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Service Logistics
Discussion List
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How can we bill customer through Subscription Billing basing on UsageSummary How can we bill customer through Subscription Billing basing on UsageContent Hi, Say a Telecom business, is planning for billing customers basing on their usage.… -
Depot Repair Implementation GuideSummary Depot Repair Implementation GuideContent Do we have a detailed guide for Depot Repair setups? The following guide on cloud docs is very basic, which doesn't cove… -
Service Logisitcs/Service request : Can't create the sales order because one or more items can't beSummary Order cannot be created on Service request due to message errorContent Hi all, When created order on service request (SR176352) the message bellow pop-up "You ca…
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Service Logistics Cloud: Deployment Options & 3rd Party IntegrationSummary While we love our "all Oracle" solution, we understand that you might need to integrate to 3rd party systems for a time.Content Learn more about deployment optio… -
Unable to Post the charges from Depot Repair Debrief Page if initially Posting ends in error.Summary Unable to Post the charges from Depot Repair Debrief Page if initially Posting ends in error.Content Hi, While Posting Charges from Depot Repair Debrief Page the… -
Discounts given in Subscription Management Contract will be applied in Depot Repair Estimation or noSummary Discounts given in Subscription Management Contract will be applied in Depot Repair Estimation or not ?Content Hi, Is the Discounts given in Subscription Managem…
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Unable to select Currency for Expense Lines in Depot Repair WorkbenchSummary Unable to select Currency for Expense Lines in Depot Repair WorkbenchContent Hi, We are trying to add one Expense Line in Expense Debrief Tab of Depot Repair wor…
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Different SACs for MWOs (Depot Repair)Summary Different SACs for MWOs (Depot Repair)Content Hey Gurus, How can we choose a different Service Activity code to charge in the MWO/repair order other than the one… -
Getting Error on GOP while Creating the Work OrderSummary Getting Error on GOP while Creating the Work OrderContent Im getting an error stating "Unable to find Source Using GOP and Inventory" when Im trying to create a …
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Unable to see Field Technician for Third party Work ordersSummary Unable to see Field Technician for Third party Work ordersContent Hi Champs, I'm Unable to see Field Technician for Third party Work orders while working on the …
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How to model complex organizations in Depot RepairSummary Depot Repair in presence of multiple Business UnitsContent Our understanding is that when creating an RMA (example from Engagement Cloud) to initiate a Depot Rep… -
Supplier Operation Charges are not coming in Depot Repair Debrief Charges PageSummary Supplier Operation Charges are not coming in Depot Repair Debrief Charges PageContent Hi, I have created a Repair Order from Depot Repair workbench and then I Is…
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Apps Composer or DFF Support for Parts Tab in Service RequestSummary Apps Composer or DFF Support for Parts Tab in Service RequestContent Hi, We have an requirement to enable additional fields while entering the parts requirement …
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Logic for Asset Number LOV in SR Parts Tab.Summary Logic for Asset Number LOV in SR Parts Tab.Content Hi, We have lot of Customer Assets in our IB but when I open the Asset Number LOV in SR -> Parts Tab only few …
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Purpose of defining separate organization for Depot Repair.Summary Purpose of defining separate organization for Depot Repair.Content Hi, In Oracle Implementation manual it is suggested to define separate Organization for depot …
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How to handle Loaner Shipment and Loaner Return in Depot Repair Cloud.Summary How to handle Loaner Shipment and Loaner Return in Depot Repair Cloud.Content Hi, Can you please let us know on how to handle Loaner Shipment and Loaner Return i…
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Unable to find "Return Only Without Credit" Order line type.Summary Unable to find "Return Only Without Credit" Order line type.Content Hi, In Service Logistics 20B release readiness document we have new service activity codes fo…
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SCM – Every Manufacturer Needs Service, 14 April 2020, 10.a.m. PT - Submit QuestionsContent Submit your questions for the SCM – Every Manufacturer Needs Service session to have them answered during the live event. Post your questions by posting a new co…
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Unable to add Lines in Depot Repair Estimation.Summary Unable to add Lines in Depot Repair Estimation.Content Hi, While adding lines in Estimation Tab of Depot repair workbench we are facing the error message as "A m…
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Can we configure Approvals / E-signatures for Depot Repair Estimation.Summary Can we configure Approvals / E-signatures for Depot Repair Estimation.Content Hi, Can we configure Approvals / E-signatures for Depot Repair Estimation ? If this…
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How to define Labor Price based on the type of Labor to charge for a Depot Repair Work OrderSummary How to define Labor Price based on the type of Labor to charge for a Depot Repair Work OrderContent Hi, We have different Labor Prices based on the Labor Categor…
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Unable to create RMA Order and Sales Order for Depot Repair.Summary Unable to create RMA Order and Sales Order for Depot Repair.Content Hi, While trying to create RMA Order and Sales Order we are getting an error as "You can't cr…
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Unable to find Service Activity Codes while creating Service Request.Summary Unable to find Service Activity Codes while creating Service Request.Content Hi, We have defined the Service Activity Codes which are required for Depot Repair a…
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Unable to find Install Base Asset filed while creating Service Request.Summary Unable to find Install Base Asset filed while creating Service Request.Content Hi, While creating Service Request for a depot repair work order we are trying to …
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On-hand < maximum treated as excess return?Summary On-hand < maximum treated as excess return?Content If I return part from usable stocking location whose on-hand quantity is less than maximum, do we treat it as …
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Subscription Mgt & Service LogisticsSummary Subscription Mgt & Service LogisticsContent Do we have plan to integrate Subscription Mgt (OSS) with Service Logistics? Here is the use case, Customer buys Maint…
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ExtensibilitySummary Extensibility - App ComposerContent Do we plan to support App Composer for custom page layout and object extension? Version 20A
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FS Technician Shipping AddressSummary FS Technician Shipping AddressContent Any idea why I don't see address on Manage Field Service Technicians? Here is the detail, I set up technician Adam in CDM a…
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Stocking LocationSummary Stocking Location - Manned/Unmanned WarehousesContent I have 2 questions - 1. For Manned Warehouse, we cannot specify calendar/shift. Do we assume it's accessibl…
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Default Return Organization in Depot Repair Setups.Summary While doing Depot Repair Setups, Which Organization should be selected as Default Return Organization is it Depot Repair Org or Maintenance Org.Content Hi, As a …