Category 377
Discussion List
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How to directly Access Installed Base Assets UI/Page to view and manage Customer AssetsSummary: How to directly Access Installed Base Assets UI/Page to view and manage Customer Assets without going through Service or Maintenance? Content (required): We wan… -
Enable Service BOM for customer replaceable parts (parts sales only)Summary: My client deployed third party solution to create Service Request. Technical Support Engineer performs diagnosis and determine that spare part(s) are required t… -
Create part requirement using web serviceSummary: We would like to create a part requirement against a 3rd party document number. Content (required): We would like to create a part requirement against a 3rd par… -
Unable to find part requirements using web serviceSummary: We are exploring the integration for service logistics using REST web service. Created a few part requirements in application but unable to find them using the …
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Is there a way to add a different ship-to customer than the account listed in a Service Request?Summary: We sometimes receive service requests from dealers to return an item for repair, then ship the repaired item to the dealer's customer/ another customer. In the …
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Service Logistics-Depot Repair Descriptive FlexfieldSummary: Do we have in "Service Logistics-Depot Repair" Descriptive Flexfield feature enabled? Unable to find any structure for Depot repair. Appreciate inputs. Thanks.
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Maintenance Work Order in Preventative Maintenance Use CaseSummary: MWO created from maintenance program and MWO created from Service Charges Posting Content (required): In Preventative Maintenance Use Case, MWO is created from … -
Service Logistics- Receiving ProcessSummary: Service Logistics- Receiving Process needs the user to navigate to Inventory module to complete the receiving activity. We have businesses which does minor repa…
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Post Charges Error Unexpected Exception JBO-29000Summary: Hi Team, While trying to post charges for a Service Work Order, I am getting below error. Content (required): Any lead what could be possible reason. Thank you,…Abhishek Nirgudkar 11 views 3 comments 0 points Most recent by John Olszewski-Oracle Service Logistics -
Post Charges errors out for a new partSummary: Hi, Here are the steps I follow to see this issue - Create a SR Create a Service WO Add part with SAC (used or returned) Error is thrown like below I tried the …
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Transfer Order Creation is failed after Parts SearchSummary: Parts Search is working, but TO creation is failed on Service WO Content (required): Here are the steps I followed - 1. Create SR 2. Create Service WO (Generic)…
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Maintenance WO is not created after Service WO Charges is postedSummary: Hi, Here is the steps I followed - 1. Create a SR with IB asset Create a Service WO with type 'Generic' In Manage Charges and Estimates, add a entry for Labor, …
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Service Logistics - OM integration and DFFSummary: Service Logistics - OM integration and DFF. When we create SO in OM from service logistics we are seeing issues when there is a mandatory DFF/EFF attribute to b…
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A subassembly item with child components can be repaired in Depot Repair scenario?Summary: Hi Team, We have a requirement where a subassembly item with its child components comes to Depot for repair and then in Depot we may return one of the child com…
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22B Roadmap for Service LogisticsReview our new 22B roadmap.
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Can we post charges for an Asset which has location type as inventory?Summary: Hi Team, We have requirement where the enterprise does the repair/upgrade of its own asset before selling to the customers. Content (required): We were planning…Abhishek Nirgudkar 12 views 2 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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Do Field Service Engineers have access to receive the item into his trunk stock?Summary: Hi Team, I want to know whether FSEs have access to receive the item into his trunk stock during the parts requirement to technician trunk stock process. Conten…Abhishek Nirgudkar 21 views 1 comment 0 points Most recent by John Olszewski-Oracle Service Logistics
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Depot repair OSP-The PR and PO are not visible in Maintenance Work Order supplier Opn detailsSummary: In Depot repair OSP process- The requisition details are not visible in maintenance Work Order Review Supplier Operation Details page even though the requisitio…
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In Depot Repair Work Bench the Asset Details are blankSummary: In Depot Repair Work Bench overview tab, the Asset Details are blank. Following steps done. Repair order is already created and the asset number is linked to th…
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Does Service Logistics- Depot Repair support integration with project moduleSummary: Does Service Logistics- Depot Repair support integration with project module. In EBS we have the integration between project module and depot repair. Would like…
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Getting Error while posting the WO charges in Manage Charges and Estimates UISummary: Hi, Please see the error attached. I am trying to post the charges for a Generic Work Order but getting this error. The asset ASSET# doesnt belong to organizati…Abhishek Nirgudkar 31 views 2 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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Return Routing Rules in Service LogisticsSummary: How can return routing rules work in service logistics? Content (required): If we create Zone, how we map customers with this zone and make sure that any return…Abhishek Nirgudkar 21 views 7 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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How to send the estimates from Depot Repair Workbench to customer?Summary: We have a requirement to send the estimate to the customer from Depot Repair workbench. Is there any report which we can generate and send to the customer? Cont…
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Do we need service request in place in order to create a MWO from depot repair UISummary: Can we create an MWO from depot repair UI without creating an SR. We can create a sales order directly with both RMA and Ship lines and then after RMA receipt c…
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OSP Repair Process DocumentationSummary: Hi All, Could you provide some documentation for OSP repair process? How this can be setup in Service Logistics Depot Repair Content (required): Outside Process…Abhishek Nirgudkar 21 views 3 comments 0 points Most recent by Arunkumar Kaliappan-Oracle Service Logistics
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Unable to see item on 'Manage Charges and Estimates' UI (Debriefs)Summary: Unable to see item on 'Manage Charges and Estimates' UI (Debriefs) Content (required): Hello Gurus, Once the Debreif is getting created ,coming from OFSC, we ar… -
Getting Field Service Technicians into OFSC Without associating them with a Sub-InventorySummary: Getting Field Service Technicians into OFSC Without associating them with a Sub-Inventory Content (required): Hello Gurus, We are wanting to Sync and fetch all …
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How does return routing rule works?Summary: I need to understand how the return routing rule works in Service Logistics. Content (required): I have setup below values: But after this setup, when I am addi…Abhishek Nirgudkar 22 views 2 comments 0 points Most recent by Hans Haugerud-Oracle Service Logistics
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No Return Part Exchange ScenarioSummary: In service logistics we have come across a requirement where business does not take the damaged/defective item back because of various reasons like it can not b…
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Service Activity Codes details for Advance Exchange and Exchange Scenario for a BOM (CTO) item.Summary: We have a requirement where from a BOM machine only a part come to depot for repair. But mostly customer do advance exchange scenarios. And then they repair the…