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Generation of Field Service Work Orders from Maintenance Cloud — Cloud Customer Connect
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Generation of Field Service Work Orders from Maintenance Cloud

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Summary:

Hi,

We are implementing the Preventive Maintenance Flow for Customer Assets leveraging Service Logistics, Maintenance Cloud, B2B Service and Field Service.

After the creation of Work Orders in Maintenance Cloud from the Maintenance Forecast, we run the scheduled process 'Create Service Work Orders for Preventive Maintenance', this program should generate Field Service work orders in OFSC. However we are not able to see any Field Service work orders getting generated. Can someone please suggest if we are missing any key configurations in Maintenance Cloud or OFSC.

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Version (include the version you are using, if applicable):

22B (11.13.22.04.0)

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