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Get Started with Redwood: Oracle Cloud SCM and Service Logistics
Service Logistics
Discussion List
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Suboptimal relationship between rcl_debrief_headers and svc_work_ordersSummary: The only relationship we can establish is- rcl_debrief_headers.parent_entity_id = svc_work_orders.wo_id, which is suboptimal as parent entity column is not inde… -
Is there current or planned functionality to mirror on prem Spare parts planning? Thanks.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Push Additional Information DFF from Manage Charges Screen to Costing ModuleSummary: For Costing the Field Service Labor correctly, we need to pass few Additional Information from Debrief Manage Charges Screen to the Costing Module. Is there a w… -
Resource Instance assignment in Report Resource transaction, to charge and required fields becomes 0Summary: We have created resources and resource instances in manufacturing , and the resources are set to be Automatically transacted , while assigning the resource inst… -
Queries to extract Install Base assets data from EBS to in required FBDI formatSummary: One of our customers upgrading from Oracle EBS R12 to ERP Fusion. As part of Data Conversions, we need to extract Install Base data from EBS in required FBDI fo…
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Manage Charges and Estimates - Technician Field is disabledSummary Manage Charges and Estimates - Technician Field is disabledContent Hello, I am unable to select the Technician while entering the Manage Charges and Estimates. T…
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Ability to default work order status for Maintenance Work OrdersHi team, Please do let me know if we can default the Work Order Status when creating a Maintenance Work Order from Depot Repair Workbench or Manually? So that when the u…
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Can we change Source Transaction Number on Order to be Work Order Number instead of Service RequestSummary: We are using Service Logistics to create the debrief lines to post charges and create Order in Order Management. When we create debrief header without Service R…
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How can we see financial costing transactions from Maintenance Work Order to CostingHi team, I need to understand how we can see financial transactions of costing interfaced from Maintenance Work Order to Costing, the current tasks provided by Oracle do…
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Ability to add item field in create maintenance work order pageHi team, When we are doing a Depot Repair and creating a maintenance work order from Manage Depot Repair screen, is it possible to add Item field in the pop up that appe…
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Idempotent issues during interface calls/fscmRestApi/resources/11.13.18.05/operationTransactions /fscmRestApi/resources/11.13.18.05/materialTransactions How can external systems avoid successfully synchronizin…
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The value of the attribute ParentEntityId isn't valid.Summary: The value of the attribute ParentEntityId isn't valid. Content (please ensure you mask any confidential information): Hi, While Creating DBrief from REST API us…
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How to setup additional Currency for Debrief Expense ItemsWe are not sending the Expense info to the Costing or Sales Order. We just need to capture what was the Expense Incurred by the Field Service Engineer. However, with one…
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Please share a diagrammatic representation of service logistics interacting with other SCM modulesSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Facing error while posting charges for the PM WOSummary: Hi All we are facing error while posting charges for the PM WO , AS per the Service Logistics profile setup cost org is defaulted on the technician inventory or…
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24B Feature CAPTURE SERVICE ADDRESS TO CALCULATE TAXES FOR FIELD SERVICESummary: We are interested in this feature because taxes in the US is captured based on Ship To address. But the UI shown here is the Redwood UI. In our implementation, …
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24C Service Logistics Roadmap24C Service Logistics Roadmap
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Privilege to access Common Lookup via REST APISummary: Privilege to access Common Lookup via REST API Content (please ensure you mask any confidential information): Which privilege is needed to access Common Lookup …
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Unable to bill resources with resource instances at the time of Service order debriefSummary: We are unable to bill Resource with resource instances at the time of Service Order debrief in Service Logistics even when price list has been defined for these…
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Post charges - Parts Returned not sending to Costing TransactionsSummary: We are posting charges by debriefing parts used. Included install and deinstall of parts. Parts installed is going to Costing module in the cost accounting txn,…
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Api required for OM->Service Logistics->Manage Work Order and Charges (Labor and Parts)Summary: Api required for Manage Work Order and Charges Content (please ensure you mask any confidential information): Hi, I need APIs for for OM->Service Logistics->Man…
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Date for getting applicable discounts from SubscriptionsSummary: Let's say; Today's date is 27-Jun-24. There is an Asset A231 which has a subscription (included warranty) that was active from 24-Jun-2023 to 23-Jun-2024. There…
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Part Requirements - one-time shipping addressSummary Part Requirements - one-time shipping addressContent For PR shipping address, I don't see option to specify one-time address. This is needed if technician wants … -
Service Logistics - Pricing Integration PresentationSummary Overview of how Service Logistics calculates Service Charges using Pricing CloudContent Overview of how Service Logistics calculates Service Charges using Pricin…
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Custom Object Update via REST APISummary: Custom Object Update via REST API Content (please ensure you mask any confidential information): We created a Custom Object and want to access this Custom Objec…
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Mass upload of service activities in service logistics LOVWe have 3,300 service activities to be uploaded in oracle fusion there is no REST API with POST Function, no FBDI and ADFDI is there anyway to bulk upload these service … -
Best Approach to Define the Service org in Oracle CloudSummary: Am looking for what is the best practices to define a Service Org in Cloud? Why am asking is in Inventory org parameters setup there is a options logistics serv… -
Assets covered under multiple subscriptionsSummary: I have an asset that may have an included warranty (that is active on the day of the service) and the customer has also bought an extended warranty which is als…
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Adjustment is applied twice in ChargesSummary: In the charges, I noticed adjustment is applied twice. Do you know why? Content (required): Here is the test case - Create a subscription for asset#100. In the …
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Item field blank in DebriefSummary: I created a Debrief manually with a Third Party Work Order. I chose the right BU, the right Technician, the right Customer and an Asset belonging to this custom…