Designer Usage
Discussion List
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Can I install the function to add attachments in the service-request-create-start section ?Summary: I am working on a project where the client wants to add the function to attach files from the creation from the services request form, Content (required): The u… -
Is it possible to implement dcs views according to business unit ?We are implementing the DCS Self Service portal and have a scenario where the client wants to have different separate portal sites, according to the Business Unit that c…
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Unable to add Oracle Live Experience SDK to Android Studio projectSummary: I have purchased a LiveExperience license and am trying to integrate it into an Android project, but I cannot add the LiveExperienceFramework to my AndroidStudi…
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Authenticating DCS Users from Custom Web ApplicationSummary How to authenticate a DCS user automatically using url parameter without asking for credentials Content Our client has a custom web application. There is no SSO …User_JLRNJ 43 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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Show Popular ArticlesSummary: Show popular/recommended KM articles Content (required): We are implementing B2B Service & DCS. A custom mobile is integrated. The requirement is to show 'popul…Forever Learner 27 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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We require a reference for Digital Customer Service that has been successfully implemented.Summary: We are configuring the Digital Customer Service for the B2B Service module of Fusion Cloud, we have searched for any project in Latin America that has reached t…Ninoska Cano-Oracle 33 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service -
The B91071 Oracle Fusion Chat and Cobrowse Cloud Service license has what features?Summary: We need to identify the features of the B91071 Oracle Fusion Chat and Cobrowse license specifically for the utilities mentioned below. Content (required): We ne…Ninoska Cano-Oracle 73 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Digital Customer Service
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We require support in the configuration and implementation of Oracle Digital Customer Service.Hello team, We are generating the mandatory configuration activities for the digital customer service application. Specifically in the activity: Set up oracle visual bui…Ninoska Cano-Oracle 38 views 3 comments 0 points Most recent by Ninoska Cano-Oracle Digital Customer Service
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DCS: call API only after login successfulSummary DCS: call API only after login successfulContent Hi All, We have created a sample DCS app and added few links in the shell template. In the shell, there is actio…
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Recommendations on DCS aplication developmentSummary Customer requirement to bring all EBS objects (Standard and custom) data and display it in DCS portal which are not service related.Content Dear Team, As we unde…
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Oracle B2B Service version and Visual builder application template versionContent Hi Team, Based on the below document, it say the template that we select to create a application much match with the corresponding B2B service version. If the B2… -
Adding the greeting message or disclaimer on chatinlayContent Hi, Is there a way to adding the greeting message or disclaimer on chat inlay. Like for example something like The chat is being recorded for future purpose.. be…Sombit Chakraborty 50 views 4 comments 0 points Most recent by Willie Eide -Oracle Digital Customer Service
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VBCS page with DCS chatContent How can we create the VBCS page to only show the DCS chat. Essentially we could use this VBCS based DCS chat bubble in our website.Sombit Chakraborty 60 views 3 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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New Mobile template to allow for drop down menu'sContent We need the functionality to view and interact with a drop down list view of our client portal when users view or interact using their mobile devices is there a …User_JFII9 43 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Chat optionSummary Third party system/websitesContent Hi everyone, We have OEC and DCS, we now need a chat option on our company website too. Is it possible to show that chat optio…Nancy-213920 51 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Digital Customer Service
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RESCHEDULED: Service – Digital Assistants (Chatbots) for CX Service, 16 February 2021, 10 a.m PT - SContent Due to unforeseen issues, this event has been rescheduled to 2 March 2021. An updated announcement with the new event details will be posted. Apologies on the in…Emma Huff 39 views 1 comment 3 points Most recent by Sona Srinivasan-Oracle Digital Customer Service
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Unable to Sign In using DCS 20C TemplateSummary Users are not able to log into the application using the Sign In page of 20C TemplateContent Hi, I am currently implementing DCS using 20C template. Based on the…Rena Eznaira Era 62 views 4 comments 0 points Most recent by Dinesh Sahu-172225 Digital Customer Service
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Different Home Page Once Logged-InContent Hi Guys, We have a requirement where we need to show different homepage based on logged in condition. We have set the home page for anonymous users under the Def…Anurag Mittal CX 50 views 2 comments 2 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
Error or starting Chat on DCSSummary Error on starting Chat on DCSContent Hi, I have done all setup for Chat but even then when creating chat, it gives error ''Chat not created, check business unit …Aneeta Rana-130981 39 views 3 comments 0 points Most recent by Dinesh Sahu-172225 Digital Customer Service
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Digital Customer Service Documentation NeededSummary B2BContent Dears, We`re getting to start Digital Customer Service and we need any document demonstrating how to start. Thanks.. Version 20B -
How can we customize "Customer Self-Service" role to avoid giving application access to customer?Content Hi Team, When a customer signs up from the DCS portal, a self-service user is created automatically in OEC application after registration requests is approved. T… -
Invoking URL with credentialsSummary Invoking URL with credentialsContent Hi, We are trying to invoke URL from vbcs which required credentials, currently we are giving user id/password once the url …
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Transform Chart Data ComponentSummary Transform Chart Data Component to Bar ChartContent I am having issues confirming if the data is in proper format to feed a Bar Chart. The Action chain i followed… -
Calculate FieldSummary Calculate FieldContent Hi Team, Customer Requirement is the need calculate field Total Price Field as run time. Following example 1. Price 2. Quantity 3 Total Pr…User_Q7VKX 34 views 7 comments 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
Constraint functionality not working in DCSSummary Constraint functionality not working in DCSContent Hi, I have created a constraint for a custom field in the OEC service request object. When I run the Oracle Vi…User_Q7VKX 46 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Generate a PDF report and Excel report in DCSSummary Generate a PDF report and Excel report in DCSContent Hi, Is there any way to generate a PDF report and Excel report in DCS? I have two requirements: 1. Generate …
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How to filter data based on logged in user's Account or Account key in Digital customer ServiceSummary Customer wants to see only the records fetched from DCS related to logged in user's account only.Content Hi All, Hope you doing well!! On behalf of a customer I …Dinesh Sahu-172225 46 views 1 comment 0 points Most recent by User533721-Oracle Digital Customer Service
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Attachment upload for custom objects in OEC through DCSSummary Is it possible to upload attachments to custom objects in OEC through DCS?Content We have a requirement to create a custom object in OEC and we need to expose th…
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CoBrowse between Agent and End UserContent All, I have setup Co Browse using the livelook website. Got the link to appear on the DCS based VBCS page. The Co Browse link appears on the bottom right corner …
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Add field to Chat InlaySummary How to add field to Chat InlayContent Please How to add a new field field to Chat Inlay?Mario Suzuki-121388 71 views 10 comments 0 points Most recent by Mario Suzuki-121388 Digital Customer Service