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Digital Customer Service
Discussion List
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Unable to send message from SR details PageSummary: After creating the SR, we're trying to restrict users from changing description titles and categories by making them read-only and want to make sure all. Modes … -
DCS is unable pull data during runtimeSummary: DCS is unable pull and show the data during runtime, but data is shown in the response in REST service. Content (required): Digital Customer Service is unable p… -
Self Service Registration for anonymous users fails with 400 Bad RequestSummary: Content (required): Inorder to make use of Self-Service Optimization feature recently we changed the profile option SVC_CSS_USE_FA_AS_IDP to false, Completed al… -
First Message on Chat windowSummary How the Estimated time in welcome message of chat window estimatedContent In DCS chat window, the Welcome or the first message in the Chat window is 'You are pos…
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Is There A Way To Retain Credentials During Export/Import Of DCS Application From Source to TargetSummary: **This post was created as part of a How to Service Request (SR) Now credentials (username and password) disappear after exporting a DCS application from a sour… -
Retrieve PUDS_ACCESS_TOKENContent We're looking for the authentication mechanism to allow the internal app shown in the DCS iframe to interact with the CX REST API on behalf of the user. The resu… -
B2B users sign in for DCS using IDCS as IdPWe have currently set up a DCS portal using the 21D template for Optimzation route. New users using the Sign up form are able to access the portal fine, however we have … -
Enable SSO in DCS portal for B2B fusion cloud 22ASummary Enable SSO in DCS portal for B2B fusion cloud 22A Content Hello, Is there any document for enabling SSO for The Digital Customer Service integrated towards B2B F… -
Self-Service RegistrationsI'm looking to enable the Registrations Requests in the Service work area for our DCS implemantation (which is enabled). The option doesnt appear to add on the service s…
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How to hide few categories based on role in DCSSummary Using DCS component Category Selector, how to hide some of the categoriesContent HI Team Where can we find the DCS Category Selector component related code or de…
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Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
Error creating Chat - Chat not created, check business unit id.Summary: When attempting to create a chat in the DCS application, I obtain the following error: Chat not created, check business unit id. Content (required): When a new …
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ECHO achieves 70% call deflection with a Chatbot for Customer Service – Fishbowl Oracle Webcast SeptSummary Conversational UI Chatbot for Service Cloud Fishbowl Oracle Webcast September 15th 2021Content Conversational AI helps ECHO achieve 400% ROI ECHO Incorporated is… -
Can URLs From the support portal be changed for better Search engine optimization?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 Summary of the question: To improve search engine optimization can the support po…
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Intelligent Advisor with Self-Service usersAs part of our design phase, we are looking to implement a DCS portal with the IA interviews component creating Service Requests within B2B. This will also use the Self-…
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Authenticating DCS Users from Custom Web ApplicationSummary How to authenticate a DCS user automatically using url parameter without asking for credentials Content Our client has a custom web application. There is no SSO …
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Show Popular ArticlesSummary: Show popular/recommended KM articles Content (required): We are implementing B2B Service & DCS. A custom mobile is integrated. The requirement is to show 'popul…
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Is it possible to implement Live Experience in Digital Customer ServiceSummary: Currently our dev team is working on implementing Live Experience as a widget in DCS, however the provided documentations for it to work is quite vague and ambi…
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Can we consume Oracle business events in system like WebMethods or Mulesoft?Summary Can we consume Oracle business events in system like WebMethods or Mulesoft?Content Hi All, Can we consume Oracle business events in system like WebMethods or Mu…
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We require a reference for Digital Customer Service that has been successfully implemented.Summary: We are configuring the Digital Customer Service for the B2B Service module of Fusion Cloud, we have searched for any project in Latin America that has reached t…
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DCS User SR VisibilitySummary: DCS user wants to view all SRs under X account where X is his accountID Content (required): To achieve this, in VBCS for crmRestApi can we use Basic AuthN with …
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Submit service Request Page IssueSummary: Hello team, I having one requirement. Requirement: As a anonymous users I should able to create service request DCS. Issue Facing: In a DCS homepage when I Used…
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Implementation and configuration of DCS with B2B Service Fusion, Intelligent Advisor OPA and ExternaSummary: Hello team, We have a concrete situation regarding the Digital Customer Service application according to this, we have the following doubts about it Content (re…
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The B91071 Oracle Fusion Chat and Cobrowse Cloud Service license has what features?Summary: We need to identify the features of the B91071 Oracle Fusion Chat and Cobrowse license specifically for the utilities mentioned below. Content (required): We ne…
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Defaut value in TitleContent Hi All, We have an issue to make the default value for the Title field on the creation page. or can we concatenate some filed basically user does not want to fil… -
We require support in the configuration and implementation of Oracle Digital Customer Service.Hello team, We are generating the mandatory configuration activities for the digital customer service application. Specifically in the activity: Set up oracle visual bui…
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Prepopulate User data in chat inlay - Engagement Engine RulesSummary: I am trying to prepopulate user data in chat inlay via Engagement engine but it's not populating value from JavaScript variable to Email launch field. Can you p…
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User CreationHi, Do we have any standard UI to create self service user by admin or CSR team in fusion application? Customer want to rollout to small business first. They want to cre…
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Does Customer Self Service User has access to custom objectsSummary: Does the self service user has a restriction in calling the custom object from the script written in SR object Content (required): Need to automatically create …
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DCS: call API only after login successfulSummary DCS: call API only after login successfulContent Hi All, We have created a sample DCS app and added few links in the shell template. In the shell, there is actio…