Configuration
Discussion List
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VBCS app not able to access from fusion using fusion user giving auth errorHi Team, We have few VBCS application , we created custom page to call it. If any user has the VBCS page open and we are trying to login to ERP with same user then we ar… -
How to add button in Service Center Edit Page?Summary: we have added transfer case custom button in Service Request Edit Page. but we want to place this button inline with cancel and save button. @Edson Junior, Orac…
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What Virus Scanning Mechanism for Attachments in DCS and Fusion ServiceSummary: Need clarification on virus scanning for attachments uploaded via the Digital Customer Service (DCS) portal and Fusion Service, specifically whether the Fusion … -
Digital Customer Service - Separate Identity Domain/Provider for External UsersSummary: We are half-way through implementing a Digital Customer Service application whereby the requirement is for external to log into the site to view Knowledge Artic…
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How to Implement SSO for DCS Using SaaS IDCS with a Third-Party IdPSummary: Looking for guidance on the recommended IDCS instance for SSO implementation with Digital Customer Service (DCS) and any available documentation or best practic…SreedharL 54 views 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Digital Customer Service
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VBINST App Not Found in IDCSSummary: Hi Team, We are not able to find VBINST app in IDCS to setup DCS Application. We are following the steps in the documentation but not able to find that app. Ple…SreejithNairS 12 views 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Digital Customer Service
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Increase the volume/length for the sound notification for chat request in Classic UISummary: Based on our live agents' feedback, we would like to increase the volume and/or length of the sound notification for the chat request. Content (please ensure yo… -
How to assign custom self-service roles as part of sign up process in DCS appSummary: Content (please ensure you mask any confidential information): We have created a few custom self-service roles and user groups to segregate what articles extern…Puttu 56 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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Make service agents only view SRs associated with their own support category.There is some way to limit the visibility of SRs, that is, service agents can only see the SRs associated with their service category and cannot see SRs that are not wit… -
ASM in Cloud at CustomerNew Cloud at Customer X10, we want to monitor the ASM created by Oracle and we do not have the password for "asmsnmp". Is it possible to change the "asmsnmp" password in…
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Can user upload their own profile photo in DCS?Summary: In DCS Portal , can user upload their profile photo? Content (please ensure you mask any confidential information): Version (include the version you are using, …
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Where can we edit the Oracle Digital Assistant chat widget headerSummary: Where can we update or identify the currently configured ODA chat widget header text. Content (please ensure you mask any confidential information): Version (in…
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How to know what live agents are available and online for chatSummary: We have deployed Web Chat for Service with Oracle Digital Assistant integration and different queues based on the country. We would like to know what are the li…Calin Pavel 44 views 6 comments 0 points Most recent by Corey Brew-Oracle Reporting & Analytics for Fusion Service
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Resend Welcome email: set application (vs IDCS) URL as redirectUrlSummary: We are using OdcsSecurityProvider in DCS implementation as we don't want to show IDCS login page for external users. When self-service user approved by DCS admi…random 103 views 6 comments 0 points Most recent by Cătălin Hurjui-Support-Oracle Digital Customer Service -
Unable to find user in Knowledge usersSummary: Hi Team , While searching for a user in Knowledge users , it return no results despite allocating below roles to user : Knowledge Analyst Knowledge Author Servi…Lakshmi_Sasidharan 99 views 3 comments 0 points Most recent by Jiten Bhatiya-Oracle Digital Customer Service
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DCS Login from Oracle FusionSummary: We have requirement to launch the DCS application from Oracle Fusion users(Internal users) and as well as for External user(Direct login to DCS application who …SubramanianKV-Oracle 100 views 3 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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How to fetch variable data into another flowSummary: how can I fetch variable data which is in signup page and show it into the another flow into the my profile page. Both are made into the different objects with …Prashant Pandya 126 views 2 comments 0 points Most recent by Prashant Pandya Digital Customer Service
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Service is currently unavailable in DCSSummary: The DCS login is not working. When logged in as an Admin user, we can see all the details and are able to create and view SRs/Work Orders. However, when logged …Anusha716 80 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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How to use query parameter in VBCSDear team, Please help us regarding how to use query parameter. It is working fine at some places, and it is showing error at some places. We have done the above steps. …SreejithNairS 52 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Set DCS login page as default sign in page for DCS applicationSummary: We are implementing the DCS application , when user click on 'Sign-In' in DCS home page, they could see IDCS login page for sign in and there is an option to lo…
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"Ask us a Question" showing blank pageSummary: In DCS when we type anything and click on search , it is displaying blank page. Content (please ensure you mask any confidential information): Version (include …
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Can Fusion Service DCS be configured to support multiple domains?Is it possible with DCS to support multiple domains and 'route' the domain to a separate landing page within DCS? Further, if I configure DCS with multiple domains, can … -
how to find trigger for the below action i explained?My question is scenario. I have one standard object , name account . I have two fields - one is country - list of values second one is state - dynamic choice list if we …
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are there standard templates available to Integrate DCS with Maintenance Work Order?Summary: are there standard templates available to Integrate DCS with Maintenance Work Order? Content (please ensure you mask any confidential information): Version (inc…Siddharth Bhamare 23 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Digital Customer Service
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Is Apple Pay can be tested in India using a test card on iPhone/MacbookSummary: Is Apple Pay tested in India using a test card on an iPhone/Macbook Content (please ensure you mask any confidential information): We are implementing Apple Pay…Kranthi Gorrela-Oracle 32 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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DCS self registration with Azure SSOSummary: How to configure DCS to allow self registration and external SSO. Content (required): We are building a DCS portal with a customer that uses a Microsoft Azure t…Owen Stone 51 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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How do I switch off auto numberingHello, When I test my bot on our test webpage, I keep getting numbers added to my menu options then on the feedback scores (see attachment). I have removed the auto numb…Alistair Caw 44 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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We are getting this error when user is trying to login in DCSSummary: Dear team, We are getting this error when we are trying to login in the DCS The user which we signed up, that user created in IDCS but not created in Fusion. Is…SreejithNairS 51 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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What is the attachment maximum size a user can attach while raising Service Requests in DCS?Summary: What is the attachment maximum size a user can attach while raising Service Requests in DCS? Is there any limitation or he can attach any size fileSreejithNairS 32 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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How to get Custom Object Information to DCSDear Team, Can we add Rest APIs inside the same service connection for Custom Objects which are created in CRM. Thanks.SreejithNairS 21 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service