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Manage Knowledge in DCS

in Digital Customer Service

Hello everyone,

I’m currently working on the integration between Oracle Fusion Service and Oracle Digital Customer Service (DCS), and I have a question regarding the management and publication of Knowledge Articles.

In our DCS portal, the “Popular Articles” section displays several entries (for example, Troubleshooting Treadmill Belt Issues). These seem to come from the Fusion Knowledge Base, but it’s not entirely clear to me how these articles are managed and published so that they appear in DCS.

So what are the required steps to publish a Knowledge Article in Fusion so that it becomes visible in DCS?

Regards,

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