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Service Logistics
Discussion List
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Asset Track Non Serial child item is not getting delink from IB Asset hierarchy after receiving theContent Hi Team, We are testing exchange flow and advance exchange flow for CTO items ( A parent item is associated with multiple child items in BOM). All items includin… -
How can we configure IB Asset Status update during a depot repair flow?Summary How can we configure IB Asset Status update during a depot repair flow?Content Hi Team, How can we configure IB Asset Status update during a depot repair flow? L…
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Can we edit/delete the charges line in Depot Repair Workbench which has been created via 'Create ChaSummary Can we edit/delete the charges line in Depot Repair Workbench which has been created via 'Create Charge' functionalityContent HI Team, We have a scenario where u…
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Creation of Install Base asset from Field ServiceSummary Creation of Install Base asset from Field ServiceContent Hi All, The current OIC recipe does not create IB assets from OFSC. Is there any process needed to be sc… -
Locator field is greyed out while completing a repair order at Material Issue screenSummary Locator field is greyed out while completing a repair order at Material Issue screenContent Hi All, I am trying to issue a material while completing a repair ord…
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Can we return and repair a Non Serialized item in Depot RepairSummary 'Repair' button is not working in Manage Depot Repair for a non serialized itemContent Hi Experts, We are trying to receive a non serialized item for Depot Repai…
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Unable to see Item On-Hand availability in Part Requirements -> Part Search screen.Content Hi, We have added Part Exchange Return line and Shipment line in Service Request -> Part details page but when we click on Part Search icon then system is not sh… -
Sales Order creation Fails with Java.lang.NullPointer ExceptionSummary Sales Order creation Fails with Java.lang.NullPointer ExceptionContent All, I have a Service Request created, and i am creating a Generic work order and ordering… -
RCL_DEF_PARENT_RESOURCESummary RCL_DEF_PARENT_RESOURCE LOV does not have any value to select.Content All, I am trying to set the Default Parent Resource so i can have Technicians setup in Fusi…
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Unable to Add Parts to Service Request or Work OrderSummary Unable to Add Parts to Service Request or Work OrderContent All, I am encountering this error included in the screen shot that an OrganizationID is required when…
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Ability to Create Requisitions automatically based on Parts OrderedSummary Ability to Create Requisitions automatically based on Parts OrderedContent All, I just want to see if we have the capability to create requisitions based on the …
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Manually selecting a Source Inventory for Replenishing Trunk StockContent We want to manually select source inventory for sending inventory to Technician's Trunk Stock. Now, we can do it if we are sending inventory to Customer for Part…
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Return Routing Rule PrecedenceSummary Return Routing Rule PrecedenceContent Trying to understand the logic for rule precedence since I cannot find them in the Imp/User guides. If I have different rul… -
How to configure Pricing for Part requirements entered in Service Logistics based on additional attrSummary How to configure Pricing for Part requirements entered in Service Logistics based on additional attributes.Content Hi, In our implementation we got an requiremen…
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Posting Charges is not disabling the Post Charge ButtonContent We are debriefing only the service Part. We are not sending any information to OM. When we are clicking on Post charge button, system is creating Maintenance WO,…
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Not Able to select Work Order Area in Field service work ordersSummary Not Able to select Work Order Area in Field service work ordersContent Hi , Facing below error when trying to select Customer Address in Work Order, what setups …
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Presentation: Service Logistics IntegrationContent Do "Deep Links" sound intriguing? Do REST services excite you? Be sure to check out this latest presentation from Hans Haugerud - Sr. Director of Service Logisti… -
Technician Ship-to LocationSummary Technician Ship-to LocationContent Hi, When I select 'technician' as ship to person, a ship-to location is getting defaulted in material requirements pages. Like…
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FS Charges Pricing Integration Presentation UpdateSummary I have attached an updated version of this presentation
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Service Logistics Market ReceipeSummary Inventory Balances Synchronization - Market Recipe(Integration Name - Service Logistics Inventory)Content Hi All, I was going through the market recipe provided …
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API to perform 'Create Charges' for Document Type = Return Material AuthorizationSummary API to perform 'Create Charges' for Document Type = Return Material AuthorizationContent Hi Gurus, Is there an API to perform 'Create Charges' for Document Type … -
Adding additional debrief lines in Depot Repair after creating charges from Repair orderSummary Adding additional debrief lines in Depot Repair after creating charges from Repair orderContent Hi, After I create charges in the Depot Repair Workbench, the lab…
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Replenish Trunk Stock Parts Requirement - Technician Dropdown is EmptySummary Replenish Trunk Stock Parts Requirement - Technician Dropdown is EmptyContent Hi, I am creating a Trunk Stock Replenishment parts requirement in service logistic…
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Do we need to manually close the PM Work Order or is it Automatic ?Summary Do we need to manually close the PM Work Order or is it Automatic ?Content Hi, In Preventive Maintenance flow of Field Service, The Status of the Maintenace Work…
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Issues in posting part charges from Manage Work Orders and Charges page.Summary Issues in posting part charges from Manage Work Orders and Charges page.Content Hi Oracle Team, While posting charges for B2B Service Work Order from Manage Work…
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Asset Allocation when creating Service requestSummary Iam creating a Service request. In Part Details Tab, when I select Service Activity Asset Tab is populating as mandatory FiledContent Iam creating a Service requ…
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Standard Coverage: List Price not displayed in Adjustment BasisSummary What's the setup?Content Hi, I am trying to add a service activity in coverage template. When I select adjustment basis, I expect to see 'List Price' listed but …
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Depot Repair flow without using CXSummary Depot Repair flow without using CX - How to create a stand alone RMA so that it appears in Service LogisticsContent Hi All, for a demo that I am working on, I am…
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User Interface Issues in Depot Repair Workbench.Summary User Interface Issues in Depot Repair Workbench.Content Hi Oracle Team, We have below User Interface Issues in Depot Repair Workbench: 1. In Serial Number field …
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Enable Depot Repair Task and FunctionalitySummary Customer returned item should be repaired and shipped to customer at No costContent HI, Scenario is, a sales order has been created for Laptop and it is shipped …