Category 377
Discussion List
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Ability to default problem description to Maintenance Work Order from Service RequestHi team, We enter the problem description in the Service Request when creation, can we populate the same in the Maintenance Work Order screen, instead of having to fill … -
Debrief Pricing Charges based on Header DFF AttrbiuteHi, Business Requirement: For Fusion Debrief orders, we have requirement, To adjust the Debrief order price according to debrief Order Header DFF value Estimate Charges …
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Ability to default work order status for Maintenance Work OrdersHi team, Please do let me know if we can default the Work Order Status when creating a Maintenance Work Order from Depot Repair Workbench or Manually? So that when the u…
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Can we change Source Transaction Number on Order to be Work Order Number instead of Service RequestSummary: We are using Service Logistics to create the debrief lines to post charges and create Order in Order Management. When we create debrief header without Service R…
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Ability to add item field in create maintenance work order pageHi team, When we are doing a Depot Repair and creating a maintenance work order from Manage Depot Repair screen, is it possible to add Item field in the pop up that appe…
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ability to apply automatic discount on coverage item where item has sales product type as extended wSummary: ability to apply automatic discount on coverage item where item has sales product type as extended warranty Content (please ensure you mask any confidential inf…
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How to setup additional Currency for Debrief Expense ItemsWe are not sending the Expense info to the Costing or Sales Order. We just need to capture what was the Expense Incurred by the Field Service Engineer. However, with one…hussamyousufkunju-Oracle 3 views 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics -
How to populate warehouse at a header level in order from service requestHi, When orders are created from Service Request, Warehouse is sent to the line level, how do we populate Warehouse at the header level as well for orders created from S…
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Please share a diagrammatic representation of service logistics interacting with other SCM modulesSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Redwood UI for Service Logistics screensSummary: Hi All, Is there any guide to uptake the new Service Logistics Redwood UI? In our env, I just see a blank UI when I click on the Redwood link for manage work or…Satya Balakrishnan-Oracle 15 views 0 comments 0 points Started by Satya Balakrishnan-Oracle Service Logistics
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24B Feature CAPTURE SERVICE ADDRESS TO CALCULATE TAXES FOR FIELD SERVICESummary: We are interested in this feature because taxes in the US is captured based on Ship To address. But the UI shown here is the Redwood UI. In our implementation, …Satya Balakrishnan-Oracle 12 views 2 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics
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Privilege to access Common Lookup via REST APISummary: Privilege to access Common Lookup via REST API Content (please ensure you mask any confidential information): Which privilege is needed to access Common Lookup …
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Unable to bill resources with resource instances at the time of Service order debriefSummary: We are unable to bill Resource with resource instances at the time of Service Order debrief in Service Logistics even when price list has been defined for these…
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Post charges - Parts Returned not sending to Costing TransactionsSummary: We are posting charges by debriefing parts used. Included install and deinstall of parts. Parts installed is going to Costing module in the cost accounting txn,…hussamyousufkunju-Oracle 1 view 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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SAC with Fixed Charge Billing Type and Zero Charge do not Show up in Add Fixed Charge PopupSummary: I have created a SAC FS_FOC_TRAVEL attached to Billing Type Fixed Charge. It has Zero Charge checkbox checked. The Billing Type setup for Fixed Charge is also c…
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You can't create the sales order because one or more items can't be priced. (RCL-5985032)Summary: You can't create the sales order because one or more items can't be priced. (RCL-5985032) Content (please ensure you mask any confidential information): We are …venkatesh ravi 25 views 6 comments 0 points Most recent by Karthick_Markandamoorthy Service Logistics -
Date for getting applicable discounts from SubscriptionsSummary: Let's say; Today's date is 27-Jun-24. There is an Asset A231 which has a subscription (included warranty) that was active from 24-Jun-2023 to 23-Jun-2024. There…Satya Balakrishnan-Oracle 1 view 0 comments 0 points Started by Satya Balakrishnan-Oracle Service Logistics
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Custom Object Update via REST APISummary: Custom Object Update via REST API Content (please ensure you mask any confidential information): We created a Custom Object and want to access this Custom Objec…
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Mass upload of service activities in service logistics LOVWe have 3,300 service activities to be uploaded in oracle fusion there is no REST API with POST Function, no FBDI and ADFDI is there anyway to bulk upload these service …Muhammad Yahya 21 views 8 comments 0 points Most recent by Satya Balakrishnan-Oracle Service Logistics -
Best Approach to Define the Service org in Oracle CloudSummary: Am looking for what is the best practices to define a Service Org in Cloud? Why am asking is in Inventory org parameters setup there is a options logistics serv…
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Assets covered under multiple subscriptionsSummary: I have an asset that may have an included warranty (that is active on the day of the service) and the customer has also bought an extended warranty which is als…Satya Balakrishnan-Oracle 12 views 4 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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Adjustment is applied twice in ChargesSummary: In the charges, I noticed adjustment is applied twice. Do you know why? Content (required): Here is the test case - Create a subscription for asset#100. In the … -
OSS job to enable Parts requirement on Redwood pageSummary: Please confirm the OSS job to be run to enable Parts requirement redwood page in service logistics. Content (please ensure you mask any confidential information…
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Item field blank in DebriefSummary: I created a Debrief manually with a Third Party Work Order. I chose the right BU, the right Technician, the right Customer and an Asset belonging to this custom…Satya Balakrishnan-Oracle 1 view 3 comments 0 points Most recent by hussamyousufkunju-Oracle Service Logistics
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Best practice for Contingent worker field service technician and costing billing for such resourceSummary: Client will like to know how contingent worker fields service technician works in OOTB Oracle fusion. How they should created? whether they should be created as…
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Debriefing Labor Hours for Technician temporarily working for different RegionSummary: Hi Experts, We have a Business case where Field Service Engineer who belongs to a Particular Inventory Org (Manage Field Technician in Service Logistics), eg: S…hussamyousufkunju-Oracle 3 views 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Will Debriefing of Parts Added update the Installed Base HierarchySummary: As per the standard functionality of Service Logistics, when Posting a Debrief (Add Part) from OFS when a Part is Installed to an Asset (Asset on the Debrief He…hussamyousufkunju-Oracle 2 views 0 comments 0 points Started by hussamyousufkunju-Oracle Service Logistics
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Return Transaction of Inventory IssuanceSummary: After an Inventory Item is utilized in a Field Service Activity, progresses through debriefing and completion stages, and a corresponding transaction is created…
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Share as PDF functionality for custom plugin developed in OFSCSummary: We are currently facing a persistent issue with the Field Service Report, which was created using a plugin. This report features a SHARE option intended for sha…venkatesh ravi 12 views 1 comment 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics
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Manage Work Orders and Charges Debrief List Access ControlSummary: The Debrief Charges are submitted by Field Technicians who are working for different Business Units. How can the Field Administrator access in Manage Work Order…hussamyousufkunju-Oracle 11 views 3 comments 0 points Most recent by Sandesh Chandrappa-Oracle Service Logistics