Need to Create Only One Return Line in the Logistics - B2B
Summary: Need to Create only the Return Order Line via the Part Details tab in Service Request
Content (required):Scenario: Serialized and Non Serialized Items are Applicable
- Business receives the customer product via the return line. (Shippable line can be created but cannot proceed to OM now).
- Return line item is received. WO is created and evaluation is done. Estimate is approved. Often, the item shipped back to customer is different than the one received
- Create only Shippable Line (Or use the existing shippable line from step 1 if it can be controlled to not interface to OM)
- Change item on the shippable line and move it to OM for shipping