Digital Customer Service
Discussion List
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How to configure Oracle Service Live Chat?Summary: Content (required): Hello community. I need to implement Oracle Service Live Chat, could you tell me what documentation I could follow to meet the requirement. … -
How we can start chat with agent and enable send button to start sending messages to agent ?Summary: need to start to chat with the agent but, Send button is grayed and not enabled Content (required): how we can start acting with the agent? Version (include the… -
How to Disable DCS chat Automatically When No Agents is AvailableSummary We would like to know why the chat window is still available even though there are no agents available for a customer to chat with.Content I am posting this on b…
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Is there a way to redirect VB/DCS application's login page just after the logout instead of the IDCS**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: I am developing an VB DCS Application, I am trying to redirect to …
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How to prevent DCS Users logging into IDCSSummary: We built our own DCS Portal for customers to register, sign in and create Service Request. Now I see all registered users are able to login into IDCS environmen… -
Can I install the function to add attachments in the service-request-create-start section ?Summary: I am working on a project where the client wants to add the function to attach files from the creation from the services request form, Content (required): The u…
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Default DCS Users to Account Manager roleSummary: Currently, DCS users are defaulted to Customer Self-Service User job role (ORA_CSS_USER), but we would like all users to be defaulted to the Account Manager Rol…
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Is it possible to implement dcs views according to business unit ?We are implementing the DCS Self Service portal and have a scenario where the client wants to have different separate portal sites, according to the Business Unit that c…
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When trying to preview Customer portal its showing this "Service is currently unavailable"When trying to preview Customer portal from builder its showing "Service is currently unavailable, try again later" so need to know the cause of this. -
Unable to open the builderSummary: We recently migrated to new environment and enabling the new DCS portal. However after enabling the DCS , Self Service developers are no able to login to VBINST… -
Unable to send message from SR details PageSummary: After creating the SR, we're trying to restrict users from changing description titles and categories by making them read-only and want to make sure all. Modes …
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DCS is unable pull data during runtimeSummary: DCS is unable pull and show the data during runtime, but data is shown in the response in REST service. Content (required): Digital Customer Service is unable p… -
Restrict Knowledge Article Categories/Types to DCS PageContent We are implementing the DCS Self Service portal and have a scenario where the client wants to have 2 separate portal sites (2 different support teams). Additiona… -
Self Service Registration for anonymous users fails with 400 Bad RequestSummary: Content (required): Inorder to make use of Self-Service Optimization feature recently we changed the profile option SVC_CSS_USE_FA_AS_IDP to false, Completed al…
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First Message on Chat windowSummary How the Estimated time in welcome message of chat window estimatedContent In DCS chat window, the Welcome or the first message in the Chat window is 'You are pos…
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Is There A Way To Retain Credentials During Export/Import Of DCS Application From Source to TargetSummary: **This post was created as part of a How to Service Request (SR) Now credentials (username and password) disappear after exporting a DCS application from a sour… -
Retrieve PUDS_ACCESS_TOKENContent We're looking for the authentication mechanism to allow the internal app shown in the DCS iframe to interact with the CX REST API on behalf of the user. The resu… -
B2B users sign in for DCS using IDCS as IdPWe have currently set up a DCS portal using the 21D template for Optimzation route. New users using the Sign up form are able to access the portal fine, however we have … -
Enable SSO in DCS portal for B2B fusion cloud 22ASummary Enable SSO in DCS portal for B2B fusion cloud 22A Content Hello, Is there any document for enabling SSO for The Digital Customer Service integrated towards B2B F… -
Self-Service RegistrationsI'm looking to enable the Registrations Requests in the Service work area for our DCS implemantation (which is enabled). The option doesnt appear to add on the service s…
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How to hide few categories based on role in DCSSummary Using DCS component Category Selector, how to hide some of the categoriesContent HI Team Where can we find the DCS Category Selector component related code or de…
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
Error creating Chat - Chat not created, check business unit id.Summary: When attempting to create a chat in the DCS application, I obtain the following error: Chat not created, check business unit id. Content (required): When a new …
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ECHO achieves 70% call deflection with a Chatbot for Customer Service – Fishbowl Oracle Webcast SeptSummary Conversational UI Chatbot for Service Cloud Fishbowl Oracle Webcast September 15th 2021Content Conversational AI helps ECHO achieve 400% ROI ECHO Incorporated is… -
Can URLs From the support portal be changed for better Search engine optimization?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 Summary of the question: To improve search engine optimization can the support po…
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Intelligent Advisor with Self-Service usersAs part of our design phase, we are looking to implement a DCS portal with the IA interviews component creating Service Requests within B2B. This will also use the Self-…
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Authenticating DCS Users from Custom Web ApplicationSummary How to authenticate a DCS user automatically using url parameter without asking for credentials Content Our client has a custom web application. Th…
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Show Popular ArticlesSummary: Show popular/recommended KM articles Content (required): We are implementing B2B Service & DCS. A custom mobile is integrated. The requirement is to show 'popul…
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Is it possible to implement Live Experience in Digital Customer ServiceSummary: Currently our dev team is working on implementing Live Experience as a widget in DCS, however the provided documentations for it to work is quite vague and ambi…
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Can we consume Oracle business events in system like WebMethods or Mulesoft?Summary Can we consume Oracle business events in system like WebMethods or Mulesoft?Content Hi All, Can we consume Oracle business events in system like WebMethods or Mu…