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Post Charges errors out for a new part — Cloud Customer Connect
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Post Charges errors out for a new part

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Summary:

Hi,

Here are the steps I follow to see this issue -

  1. Create a SR
  2. Create a Service WO
  3. Add part with SAC (used or returned)
  4. Error is thrown like below

I tried the same item in OM for the same customer/site. After I submit the SO, I can see the SO goes to await shipping in DOO.

Also, if I only include Labor or Expense in the charges, I can post the charge without any error.

Content (required):

Do you know what setups I need to check?

Version (include the version you are using, if applicable):

22A

Code Snippet (add any code snippets that support your topic, if applicable):

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