work Order or is it Automatic ?Summary Do we need to manually close the PM Work Order or is it Automatic ?Content Hi, In Preventive Maintenance flow of Field Service, The Status of the Maintenace Work… -
Issues in posting part charges from Manage Work Orders and Charges page.Summary Issues in posting part charges from Manage Work Orders and Charges page.Content Hi Oracle Team, While posting charges for B2B Service Work Order from Manage Work…
-
Asset Allocation when creating Service requestSummary Iam creating a Service request. In Part Details Tab, when I select Service Activity Asset Tab is populating as mandatory FiledContent Iam creating a Service requ…
-
Standard Coverage: List Price not displayed in Adjustment BasisSummary What's the setup?Content Hi, I am trying to add a service activity in coverage template. When I select adjustment basis, I expect to see 'List Price' listed but … -
Depot Repair flow without using CXSummary Depot Repair flow without using CX - How to create a stand alone RMA so that it appears in Service LogisticsContent Hi All, for a demo that I am working on, I am…
-
User Interface Issues in Depot Repair Workbench.Summary User Interface Issues in Depot Repair Workbench.Content Hi Oracle Team, We have below User Interface Issues in Depot Repair Workbench: 1. In Serial Number field …
-
Enable Depot Repair Task and FunctionalitySummary Customer returned item should be repaired and shipped to customer at No costContent HI, Scenario is, a sales order has been created for Laptop and it is shipped …
-
How can we bill customer through Subscription Billing basing on UsageSummary How can we bill customer through Subscription Billing basing on UsageContent Hi, Say a Telecom business, is planning for billing customers basing on their usage.…
-
Depot Repair Implementation GuideSummary Depot Repair Implementation GuideContent Do we have a detailed guide for Depot Repair setups? The following guide on cloud docs is very basic, which doesn't cove…
-
Service Logisitcs/Service request : Can't create the sales order because one or more items can't beSummary Order cannot be created on Service request due to message errorContent Hi all, When created order on service request (SR176352) the message bellow pop-up "You ca…
-
Service Logistics Cloud: Deployment Options & 3rd Party IntegrationSummary While we love our "all Oracle" solution, we understand that you might need to integrate to 3rd party systems for a time.Content Learn more about deployment optio… -
Unable to Post the charges from Depot Repair Debrief Page if initially Posting ends in error.Summary Unable to Post the charges from Depot Repair Debrief Page if initially Posting ends in error.Content Hi, While Posting Charges from Depot Repair Debrief Page the…
-
Discounts given in Subscription Management Contract will be applied in Depot Repair Estimation or noSummary Discounts given in Subscription Management Contract will be applied in Depot Repair Estimation or not ?Content Hi, Is the Discounts given in Subscription Managem…
-
Unable to select Currency for Expense Lines in Depot Repair WorkbenchSummary Unable to select Currency for Expense Lines in Depot Repair WorkbenchContent Hi, We are trying to add one Expense Line in Expense Debrief Tab of Depot Repair wor…
-
Different SACs for MWOs (Depot Repair)Summary Different SACs for MWOs (Depot Repair)Content Hey Gurus, How can we choose a different Service Activity code to charge in the MWO/repair order other than the one… -
Getting Error on GOP while Creating the Work OrderSummary Getting Error on GOP while Creating the Work OrderContent Im getting an error stating "Unable to find Source Using GOP and Inventory" when Im trying to create a …
-
Unable to see Field Technician for Third party Work ordersSummary Unable to see Field Technician for Third party Work ordersContent Hi Champs, I'm Unable to see Field Technician for Third party Work orders while working on the …
-
How to model complex organizations in Depot RepairSummary Depot Repair in presence of multiple Business UnitsContent Our understanding is that when creating an RMA (example from Engagement Cloud) to initiate a Depot Rep… -
Supplier Operation Charges are not coming in Depot Repair Debrief Charges PageSummary Supplier Operation Charges are not coming in Depot Repair Debrief Charges PageContent Hi, I have created a Repair Order from Depot Repair workbench and then I Is…
-
Apps Composer or DFF Support for Parts Tab in Service RequestSummary Apps Composer or DFF Support for Parts Tab in Service RequestContent Hi, We have an requirement to enable additional fields while entering the parts requirement …
-
Logic for Asset Number LOV in SR Parts Tab.Summary Logic for Asset Number LOV in SR Parts Tab.Content Hi, We have lot of Customer Assets in our IB but when I open the Asset Number LOV in SR -> Parts Tab only few …
-
Purpose of defining separate organization for Depot Repair.Summary Purpose of defining separate organization for Depot Repair.Content Hi, In Oracle Implementation manual it is suggested to define separate Organization for depot …
-
How to handle Loaner Shipment and Loaner Return in Depot Repair Cloud.Summary How to handle Loaner Shipment and Loaner Return in Depot Repair Cloud.Content Hi, Can you please let us know on how to handle Loaner Shipment and Loaner Return i…
-
Unable to find "Return Only Without Credit" Order line type.Summary Unable to find "Return Only Without Credit" Order line type.Content Hi, In Service Logistics 20B release readiness document we have new service activity codes fo…
-
SCM – Every Manufacturer Needs Service, 14 April 2020, 10.a.m. PT - Submit QuestionsContent Submit your questions for the SCM – Every Manufacturer Needs Service session to have them answered during the live event. Post your questions by posting a new co…
-
Unable to add Lines in Depot Repair Estimation.Summary Unable to add Lines in Depot Repair Estimation.Content Hi, While adding lines in Estimation Tab of Depot repair workbench we are facing the error message as "A m…
-
Can we configure Approvals / E-signatures for Depot Repair Estimation.Summary Can we configure Approvals / E-signatures for Depot Repair Estimation.Content Hi, Can we configure Approvals / E-signatures for Depot Repair Estimation ? If this…
-
How to define Labor Price based on the type of Labor to charge for a Depot Repair Work OrderSummary How to define Labor Price based on the type of Labor to charge for a Depot Repair Work OrderContent Hi, We have different Labor Prices based on the Labor Categor…