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Service Logistics
Discussion List
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How can I create/add infolets on Service Logistics landing page?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
How to push Descriptive Flexfields Information from Manage Charges Screen to Order ManagementWe are trying to store additional information related to Debrief Header Attributes in RCL_DEBRIEF_HEADER_DFF Table Debrief Line Attributes in RCL_DEBRIEF_LINE_DFF Table …
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Destination Organization Has no Value in Part RequirementSummary: While trying to create part requirement in service logistics with type (Replenish Technician Trunk Stock), No destination organization appears. Content (please …
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How to stop Subscription/warranty contracts getting applied automatically on service charges.Summary: We have requirement that if field service technician finds out that there is physical damage or user created damage and it should not be covered in any contract…
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Currency in Charges tab under Manage Charges and Estimates PageSummary: Do we have an API to Update the Currency in the Charges tab under Manage Charges and Estimates Page Content (please ensure you mask any confidential information…
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Not able to enter more serial numbers on transfer/return screenSummary: when we select the serial part to transfer/return, system is not showing quantity field and only allowing single serial number to select from the LOV. If techni…
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Ability to maintain same serial number for child assetsHi users, We want to know if it is possible to maintain the same serial number for different child assets of a parent asset (items will be different for the child assets…
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Coverage Discount is not applying on RMA Work OrderI have defined Coverage Level Discounts on certain Service Activity, Created Subscription in Subscription management, add the Warranty Item create in Product information… -
How to pre default Service Activity Type in the Add Labour / Expenses / Parts DetailSummary Navigation: Service -> Service Request -> Work Order -> Charges Sub tabs : Labour / Parts Details / Expenses While trying to add record, expecting to auto popula…
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Can customization be done for service logistics object?Summary:What kind of customization can be done in Fusion service logistics object? Content (please ensure you mask any confidential information): Version (include the ve…
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Is the Integration between Service Logistics and B2B planned in any upcoming Oracle future release?Summary: Is the integration between Service Logistics and B2B planned to be delivered in any upcoming oracle future release? The asset and Bill-To fields are editable in…
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Hi Experts, having a requirement to send debrief estimates to Service request contacts.Summary: I am unable to get joins between debriefs(depot repair ) , Service request and RMA orders .I tried joining RCL_DEBRIEF_HEADERS. parent_entity_id with RCL_PARTS_…
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Is there a native way to link an FA created in Projects to the Install Base ID of the item issued?Summary: If an asset is received into stock and an Install Base record is created, the item is issued against a project work order and that project creates a fixed asset… -
Unable to see Subscription Number in Depot Repair Workbench.Summary Unable to see Subscription Number in Depot Repair Workbench.Content Hi, In Subscription Management module we have defined Subscription for an Asset Number and we… -
How to identify Warranty Coverage in Depot Repair WorkbenchSummary: We have created a Sales Order for performing the Repair Work on a Product. How can we identify the Warranty Coverage of the Product/Serial Number and accordingl…
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Can we put order in draft status from SR?Summary: While pushing the sales order from the B2B Service Request, the order directly goes to OM. Is there any way we can put the order in draft status from the Servic…
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Bill Only Sales Order From Debrief in Draft StatusSummary: Currently when we post Debrief charges, the Bill Only Sales Order is created in Submitted Status. Is there any configuration that controls this status? We want …
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Amount/Price is null in Manage Charges and Estimates PageSummary: Amount and Your Price fields are shown null in Manage Charges and Estimates page in Service Logisitics. Is there any setup which is missing? Content (please ens…
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Attribute WorkCenterId in WorkOrderOperationEO is required. Work center for operation 10 is not actiSummary Unable to post charges for a work order in Service LogisticsContent I'm using Service Logistics and I'm trying to post charges for a generic work order created i… -
Depot Repair Work Bench - A rule/validation before posting of the debrief chargesHi, Wanted to check if there is a provision to bring in a rule/validation before posting of the charges. This is to cross check if all the required values are updated on…
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Can need by date be defaulted?Hi team, I need to know if the Need By Date can be defaulted in Service > Service Request > Create/Open Service Request > Add Parts > Add screen?
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Create index definition and perform initial ingest to OSCS - Ingest names for Service logisticsSummary: We need to run ESS job Create index definition and perform initial ingest to OSCS to get data on search forms/pages. Can anyone please list all Ingest names for…
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Is it possible to swap an asset through sales orderHi team, Please consider this scenario, Customer has a damaged product (this is a child asset in a hierarchy), customer returns it, the implementing company sends a repl…
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Ability to view replaced serial number under asset hierarchyHi team, Could you please confirm my understanding? Suppose there is a PTO model as the asset parent, under that, a child asset is damaged and is replaced by the impleme…
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Debrief Material Transaction using Items from Customer Owned InventorySummary: How can we do Material Debrief Transaction (like Installation) using Items/Parts that are owned by the Customer Inventory? We have business scenario where the F…
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What are the tables to tie back the depot repair debrief to the maintenance work orderSummary: We are looking to create a custom data model to provide additional details for depot repair debriefs. We are pulling data from the RCL_DEBRIEF_HEADERS table, an… -
Fusion Service Model Implementation with external install base applicationSummary: Is it possible to Implement Fusion service models(depot repair/Field Service) with external Install base application? Regards, ML
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How to display cost related data in Work Order Charges redwood UI in SLSummary: How can we get the cost related data for the WOs and display it in the Work Order Charges redwood UI in Service Logistics. Is there any API that can be used to …
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Sales orders Submitted from Service request don't have "Customer Item" Populated.Summary: Even if Trading partner Item relationship is setup for customer in Item Master, Sales orders submitted/Interfaced from Service Request will not have "Customer I…
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Project details on work order charges page on redwood theme is missingSummary: Manage work order charges page in classic theme has Project details part on charges header information. However same is missing in Redwood theme. We have requir…