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Digital Customer Service

Discussion List

  • Mohana Gopal S-Oracle
    iFrame
    Content Hi, Can we put the DCS pages into external website same like OSvC CP pages? Thanks, Mohan
    Accepted answer
    Mohana Gopal S-Oracle 41 views 16 comments Most recent by JustRhianna
  • AjayPrasath
    Unable to set filter for service request list in DCS
    Content Hi Team, I could not able to set the filter for service request list based upon the changing of the status. Thank you. regards, Ajay 
    Received Response
    AjayPrasath 40 views 9 comments Most recent by User_Q7VKX
  • mterlesky
    Ending a chat session in OEC
    Summary how to close or freeze a chat window on a shared computer.Content We are testing the chat inlay function and the business users are concerned with security on sh…
    Received Response
    mterlesky 35 views 3 comments Most recent by mterlesky
  • Adam Liu
    VBCS provisioning for DCS
    Summary VBCS provisioning for DCSContent Quick question - For DCS, do we get VBCS provisioned on Fusion SaaS POD or a different POD like PaaS Layer? Also, for VBCS provi…
    Accepted answer
    Adam Liu 61 views 2 comments Most recent by Adam Liu
  • Mohammed Rafi
    AI and Chatbots
    Content Hi, If anyone has implemented AI and Chatbots in Oracle Fusion Financial modules can you please provide some insights referring to Metalink Notes, Blogs, Release…
    Question
    Mohammed Rafi 44 views 0 comments Started by Mohammed Rafi
  • User_Q7VKX
    Edit Row Tabel
    Content Edit Row Table Issue Unabke to same the edit record on the table. Also Event parameter are not same from the follwoing the video link Attching the consol error f…
    Received Response
    User_Q7VKX 27 views 7 comments Most recent by User_Q7VKX
  • Adam Liu
    DCS configuration file json.cfg
    Summary DCS configuration file json.cfgContent Quick question - I opened the DCS application in VBCS and didn't find this file (json.cfg). Where can I see this file in V…
    Accepted answer
    Adam Liu 34 views 4 comments Most recent by Adam Liu
  • User_Q7VKX
    Calculate Field
    Summary Calculate FieldContent Hi Team, Customer Requirement is the need calculate field Total Price Field as run time. Following example 1. Price 2. Quantity 3 Total Pr…
    Received Response
    User_Q7VKX 28 views 7 comments Most recent by Jamie Lord | Oracle-Oracle
  • User_Q7VKX
    Knowledge Article
    Summary Getting error on Knowledge in DCSContent Hi Team, We are getting error while open the Knowledge Article in DCS application. Error - The content you are accessing…
    Accepted answer
    User_Q7VKX 48 views 18 comments Most recent by User_Q7VKX
  • User_Q7VKX
    How to use Soap webservice in VBCS
    Summary How to call BI report webservice in VBCSContent HI Team, We have a requiremnt to call to report from OEC to DCS which is there in PDF format, for that we are pla…
    Received Response
    User_Q7VKX 75 views 2 comments Most recent by Adam Liu
  • Adam Liu
    VBCs Application - Anonymous Access
    Summary VBCs Application - Anonymous AccessContent In my custom app, I retrieve data from a service connection (REST API) then display on the page. I enabled anonymous a…
    Accepted answer
    Adam Liu 30 views 1 comment Most recent by Adam Liu
  • User_Q7VKX
    Select multiple records and same record post it Under Service Request object
    Content Invoice is a custom object .which is exposed in Service Request details page as table format. Requirement is, user want to select the Multiple invoice and those …
    Received Response
    User_Q7VKX 30 views 16 comments Most recent by Jamie Lord | Oracle-Oracle
  • User_Q7VKX
    How many users login DCS application at a time
    Summary How many users login DCS application at a timeContent Hi Team, Is there is any limit in DCS application? How many users login DCS application at a time. Thanks, …
    Received Response
    User_Q7VKX 27 views 4 comments Most recent by User_Q7VKX
  • User_Q7VKX
    Constraint functionality not working in DCS
    Summary Constraint functionality not working in DCSContent Hi, I have created a constraint for a custom field in the OEC service request object. When I run the Oracle Vi…
    Received Response
    User_Q7VKX 40 views 1 comment Most recent by Jamie Lord | Oracle-Oracle
  • Mohana Gopal S-Oracle
    Welcome Email - Friendly From Address
    Content Can we customize the from address of Welcome Email? Currently we are receiving mail from ****..fa.[email protected] Thanks, Mohan Version…
    Received Response
    Mohana Gopal S-Oracle 49 views 5 comments Most recent by Mohana Gopal S-Oracle
  • User_Q7VKX
    Generate a PDF report and Excel report in DCS
    Summary Generate a PDF report and Excel report in DCSContent Hi, Is there any way to generate a PDF report and Excel report in DCS? I have two requirements: 1. Generate …
    Question
    User_Q7VKX 45 views 0 comments Started by User_Q7VKX
  • User_Q7VKX
    Calling Child object
    Summary How to call child objectContent Hi Team, We are able to select the child object which has relationship with parent object(child is not a collectio), i am not get…
    Received Response
    User_Q7VKX 32 views 2 comments Most recent by User_Q7VKX
  • mterlesky
    Customize the delivered Chat Inlay Window
    Summary Customize the delivered Chat Inlay WindowContent Is there a way to customzie (e.g., change colors) of the delivered Chat Inlay Window? See attached.
    Received Response
    mterlesky 56 views 4 comments Most recent by Willie Eide -Oracle
  • User_Q7VKX
    How to make Drill down field in DCS details page
    Summary Requirement - Shipment is object having the Invoice field when drill down this Invoice filed it should open Invoice details page
    Accepted answer
    User_Q7VKX 41 views 39 comments Most recent by User_Q7VKX
  • User_Q7VKX
    Account Key
    Content 1. During sign up of the dcs application, is the account key case sensitive ?
    Received Response
    User_Q7VKX 51 views 3 comments Most recent by User533721-Oracle
  • Som Kumar
    My Profile - Change Password Link
    Content Hi, How can we update the Change Password link under My Profile page. Thank You, Sombit
    Received Response
    Som Kumar 43 views 9 comments Most recent by Jamie Lord | Oracle-Oracle
  • Nazim Sultan
    Enabling DCS for B2C Consumer Model
    Summary Is it possible to use DCS in B2C Consumer model.Content I am trying to use DCS in B2C consumer model. As a First step, tested the Self Service User Registration …
    Received Response
    Nazim Sultan 47 views 2 comments Most recent by User_Q7VKX
  • Mohana Gopal S-Oracle
    Payment Gateway Integration
    Content Hi, Anyone worked on payment gateway integration with DCS. Please share your inputs / best practices. Thanks, Mohan
    Question
    Mohana Gopal S-Oracle 29 views 0 comments Started by Mohana Gopal S-Oracle
  • User_Q7VKX
    OEC & IDCS Scheduler
    Content Oracle set minimum 1 hr for User sync between OEC & IDCS. Is there any reason behind it? Or any way to reduse this time ?
    Received Response
    User_Q7VKX 48 views 2 comments Most recent by Mohana Gopal S-Oracle
  • User_Q7VKX
    Create the Data in DCS
    Content Getting error to create the record from dcs PFA
    Received Response
    User_Q7VKX 34 views 6 comments Most recent by User_Q7VKX
  • User_Q7VKX
    Self sign in page
    Content After Self - Service Registration is complete and approved, when the user tries to sign in the DCS Application, user is not getting navigated to the DCS page, in…
    Accepted answer
    User_Q7VKX 62 views 3 comments Most recent by Jamie Lord | Oracle-Oracle
  • User_Q7VKX
    Role-Based View Restrictions
    Content Role-Based View Restrictions on a Page and Header How to Restrict the header based on the role? Thanks, Arvind
    Received Response
    User_Q7VKX 39 views 2 comments Most recent by User_Q7VKX
  • Lalji G.
    DCS user can't login right after sign up
    Summary We have setup user sync in IDCS but auto sync run every 1 hour, how can we sync user as soon as he/she sign up for DCSContent When someone sign up in DCS portal …
    Received Response
    Lalji G. 59 views 2 comments Most recent by Mohana Gopal S-Oracle
  • Arunraj Dhanusuvel
    Self Service Registration.
    Content Hi, In DCS application, I attempt to self register with all mandatory fields and it redirect to OEC for approval. Service Admin once approved my request I got we…
    Received Response
    Arunraj Dhanusuvel 47 views 1 comment Most recent by Jamie Lord | Oracle-Oracle
  • User_Q7VKX
    Create the Filter or sort by for Custom object in DCS
    Summary Need to Create the Filter or sort by for Custom object in DCS. Filter is for - From Creation - To Creation Date
    Accepted answer
    User_Q7VKX 42 views 14 comments Most recent by User_Q7VKX