Digital Customer Service
Discussion List
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We are getting this error while creating self service developer user in DCS.Summary: Hi Team, We are getting this error while creating self service developer user in DCS. Please Help us. The URL you provided for the IDCS_REST_ENDPOINTAPP third p… -
How is it possible to omit steps in the Digital Customer Service using azure login process?We implemented a Digital Customer Services (DCS) template that uses authentication through Azure. using a policy in the SSO, the user has to enter their email address an…
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How to enable customer and agent to share file attachment in chat conversation?Summary: Is it possible to upload file attachemnt to chat conversation (chat inlay or on dcs) on agent side and on customer? Please help. Content (required): Version (in…
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Is it possible to have chat survey on the end of the chat without third party provider?Hello, My question is can we have survey on the end of the chat (some default Oracle Cloud Fusion survey) without SurveyMonkey ? Kind Regards
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DCS self registration with Azure SSOSummary: How to configure DCS to allow self registration and external SSO. Content (required): We are building a DCS portal with a customer that uses a Microsoft Azure t…
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can customer (end-user) on digital customer portal rate knowledge article?Hello, We have a requirement from the client that user should be able to rate knowledge article on digital customer portal as agent could do in the application. Is there…
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Can customers rate a FAQs and answers on DCS portal?Hello, we have a requirement that users (customers) can rate FAQs and answers on DCS , is there a setup or configuration to achieve this? Thanks in advance.
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Is it possible after chat to enable a user to rate an experience with agent?Hello, we have a requirement from our client to after the chat is over customer can rate the experience of chatting with the agent. Is that possible to achieve in DCS an…Amina Fajic 12 views 1 comment 0 points Most recent by Petra Bikkembergs-Oracle Product manager-Oracle
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How to configure Oracle Service Live Chat?Summary: Content (required): Hello community. I need to implement Oracle Service Live Chat, could you tell me what documentation I could follow to meet the requirement. …
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Is there a possibility to agent initiate a chat with customer on DCS?When agent send a response to SR choosing channel 'Chat' is it possible that on user side pop out the chat in the DCS with the message? Or some other way to be notified?…
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Is it possible to have file attachment on create SR on Digital Customer Service Page?Hello, We have a requirement from our client to have file attachment/upload button on New Service Request not on Service Request Details page, can this be implemented by…
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crmRestApi/resources/latest/account return 401 UnauthorizedContent (required): How can I make the self-service contact, created through the Digital Customer Service portal, be allowed to make a REST request to the account API? V…
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How to associate a DCS contact with a Fusion contact?Summary: Associate a DCS contact with a Fusion contact Content (required): We know that using the Digital Customer Service (DCS), it is possible to create a Contact to a…
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Whether PUDS User will be able to invoke OIC Orchestrations developed for fetching B2B dataSummary: Whether PUDS User will be able to retrieve the same set of data by invoking B2B APIs and OIC APIs (B2B APIs orchestrated in OIC). Please note Custom DSPs are im…
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How to colour code the Service Request fields?Summary: How to colour code the Service Request fields? Content (required): We want to colour code few of the fields on the Service request fields but page composer stru…
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How to auto save the Service Request details without clicking the submit buttonSummary: On entering the details in the SR form, the values should auto save without user having to enter the submit button Content (required): On entering the details i…
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How we can start chat with agent and enable send button to start sending messages to agent ?Summary: need to start to chat with the agent but, Send button is grayed and not enabled Content (required): how we can start acting with the agent? Version (include the…MohamedFarouk77 82 views 1 comment 0 points Most recent by Petra Bikkembergs-Oracle Product manager-Oracle -
Migration of Digital Customer Service from Development to Testing and Production EnvironmentSummary MigrationContent Hi all, I just finished the Mandatory Setup Tasks (Set Up Oracle Engagement Cloud, Set Up Oracle Identity Cloud Service, Set Up Oracle Visual Bu…
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We have a requirement where the customers would be created using an API in Oracle CloudHi All, We have a requirement where the customers would be created using an API in Oracle Cloud. AP team will then need to go and review each created customer and add an…
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How to Disable DCS chat Automatically When No Agents is AvailableSummary We would like to know why the chat window is still available even though there are no agents available for a customer to chat with.Content I am posting this on b…
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Is there a way to redirect VB/DCS application's login page just after the logout instead of the IDCS**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: I am developing an VB DCS Application, I am trying to redirect to …
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How to prevent DCS Users logging into IDCSSummary: We built our own DCS Portal for customers to register, sign in and create Service Request. Now I see all registered users are able to login into IDCS environmen… -
Can I install the function to add attachments in the service-request-create-start section ?Summary: I am working on a project where the client wants to add the function to attach files from the creation from the services request form, Content (required): The u…
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Default DCS Users to Account Manager roleSummary: Currently, DCS users are defaulted to Customer Self-Service User job role (ORA_CSS_USER), but we would like all users to be defaulted to the Account Manager Rol…
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Is it possible to implement dcs views according to business unit ?We are implementing the DCS Self Service portal and have a scenario where the client wants to have different separate portal sites, according to the Business Unit that c…
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When trying to preview Customer portal its showing this "Service is currently unavailable"When trying to preview Customer portal from builder its showing "Service is currently unavailable, try again later" so need to know the cause of this. -
Unable to open the builderSummary: We recently migrated to new environment and enabling the new DCS portal. However after enabling the DCS , Self Service developers are no able to login to VBINST… -
Unable to send message from SR details PageSummary: After creating the SR, we're trying to restrict users from changing description titles and categories by making them read-only and want to make sure all. Modes …
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DCS is unable pull data during runtimeSummary: DCS is unable pull and show the data during runtime, but data is shown in the response in REST service. Content (required): Digital Customer Service is unable p… -
Restrict Knowledge Article Categories/Types to DCS PageContent We are implementing the DCS Self Service portal and have a scenario where the client wants to have 2 separate portal sites (2 different support teams). Additiona…