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Can I do a Parts Return of a serial controlled item?

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Unable to record the Serial Number while taking customer returns

Content (required): -- When a field technician is at customer site and recording a Return of Part via Work Order -> Charges and Estimates -> Parts or via EditSR -> Parts, I am unable to select the Serial Number of the product being returned.

But in it looks like this is supported. Can someone clarify if capturing Serial Number is supported for Customer returned parts as well?

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