Configuration
Discussion List
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Manage Knowledge in DCSHello everyone, I’m currently working on the integration between Oracle Fusion Service and Oracle Digital Customer Service (DCS), and I have a question regarding the man… -
VBCS app not able to access from fusion using fusion user giving auth errorHi Team, We have few VBCS application , we created custom page to call it. If any user has the VBCS page open and we are trying to login to ERP with same user then we ar…
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How to know what live agents are available and online for chatSummary: We have deployed Web Chat for Service with Oracle Digital Assistant integration and different queues based on the country. We would like to know what are the li…Calin Pavel 62 views 8 comments 1 point Most recent by Calin Pavel Reporting & Analytics for Fusion Service -
Unable to Fetch Custom LOV Values via REST API Without SR ContextSummary: We need to fetch values of a Custom LOV (e.g., LOVVA_For_Product_c) created on the Service Request object for use in the DCS SR creation page. Currently, the LO…SreedharL 41 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Fusion Service -
Increase the volume/length for the sound notification for chat request in Classic UISummary: Based on our live agents' feedback, we would like to increase the volume and/or length of the sound notification for the chat request. Content (please ensure yo…
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ASM in Cloud at CustomerNew Cloud at Customer X10, we want to monitor the ASM created by Oracle and we do not have the password for "asmsnmp". Is it possible to change the "asmsnmp" password in…
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how to find trigger for the below action i explained?My question is scenario. I have one standard object , name account . I have two fields - one is country - list of values second one is state - dynamic choice list if we …