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Authenticating DCS Users from Custom Web Application

Accepted answer
edited May 12, 2022 6:47PM in Digital Customer Service 2 comments


How to authenticate a DCS user automatically using url parameter without asking for credentials


Our client has a custom web application.

There is no SSO Concept or IDP. Their authentication is just done by validating against a database. DCS will be added as a link in their existing web application.

User will login to the Custom web application by entering their credentials. Now, when the user clicks on DCS Link, they should not be asked for credentials again. They need to be authenticated in the background so that they do not feel they are entering into different application. Is there a way to achieve this?

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