New Webinar - "The Secret to Unlocking Service Excellence: Data"
SummaryJoin us to discuss the vital role data plays in creating great service experiences, how to overcome challenges and leverage new approaches.
The Secret to Unlocking Service Excellence: Data
February 18, 2021, 2:00 PM GMT / 3:00 PM CET / 9:00 AM EST (45 mins duration)
Everyone loves great customer service experiences. The secret to unlocking those truly differentiated customer service experiences are the atoms that make all this work: data. However, data is often overlooked when looking at customer service strategy despite how often broken service processes are caused by challenges with data. Luckily new technological approaches and disciplines are surfacing in the market and are being coupled with customer service solutions to help organizations solve this.