Parts
Discussion List
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Is there a way to add a different ship-to customer than the account listed in a Service Request?Summary: We sometimes receive service requests from dealers to return an item for repair, then ship the repaired item to the dealer's customer/ another customer. In the … -
Parts Requirement Error 'The parts search program couldn't find the required parts. (RCL-5985034)'Summary: Hi , Getting Below error while create a part requirement. Please help. Content (required): Use case: Replenish the technician trunk stock. Version (include the … -
Post Charges errors out for a new partSummary: Hi, Here are the steps I follow to see this issue - Create a SR Create a Service WO Add part with SAC (used or returned) Error is thrown like below I tried the … -
Transfer Order Creation is failed after Parts SearchSummary: Parts Search is working, but TO creation is failed on Service WO Content (required): Here are the steps I followed - 1. Create SR 2. Create Service WO (Generic)…
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A subassembly item with child components can be repaired in Depot Repair scenario?Summary: Hi Team, We have a requirement where a subassembly item with its child components comes to Depot for repair and then in Depot we may return one of the child com…
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Service Logistics LicenseSummary Evaluation of Service LogisticsContent We need some suggestions on the service logistics offerings, We have the following modules Manufacturing Cloud, Maintenanc…
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Do Field Service Engineers have access to receive the item into his trunk stock?Summary: Hi Team, I want to know whether FSEs have access to receive the item into his trunk stock during the parts requirement to technician trunk stock process. Conten…
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OSP Repair Process DocumentationSummary: Hi All, Could you provide some documentation for OSP repair process? How this can be setup in Service Logistics Depot Repair Content (required): Outside Process…Abhishek Nirgudkar 2 views 3 comments 0 points Most recent by Arunkumar Kaliappan-Oracle Service Logistics
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Getting Field Service Technicians into OFSC Without associating them with a Sub-InventorySummary: Getting Field Service Technicians into OFSC Without associating them with a Sub-Inventory Content (required): Hello Gurus, We are wanting to Sync and fetch all … -
How does return routing rule works?Summary: I need to understand how the return routing rule works in Service Logistics. Content (required): I have setup below values: But after this setup, when I am addi…
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No Return Part Exchange ScenarioSummary: In service logistics we have come across a requirement where business does not take the damaged/defective item back because of various reasons like it can not b…
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Service Activity Codes details for Advance Exchange and Exchange Scenario for a BOM (CTO) item.Summary: We have a requirement where from a BOM machine only a part come to depot for repair. But mostly customer do advance exchange scenarios. And then they repair the…
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Create Transfer Order functionality does not result to any destination org in LOV in Manage Depot ReSummary Create Transfer Order functionality does not result to any destination org in LOV in Manage Depot Repair WorkbenchContent Hi , In vision instance I want to trans…Abhishek Nirgudkar 4 views 2 comments 1 point Most recent by John Olszewski-Oracle Service Logistics
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Print estimates from Manage Depot Repair WorkbenchSummary Can we Print estimates from Manage Depot Repair WorkbenchContent HI Team, Can we Print estimates from Manage Depot Repair Workbench. Business needs to send the e…
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Child item (Part) is not getting attched to Parent IB Asset once we done the part flow ( Part TransfSummary Child item (Part) is not getting attched to Parent IB Asset once we done the part flow ( Part Transfer to Customer)Content HI Team, Do we have the functionality …Abhishek Nirgudkar 2 views 1 comment 0 points Most recent by John Olszewski-Oracle Service Logistics
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Asset Track Non Serial child item is not getting delink from IB Asset hierarchy after receiving theContent Hi Team, We are testing exchange flow and advance exchange flow for CTO items ( A parent item is associated with multiple child items in BOM). All items includin…Abhishek Nirgudkar 3 views 1 comment 0 points Most recent by John Olszewski-Oracle Service Logistics
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Creation of Install Base asset from Field ServiceSummary Creation of Install Base asset from Field ServiceContent Hi All, The current OIC recipe does not create IB assets from OFSC. Is there any process needed to be sc… -
Locator field is greyed out while completing a repair order at Material Issue screenSummary Locator field is greyed out while completing a repair order at Material Issue screenContent Hi All, I am trying to issue a material while completing a repair ord…
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Can we return and repair a Non Serialized item in Depot RepairSummary 'Repair' button is not working in Manage Depot Repair for a non serialized itemContent Hi Experts, We are trying to receive a non serialized item for Depot Repai…
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Unable to see Item On-Hand availability in Part Requirements -> Part Search screen.Content Hi, We have added Part Exchange Return line and Shipment line in Service Request -> Part details page but when we click on Part Search icon then system is not sh… -
Ability to Create Requisitions automatically based on Parts OrderedSummary Ability to Create Requisitions automatically based on Parts OrderedContent All, I just want to see if we have the capability to create requisitions based on the …Srikanth Venkatasubramanyan 5 views 1 comment 0 points Most recent by John Olszewski-Oracle Service Logistics
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Manually selecting a Source Inventory for Replenishing Trunk StockContent We want to manually select source inventory for sending inventory to Technician's Trunk Stock. Now, we can do it if we are sending inventory to Customer for Part…
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Return Routing Rule PrecedenceSummary Return Routing Rule PrecedenceContent Trying to understand the logic for rule precedence since I cannot find them in the Imp/User guides. If I have different rul…
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How to configure Pricing for Part requirements entered in Service Logistics based on additional attrSummary How to configure Pricing for Part requirements entered in Service Logistics based on additional attributes.Content Hi, In our implementation we got an requiremen…
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Replenish Trunk Stock Parts Requirement - Technician Dropdown is EmptySummary Replenish Trunk Stock Parts Requirement - Technician Dropdown is EmptyContent Hi, I am creating a Trunk Stock Replenishment parts requirement in service logistic…David O'Brien-130587 24 views 14 comments 0 points Most recent by John Olszewski-Oracle Service Logistics
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Issues in posting part charges from Manage Work Orders and Charges page.Summary Issues in posting part charges from Manage Work Orders and Charges page.Content Hi Oracle Team, While posting charges for B2B Service Work Order from Manage Work…
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Getting Error on GOP while Creating the Work OrderSummary Getting Error on GOP while Creating the Work OrderContent Im getting an error stating "Unable to find Source Using GOP and Inventory" when Im trying to create a …
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Unable to see Field Technician for Third party Work ordersSummary Unable to see Field Technician for Third party Work ordersContent Hi Champs, I'm Unable to see Field Technician for Third party Work orders while working on the …
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Apps Composer or DFF Support for Parts Tab in Service RequestSummary Apps Composer or DFF Support for Parts Tab in Service RequestContent Hi, We have an requirement to enable additional fields while entering the parts requirement …
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Logic for Asset Number LOV in SR Parts Tab.Summary Logic for Asset Number LOV in SR Parts Tab.Content Hi, We have lot of Customer Assets in our IB but when I open the Asset Number LOV in SR -> Parts Tab only few …