Work Orders and Service Logistics
Discussion List
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Oracle Field Service Maintenance Accelerator Work Order BillingHi everyone, We're using the Oracle Field Service Maintenance Accelerator to sync our Maintenance Work Orders (MWOs) from Fusion Maintenance to Field Service. This part … -
How to show the name of the work order area?Summary: Hi, does anyone have any idea why I see the bucket ID and not the name in the field? I need to show the name instead of the ID. Thanks. Content (please ensure y… -
Get Work Order Details for a Service RequestHi We have a requirement to get the Service Request details along with the associated work order detail in a report. A possible join can be the the SR Number and Work Or… -
Update WO field to Multi Select choiceSummary: We have a Fixed Choice field: temporary_data_c which is currently set as Single Select Choice List - can it be changed to Multiple Select Choice List ? Please n…
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Advanced filters on custom Dynamic choice list field is not filtering data in Redwood work order.Summary: We have created one custom DCL for address sites and included filters using bind variable in work order object. It's working as expected in ADF, but in redwood … -
How to cancel failed Field Service Work OrdersSummary: Unable to cancel Field Service Work Order that errored. Content (required): Please refer to the screenshot where the Work Order failed to create Activity becaus…Sankalp Damele 34 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service -
I can't see the account when creating a work order field serviceSummary: I can't see the account when creating a work order field service Content (please ensure you mask any confidential information): We have created several accounts… -
Created a Service Request. Added part. Getting Java.lang.NullpointerException errorSummary Created a Service Request. Added part. Getting Java.lang.NullpointerException error.Content Navigation: Service>Service Request. Provided Title and Account. Go t…
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How to set a field value when the value of another field changesSummary: Hi community, I would like to set the value of “Category” when an Asset is selected. Note that “Category” is a custom field. I was trying to use a event listene…
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How to auto populate Time Zone filed on Field Service Work Order with Work order creator's Time ZoneSummary: Content (required): Time zone is a required field on field service work order. Also, every user has set their preferred time zone set under their regional setti…
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Account address is not updated if account is changedSummary: Hello community, We are noticing unusual behavior on the screen for creating work orders. When we add the account automatically the address field is filled as s…Ricardo BarreraR 19 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service
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How can we download all attachments of a B2B Work Order?So currently for B2B Work Order the user can download an attachment individually, but is there a way out in which the user can download all the attachments together.
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How to add search option on landing page of OFSC Work OrderCurrently on the Field Service Work Order the available search options on the landing page for a user is shown below- How to add a search option in this which also have …
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Sync AR invoice with Receipt via web service or Apply receipts on existing AR invoicesSummary: We are looking for an Api which will apply the receipt on existing AR invoice. Do we have any standard SOAP or REST API ? if yes can someone help with manadary …
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How to make a virtual field requiredSummary: Hi community, I have the virtual fields ibAssetPkVF and productVF and I would like to make these fields mandatory depending on the value of the Type field. This…Ricardo BarreraR 12 views 1 comment 0 points Most recent by Rahul-Singh-Support-Oracle Fusion Service
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What is the logic of defaulting Return from and ship addresses in Part Details page? (SR Classic UI)Summary: When we create a return for repair or parts exchange the the return from and ship to addresses are defaulting to addresses which are not match the current asset… -
How to remove/Disable Classic SR and WO UI PageSummary: We are using redwood UI Pages for SR & WO Next gen and we don't want our users to use classic Service and Work order Page How to remove or disable the classic S… -
Ability to track ownership of Installed Base AssetsHi members , We want to understand if there is any possibility to maintain an "Owner" field in Installed Base Asset that is out of the box, this will enable us to track …
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When I create a field service work order from Fusion Service, I encounteran error.Summary: When I create a field service work order from Fusion Service, I encounter the following error: "The area for the work order wasn't found. Verify the values and …
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Work Order Edit Page Actions in RedwoodSummary: Hi Community, I have two queries when on an Edit page in Redwood WO -: Can the Cancel Tasks (in SS below) button be hidden? Can a new custom action be created o…
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Work Order Area not showing while creating Field Service Work OrderSummary: Work Order Area not showing while creating Field Service Work Order Content (please ensure you mask any confidential information): When we try to create a worko…Akshaya Pradeep S 39 views 1 comment 0 points Most recent by Rahul-Singh-Support-Oracle Fusion Service
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Unable to create a SubscriptionSummary: I am facing an error while creating a subscription in Subscription Management. I have already added the Legal Entity in the system, but the error still persists…Fareeha Altaf 23 views 1 comment 0 points Most recent by Raymond Li-Support-Oracle Subscription Management
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Adaptive Search task getting into errorHi, Randomly in our environment Adaptive serach tasks gets into error and in result of that we unable to search any accounts or work orders data specifically on Redwood …
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Is there a way I can get rid of WoArea from work order creatio page?Summary: I am looking to remove the WOarea from Field service Work order creation (on fusion service). in Our integeration we are getting the resource ID directly from a…
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I can't see the asset when trying to create a Work order Field serviceSummary: Hi, We are implementing Fusion service together with Oracle Field service. When I try to create a WO Field Service I don't get any value in the asset LOV. In or…
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Generic work order auto populate timezone ( redwood)Summary: Greetings, On B2B fusion service New gen Generic work order page how Time zone can be auto-populated based on the Asset location address or contact address? We …
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Steps to create a maintenance Work order in Fusion B2B as service Work Order and Service RequestSummary: If anyone have done the setup for creation of service Workorders and service requests from Maintenace Work Orders. I have executed the process "Create Service W…
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How can we add Supplier as a LOV value on Service Work Order ?We have a requirement where the information of the Supplier needs to be made available in a field attribute in Fusion Service Work Order. How do we enable this to have t…
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For Service Parts Orders with Zero Price enabled, the list price is not appearingHi Team, We have activated several service activities with Zero Price enabled, as these correspond to warranty-type or full-service agreement activity codes. Please see …Sivabalaji 22 views 3 comments 0 points Most recent by Dumitru Grosu - Support-Oracle Fusion Service
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What is service profiles? How to use and create in CX?Summary: Hello Can any one explain about the service profiles object usage and How to create the service profiles in CX? Currently create option is not available for ser…Venkat Malepati 38 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Fusion Service