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Unable to Sign In using DCS 20C Template

edited Sep 22, 2020 9:02AM in Digital Customer Service 4 comments

Summary

Users are not able to log into the application using the Sign In page of 20C Template

Content

Hi,

I am currently implementing DCS using 20C template. Based on the new features for B2B Service Cloud, developers can now configure the application sign-in to match the company's brand. I followed the steps indicated here but when I am about to log in, Sign In button is disabled even after filling up the correct username and password. 

I also tried clicking 'Enter' on keyboard but a prompt 'Login Failed' appeared.

Note: I was able to sign in the user using IDCS Default Sign In page.

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