To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Digital Customer Service
Discussion List
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User Sign-upSummary Inability to log into DCS Portal using signed up userContent Hi guys, Hope you are all doing well and staying safe. Im facing a few issues when logging in to DCS… -
Multiple user sign up with same email IDSummary Getting an error when we take off the email ValidationContent Hi Team , We have a requirement in which multiple users must be able to sign up into vbcs using sam… -
Adding attachment to Service Request via DCS self service user loginSummary Adding attachment to Service Request via DCS self service user loginContent Hi Experts, Can self service user add the attachment to the Service Request via DCS p… -
Change AccountKey from Account NameContent Hi, We have to pass the Account Name as AccountKey while creating the Self Registration user through API. https://docs.oracle.com/en/cloud/saas/sales/20c/faaps/o… -
Account key formatSummary Account key formatContent How have others setup the custom account key field for the B2B registration? Do you write Grooy to create a unique number, use party nu… -
Different Home Page Once Logged-InContent Hi Guys, We have a requirement where we need to show different homepage based on logged in condition. We have set the home page for anonymous users under the Def… -
Hide chat or prevent chat when no agents are availableSummary Hide chat or prevent chat when no agents are availableContent Hello, We have a requirement to hide the chat inlay on the DCS portal if no users are connected. We…
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Invalid attribute "RequestTypeCd" in the payload.Summary How to fix this error - Invalid attribute "RequestTypeCd" in the payload. - observed when creating an application with the 20C template against a 20B B2B service… -
Component updates available - INFO displayed on a new 20C appSummary Explanation for why there is a component update notice displayed on the latest version of the 20C template, and how to fix it.Content When creating a new ODCS ap…
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Best practice for VBCS MashupSummary How to make VBCS Save more user friendly?Content Hi, Trying to get some inputs from VBCS related forums on this topic. We build a custom page in VBCS to display … -
Edit HTMLSummary Is is possible to add remove items from the HTML Content Can someone tell me where I can add additional tags with the HTML ? * I would like to reference an addit… -
IDCS as primary IPD for DCS with no Account KeyContent Would it be possible to have an registration without an account using the IDCS as the primary IDP? Version 20B
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Error or starting Chat on DCSSummary Error on starting Chat on DCSContent Hi, I have done all setup for Chat but even then when creating chat, it gives error ''Chat not created, check business unit … -
Self Service URLContent Dears, We have VBCS and we need to get the self service link 'URL', Do we need to publish VBCS to get the URL? or how can we get the self service URL? -
In SDP(Service Data Provider) search and date filters are not working simultaneouslySummary In SDP I have enabled Search on one field and the date filter on another field, When I apply date filter, the search wont work after that & even after resetting …
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Digital Customer Service Documentation NeededSummary B2BContent Dears, We`re getting to start Digital Customer Service and we need any document demonstrating how to start. Thanks.. Version 20B
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401 Unauthorized error in PUDS SetupSummary 401 Unauthorized while doing selfRegistrationsContent Hi Everyone, We are trying to set up PUDS in 20 A version of B2B. We configured all steps as provided in Or…
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How can we customize "Customer Self-Service" role to avoid giving application access to customer?Content Hi Team, When a customer signs up from the DCS portal, a self-service user is created automatically in OEC application after registration requests is approved. T… -
Invoking URL with credentialsSummary Invoking URL with credentialsContent Hi, We are trying to invoke URL from vbcs which required credentials, currently we are giving user id/password once the url …
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Test Site Refresh - Mandatory StepsSummary Do the mandatory steps need to be repeated in the test site after a test site refresh.Content We completed the mandatory steps to connect our test DCS and test B…
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How to create a Date Filter on ADP(Array Data Provider) with Start Date and End Date RangeSummary How to create a Date Filter on ADP(Array Data Provider) with Start Date and End Date RangeContent HI Team, How to create a Date Filter on ADP(Array Data Provider…
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Transform Chart Data ComponentSummary Transform Chart Data Component to Bar ChartContent I am having issues confirming if the data is in proper format to feed a Bar Chart. The Action chain i followed…
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Error in Installed Base AssetSummary I Created Asset , But When I Tried To Access It I got An ErrorContent Dears Kindly Advice Me About This Error , Because I can not access any assets , And Kindly …
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Product Not Appear while creating Service RequestSummary i created more than one service request , but the product did not appear in any of themContent from service >> service request >>create service request >> produc…
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DCS/VBCS administrator user on oracle demo envSummary DCS/VBCS administrator user on oracle demo envContent Hi, I requested a demo env and tried john.dunbar_podname and john.martin_podname. None of these users are a…
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Status Filter in SR list pageContent Status Filter in SR list page We have requirement that need to create one more SR filter based on the SR Status and SR status as Default should as Open Thanks, A…
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Service Request Navigation to corresponding detail page ASA it is createdSummary Service Request Navigation to corresponding detail page ASA it is createdContent Service Request Navigation to corresponding detail page ASA it is created on the…
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Chat Inlay: Chat Server Base URL from Topology Manager is NULLSummary Chat Server Base URL from Topology Manager is NULL -- Cant initiate chatContent When trying to initiate chat in Inlay i get a 500 error. When trying to initiate … -
Chart not displaying any data for Rest APIContent Chart not displaying any data for Rest API
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Categories are not displaying for the customers in DCSSummary Categories from Engagement Cloud are appearing only for "Customer Self Service Account Administrator" role not for "Customer Self Service User" role.