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No Return Part Exchange Scenario

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In service logistics we have come across a requirement where business does not take the damaged/defective item back because of various reasons like it can not be repaired etc.. and send a new/refurb part to the customer. This can be called a 'No Return Part Exchange Scenario'.

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If we are not returning the product how can we scrap that at the customer end and replace this with a new item and this needs to be reflected correctly in Install Base.

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