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Is it possible to swap an asset through sales order

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edited Jan 2, 2024 10:39AM in Service Logistics 8 comments

Hi team,


Please consider this scenario, Customer has a damaged product (this is a child asset in a hierarchy), customer returns it, the implementing company sends a replacement asset, is there any way an asset "swap" can take place wherein a child asset is directly swapped with the new asset (serial number and everything is swapped) and it can be seen in the hierarchy?

This is essential because, the implementing company wants to create a scenario wherein they ship out the replacement first, and then they will take the asset return at a later date, so the installed base asset screen and the asset hierarchy should not tag the old asset to the customer anymore , as soon as the new asset is sent across to the customer.

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