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Unable to Fetch Custom LOV Values via REST API Without SR Context

edited Jun 26, 2025 8:49PM in Fusion Service 1 comment

Summary:

We need to fetch values of a Custom LOV (e.g., LOVVA_For_Product_c) created on the Service Request object for use in the DCS SR creation page.

Currently, the LOV values are accessible only through a specific SR ID, which is not available during SR creation.

Is there a REST API to retrieve custom LOV values independently, similar to standard LOVs like serviceChannelTypesLOV?

Content (please ensure you mask any confidential information):

We are currently implementing the Oracle Digital Customer Service (DCS) application and need to populate a dropdown field during Service Request creation using a Custom List of Values (LOV) created on the Service Request standard object.

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