Digital Customer Service
Discussion List
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Error or starting Chat on DCSSummary Error on starting Chat on DCSContent Hi, I have done all setup for Chat but even then when creating chat, it gives error ''Chat not created, check business unit … -
Self Service URLContent Dears, We have VBCS and we need to get the self service link 'URL', Do we need to publish VBCS to get the URL? or how can we get the self service URL? -
In SDP(Service Data Provider) search and date filters are not working simultaneouslySummary In SDP I have enabled Search on one field and the date filter on another field, When I apply date filter, the search wont work after that & even after resetting … -
Digital Customer Service Documentation NeededSummary B2BContent Dears, We`re getting to start Digital Customer Service and we need any document demonstrating how to start. Thanks.. Version 20B
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401 Unauthorized error in PUDS SetupSummary 401 Unauthorized while doing selfRegistrationsContent Hi Everyone, We are trying to set up PUDS in 20 A version of B2B. We configured all steps as provided in Or… -
How can we customize "Customer Self-Service" role to avoid giving application access to customer?Content Hi Team, When a customer signs up from the DCS portal, a self-service user is created automatically in OEC application after registration requests is approved. T… -
Invoking URL with credentialsSummary Invoking URL with credentialsContent Hi, We are trying to invoke URL from vbcs which required credentials, currently we are giving user id/password once the url …
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Test Site Refresh - Mandatory StepsSummary Do the mandatory steps need to be repeated in the test site after a test site refresh.Content We completed the mandatory steps to connect our test DCS and test B… -
How to create a Date Filter on ADP(Array Data Provider) with Start Date and End Date RangeSummary How to create a Date Filter on ADP(Array Data Provider) with Start Date and End Date RangeContent HI Team, How to create a Date Filter on ADP(Array Data Provider…
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Transform Chart Data ComponentSummary Transform Chart Data Component to Bar ChartContent I am having issues confirming if the data is in proper format to feed a Bar Chart. The Action chain i followed… -
Error in Installed Base AssetSummary I Created Asset , But When I Tried To Access It I got An ErrorContent Dears Kindly Advice Me About This Error , Because I can not access any assets , And Kindly …
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Product Not Appear while creating Service RequestSummary i created more than one service request , but the product did not appear in any of themContent from service >> service request >>create service request >> produc…
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DCS/VBCS administrator user on oracle demo envSummary DCS/VBCS administrator user on oracle demo envContent Hi, I requested a demo env and tried john.dunbar_podname and john.martin_podname. None of these users are a… -
Status Filter in SR list pageContent Status Filter in SR list page We have requirement that need to create one more SR filter based on the SR Status and SR status as Default should as Open Thanks, A…
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Service Request Navigation to corresponding detail page ASA it is createdSummary Service Request Navigation to corresponding detail page ASA it is createdContent Service Request Navigation to corresponding detail page ASA it is created on the…
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Chat Inlay: Chat Server Base URL from Topology Manager is NULLSummary Chat Server Base URL from Topology Manager is NULL -- Cant initiate chatContent When trying to initiate chat in Inlay i get a 500 error. When trying to initiate … -
Chart not displaying any data for Rest APIContent Chart not displaying any data for Rest API
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Categories are not displaying for the customers in DCSSummary Categories from Engagement Cloud are appearing only for "Customer Self Service Account Administrator" role not for "Customer Self Service User" role.
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iFrameContent Hi, Can we put the DCS pages into external website same like OSvC CP pages? Thanks, Mohan -
Unable to set filter for service request list in DCSContent Hi Team, I could not able to set the filter for service request list based upon the changing of the status. Thank you. regards, Ajay -
Ending a chat session in OECSummary how to close or freeze a chat window on a shared computer.Content We are testing the chat inlay function and the business users are concerned with security on sh…
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VBCS provisioning for DCSSummary VBCS provisioning for DCSContent Quick question - For DCS, do we get VBCS provisioned on Fusion SaaS POD or a different POD like PaaS Layer? Also, for VBCS provi…
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Edit Row TabelContent Edit Row Table Issue Unabke to same the edit record on the table. Also Event parameter are not same from the follwoing the video link Attching the consol error f…
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DCS configuration file json.cfgSummary DCS configuration file json.cfgContent Quick question - I opened the DCS application in VBCS and didn't find this file (json.cfg). Where can I see this file in V…
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Calculate FieldSummary Calculate FieldContent Hi Team, Customer Requirement is the need calculate field Total Price Field as run time. Following example 1. Price 2. Quantity 3 Total Pr…
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Knowledge ArticleSummary Getting error on Knowledge in DCSContent Hi Team, We are getting error while open the Knowledge Article in DCS application. Error - The content you are accessing…
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How to use Soap webservice in VBCSSummary How to call BI report webservice in VBCSContent HI Team, We have a requiremnt to call to report from OEC to DCS which is there in PDF format, for that we are pla…
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VBCs Application - Anonymous AccessSummary VBCs Application - Anonymous AccessContent In my custom app, I retrieve data from a service connection (REST API) then display on the page. I enabled anonymous a…
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Select multiple records and same record post it Under Service Request objectContent Invoice is a custom object .which is exposed in Service Request details page as table format. Requirement is, user want to select the Multiple invoice and those …
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How many users login DCS application at a timeSummary How many users login DCS application at a timeContent Hi Team, Is there is any limit in DCS application? How many users login DCS application at a time. Thanks, …