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Labor charges is not created for Depot Repair — Cloud Customer Connect
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Labor charges is not created for Depot Repair

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Comments

Summary:

Hi,

Here is my test case -

  1. Create SR with Parent Asset
  2. Create Return and Ship lines in Parts Details with Depot Repair Logistics activities
  3. Perform RMA receipt of the item/serialized asset
  4. Run ESS job 'Send Receipt Confirmation'
  5. Create Depot Repair Work Order based on SR#
  6. Release Maintenance Work Order
  7. Report Resource Transaction with To Charge '1'
  8. Complete Maintenance Work Order
  9. Drill down to Depot Repair Work Order detail on Depot Repair Workbench
  10. Go to Charges subtab, labor charges is not displayed.

I think it's caused by missing setups. Do you know what I should check to fix it?

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