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New customer support portal prevents me from seeing SRs I need

in Digital Customer Service 1 comment

The new customer support portal is preventing me from seeing SRs that were opened by others in my organization. This is very frustrating since I had this capability on Friday and now it is gone. We often work together as teams or have one person open the ticket and another work as the expert on the ticket. Any idea how to find an SR opened by someone else?

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