Advance Exchange and repair and return with loaner process setup in service logistics
Can you please suggest how to setup Advance exchange and repair and return with Loaner process?
I tried with creating normal return and ship logistics line on part details screen on service request, I ship exchanged item from inventory shipment and I receive the customer product back. But this has not created any Asset link stating later asset is replacement of first one neither it did update on existing warranty contract of first asset with replaced asset.
Similarly, I created 2Return lines and 2 ship lines for repair and return with loaner case. I shipped new serial as loaner, returned old customer asset. Created maintenance work order, completed it with repair debrief. Shipped the repaired item and returned loaner. But loaner item created different asset which should not be done.