You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Unable to Sign In using DCS 20C Template

Received Response
edited Sep 22, 2020 9:02AM in Digital Customer Service 4 comments


Users are not able to log into the application using the Sign In page of 20C Template



I am currently implementing DCS using 20C template. Based on the new features for B2B Service Cloud, developers can now configure the application sign-in to match the company's brand. I followed the steps indicated here but when I am about to log in, Sign In button is disabled even after filling up the correct username and password. 

I also tried clicking 'Enter' on keyboard but a prompt 'Login Failed' appeared.

Note: I was able to sign in the user using IDCS Default Sign In page.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!