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Digital Customer Service
Discussion List
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May 21 upcoming webinar: The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d…Elise Hymes - Oracle CX-Oracle 13 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle -
How to add button in Service Center Edit Page?Summary: we have added transfer case custom button in Service Request Edit Page. but we want to place this button inline with cancel and save button. @Edson Junior, Orac… -
Digital Customer Service - Separate Identity Domain/Provider for External UsersSummary: We are half-way through implementing a Digital Customer Service application whereby the requirement is for external to log into the site to view Knowledge Artic…
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How to Implement SSO for DCS Using SaaS IDCS with a Third-Party IdPSummary: Looking for guidance on the recommended IDCS instance for SSO implementation with Digital Customer Service (DCS) and any available documentation or best practic… -
How to integrate ODA with Redwood Service Center?Summary: We have ODA integrated with classic UI but could anyone please provide the documentation to integrate it with Redwood service center? Content (please ensure you…
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VBINST App Not Found in IDCSSummary: Hi Team, We are not able to find VBINST app in IDCS to setup DCS Application. We are following the steps in the documentation but not able to find that app. Ple…
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How to show customer invoice history in Digital Customer Service PortalSummary: The invoices will be generated in Oracle Cloud (fusion) ERP. The customer needs to have option to view invoices and download the invoices from Self Service Port… -
Oracle Web Chat for Service - disable input field when postback action from ODA waits for answerSummary: We're investigating if it is possible to disable the input text field of the WCFS when the user needs to answer a card or a message with actions. Users can send…Calin Pavel 32 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle -
How to assign custom self-service roles as part of sign up process in DCS appSummary: Content (please ensure you mask any confidential information): We have created a few custom self-service roles and user groups to segregate what articles extern…
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In fusion Es Application is generated automatically or need to be create manually for ESSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Oracle Web Chat for Service (WCFS) Engagement Engine for Fusion Service ChatSummary: Hi, We are trying setup Oracle Web Chat for Service (WCFS) with Oracle Engagement Engine for the "DCS Portal" for Fusion B2B Service. We followed the documentat…AparajitMalliJawaharBapu 122 views 6 comments 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle
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Make service agents only view SRs associated with their own support category.There is some way to limit the visibility of SRs, that is, service agents can only see the SRs associated with their service category and cannot see SRs that are not wit… -
What is the link between a Self-Service User and the IDCS user?Summary: How can I find the link between a CX Contact's Self-Service User and the corresponding IDCS user? Content (please ensure you mask any confidential information):… -
Oracle Customer Excellence Awards - Nominations are OpenYou’ve done incredible work. Now you deserve the recognition. The Oracle Customer Excellence Awards celebrate the very best of business innovation, showcasing how organi…Elise Hymes - Oracle CX-Oracle 22 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle
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Can user upload their own profile photo in DCS?Summary: In DCS Portal , can user upload their profile photo? Content (please ensure you mask any confidential information): Version (include the version you are using, …
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Where can we edit the Oracle Digital Assistant chat widget headerSummary: Where can we update or identify the currently configured ODA chat widget header text. Content (please ensure you mask any confidential information): Version (in…
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New customer support portal prevents me from seeing SRs I needThe new customer support portal is preventing me from seeing SRs that were opened by others in my organization. This is very frustrating since I had this capability on F… -
Resend Welcome email: set application (vs IDCS) URL as redirectUrlSummary: We are using OdcsSecurityProvider in DCS implementation as we don't want to show IDCS login page for external users. When self-service user approved by DCS admi… -
Unable to find user in Knowledge usersSummary: Hi Team , While searching for a user in Knowledge users , it return no results despite allocating below roles to user : Knowledge Analyst Knowledge Author Servi…
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DCS Login from Oracle FusionSummary: We have requirement to launch the DCS application from Oracle Fusion users(Internal users) and as well as for External user(Direct login to DCS application who …
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How to fetch variable data into another flowSummary: how can I fetch variable data which is in signup page and show it into the another flow into the my profile page. Both are made into the different objects with …
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VBCS/DCS - Show Survey after Chat is closedSummary: VBCS/DCS - Show Survey after Chat is closed Content (please ensure you mask any confidential information): Hi, We are implementing DCS (Digital Customer Service…
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Service is currently unavailable in DCSSummary: The DCS login is not working. When logged in as an Admin user, we can see all the details and are able to create and view SRs/Work Orders. However, when logged …
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DCS: Error while loading user information. Error: HTTP status: 403 ForbiddenSummary: We're facing an issue when users logged into our live DCS application which was built on Visual Builder. An error occurred after user enters credentials. We can…
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Moved: Unable to select customer account from install base asset pageThis discussion has been moved. -
DCS Service : Dropdown LOV Modified in Fusion Service , changes are not showing on DCS PageSummary: On DCS User Page , at create Service request page we have one custom field 'Module' (LOV Type) which is also present in Service Request Fusion Page. I have modi…
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How to auto save the Service Request details without clicking the submit buttonSummary: On entering the details in the SR form, the values should auto save without user having to enter the submit button Content (required): On entering the details i…
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We have a requirement where the customers would be created using an API in Oracle CloudHi All, We have a requirement where the customers would be created using an API in Oracle Cloud. AP team will then need to go and review each created customer and add an…
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How to use query parameter in VBCSDear team, Please help us regarding how to use query parameter. It is working fine at some places, and it is showing error at some places. We have done the above steps. …
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Set DCS login page as default sign in page for DCS applicationSummary: We are implementing the DCS application , when user click on 'Sign-In' in DCS home page, they could see IDCS login page for sign in and there is an option to lo…
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"Ask us a Question" showing blank pageSummary: In DCS when we type anything and click on search , it is displaying blank page. Content (please ensure you mask any confidential information): Version (include …