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Update Original Sales Order from Service Logistics Work Order Charges

in Service Logistics

Hi team,

Please find the below points,

  1. We are implementing a solution wherein a service delivery opportunity creates a Sales Order with the service and products purchased by the customer. There is an handoff (manual/automatic TBD) to create a Maintenance Work Order to service the customer, which then creates Service Request/Work Order/Activity in B2B Service and Fusion Field Service.


  1. Once the charges incurred are debriefed in Field Service, they are received in Service Logistics (Work Order Charges) and upon validation the charges are posted, and a new Sales Order is created with the charges as received from Field Service. (standard functionality OOTB).
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