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How to know what live agents are available and online for chat

edited Nov 12, 2024 12:32PM in Reporting & Analytics for Fusion Service 6 comments

Summary:

We have deployed Web Chat for Service with Oracle Digital Assistant integration and different queues based on the country. We would like to know what are the live agents in real-time in different queues, but in OTBI, that doesn't show.

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24C

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