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Part Order in SR

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edited Feb 24, 2020 4:36AM in Service Logistics 1 comment

Summary

Part Order in SR for Customer Install & Return

Content

Hi,

In SR -> Part Details,

If I create Parts Order with item#A and SAC (Customer Install), SO#1 is created.

Later I add a new line with Item#A and SAC (Customer Return), a new line is added to SO#1.

For the new line, what drives if a new SO line is created on existing order or a new SO is created?

Thanks,

Adam  

Version

20A
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