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Self Registration - Approval

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edited Feb 15, 2020 8:38PM in Digital Customer Service 1 comment

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Hi,

What is the best practice to follow for approving newly self-registered users? ( Admin Approval or Auto Approval)

My opinion on Admin approval - Newly registered user need to wait until admin approves it. Admin need to periodically check the newly created users and validate it, but it will restrict the unwanted users.

Auto Approval - Avoiding manual work. But Oracle set minimum 1 hr for User sync between OEC & IDCS. Is there any reason behind it?

Thanks,

Mohan

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