Category 377
Discussion List
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Hi Experts, Need PVO for Service Request Part details and attributes associated to that PVO.Summary: We working on OM extension to default the freight terms,service activity code from service request part details to order management. Content (required): We foun… -
Labor charges is not created for Depot RepairSummary: Hi, Here is my test case - Create SR with Parent Asset Create Return and Ship lines in Parts Details with Depot Repair Logistics activities Perform RMA receipt … -
How to delete a Charge Line created against Maintenance Work OrdersSummary: How to delete Charge Line created against Maintenance Work Order. Content (required): We have a requirement to eliminate the some of the Charges Line generated …
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SAC with Fixed Charge Billing Type and Zero Charge do not Show up in Add Fixed Charge PopupSummary: I have created a SAC FS_FOC_TRAVEL attached to Billing Type Fixed Charge. It has Zero Charge checkbox checked. The Billing Type setup for Fixed Charge is also c…Satya Balakrishnan-Oracle 12 views 2 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics
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Required table and column mappings for the below mentioned entities from the UISummary: Required table and column mappings for the below mentioned entities from the UI UI Navigation : Service Request > Part Detail > Line Required column : Order Num…
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How to create a depot repair work order for a RMA line programatically?Summary: Create depot repair work order for a RMA line programatically Content (required): I am trying to automate the creation process for the depot repair work order f…
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Can we have any extra fields exposed onto Manage Work Orders and Charges page within ServiceLogisticSummary: Hi, We already have many fields exposed onto Manage Work Orders and Charges Screen within Service Logistics. Is that all OOTB field which we have on that page. …
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"Consumables" billing type in Manage Charges and EstimatesSummary: I have defined a SAC called Consumable and tied it to the right order type/line type. I have attached the right Billing type as well. Now, how can I add the Con…Satya Balakrishnan-Oracle 52 views 8 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics
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Create Debrief Corrections and Charges functionality is not working as expectedSummary: To make corrections in a charge line, which is already posted. Content (required): With reference to below release notes link, https://www.oracle.com/webfolder/… -
Post Charges (Debrief) using REST/SOAPSummary: Is there any REST interface available to post charges from a Debrief? We have a scenario where we are importing Debriefs from an external application and under …Satya Balakrishnan-Oracle 56 views 5 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics
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Error while trying to insert Labor Debrief Line REST API via POSTMANSummary: I am following the REST API explained in https://docs.oracle.com/en/cloud/saas/supply-chain-and-manufacturing/23b/fasrp/op-debriefs-debriefheaderid-child-lines-…
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Update Estimate Status using REST/SOAP in Depot Repair WorkbenchSummary: We have requirement to set the Estimate Status in Depot Repair Workbench screen using API. Checked the Rest API, but there is no option to update the Estimate S…
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How to Transfer Service Request Data to Generic Work OrderSummary: We would like to transfer the Problem Description from the Service Request to Generic Work Order Content (required): As a part of Business process, there are fe…
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Approval for Posting Charges Debrief ChargesSummary: We have requirement to submit the Labor, Parts and Expense debrief to be submitted for approval, when posting them to a sale order for billing. Content (require…
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HOW TO MAKE CORRECTIONS FOR DEBRIEF AND CHARGE TRANSACTIONSSummary: To make corrections in a charge line, which is already posted. Content (required): With reference to below release notes link, There are new features discussed …
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Data Migration of Debrief details from Legacy system into Service LogisticsSummary: We have a requirement to migrate data from Legacy system in Oracle Fusion stack. There will be migration of entities like B2B Service request, then associated W…
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How to override the Estimate Price in Service LogisticsSummary: We would like to override the Price in the Service Logistics under Manage Charges and Estimates UI. Content (required): We have a requirement to override the Es…
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After Posting Charges few of the fields are coming as blank in Sales OrderSummary: Hi, After we post the charges from Service Logistics, Sales Order gets created. Within the Sales Order when we look at the fields like Ship to Customer, Ship To…
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Applying Adjustments to Charges/Estimates using Manualpriceadjustments not working as expectedSummary: When trying to apply adjustments to Charges/Estimates using /fscmRestApi/resources/11.13.18.05/manualPriceAdjustments REST service, it is adding adjustment reco…
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Can we import Debriefs via FBDI?Summary: We see that we can create Debriefs/Debrief lines via REST. But for bulk data, can these be imported via FBDI ? Content (required): Version (include the version …Satya Balakrishnan-Oracle 12 views 3 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics
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Can I set WoNumber field when I POST /crmRestApi/resources/11.13.18.05/customerWorkOrdersSummary: Unable to set WoNumber field while posting /crmRestApi/resources/11.13.18.05/customerWorkOrders Content (required): We are importing ServiceMax Work Order with …
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Is it possible to add fixed charges to to a work order in Service Logistics via the REST APISummary: When I try and create the same fixed charges via the REST API, I get the error “ The value of the attribute InventoryItemId isn't valid”. Content (required): I …
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Advance Exchange and repair and return with loaner process setup in service logisticsSummary: Hi, Can you please suggest how to setup Advance exchange and repair and return with Loaner process? I tried with creating normal return and ship logistics line …
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Service Activity Type Usage - Customer Support and Parts ExchangeSummary: We are trying to use Service Logistics for our Business Content (required): Below is the snippet from Oracle Documentation but need more clarity where these bus…
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Manage Work Orders and Estimate page shows as blank in Service Logistics ScreenHi Team, We are having an issue wherein we do not see any WO related to field service on the Manage Work Orders and Estimates page in Service Logistics . We have already…
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How to update the quantities in part requirements after it is orderedSummary: Update part requirement quantities after it is ordered Content (required): Customer wants the ability to update the quantities after the order is created from p…Dineshkumar Punniamurthy-283383 22 views 3 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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Can I do a Parts Return of a serial controlled item?Summary: Unable to record the Serial Number while taking customer returns Content (required): https://docs.oracle.com/en/cloud/saas/service-logistics/23b/fasul/route-cus…Satya Balakrishnan-Oracle 23 views 1 comment 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics
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Parts Requirement Error 'The parts search program couldn't find the required parts. (RCL-5985034)'Summary: Hi , Getting Below error while create a part requirement. Please help. Content (required): Use case: Replenish the technician trunk stock. Version (include the …Abhishek Nirgudkar 197 views 9 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics -
Estimates to be posted into sales order for billingSummary: Estimated charges to be posted into sales order, instead of actual charges getting posted for billing. Content (required): In Service Logistics, We are entering…
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Assets covered under multiple subscriptionsSummary: I have an asset that may have an included warranty (that is active on the day of the service) and the customer has also bought an extended warranty which is als…Satya Balakrishnan-Oracle 12 views 1 comment 0 points Most recent by John Olszewski-Oracle Service Logistics