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Modify chat agent initial response

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edited May 14, 2021 3:13PM in Digital Customer Service 3 comments


Modify chat agent initial response


Hello - I'm trying to modify the automated initial chat agent greeting. The {AGENT_NAME} variable is not populating the value for the agentGreeting string but is showing as a literal. I have modified other strings including {agentActivityResponding} successfully. I tried changing the order of the string in the configuration file and also tried using only the agentGreeting string but got the same result (literal of "{AGENT_NAME}").

Please see attachments and note that the config.txt is in the JSON format. I've also uploaded a screenshot showing the results. Any help is appreciated. 

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