Category 234
Discussion List
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We are implementing Oracle Digital Customer Service (DCS) for new clientDear Team, Looking for guidance on the recommended approach for implementing Oracle Digital Customer Service for our client. Please please share me details steps to impl…RamPrasad Meda 21 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Digital Customer Service -
Digital Customer Service - Separate Identity Domain/Provider for External UsersSummary: We are half-way through implementing a Digital Customer Service application whereby the requirement is for external to log into the site to view Knowledge Artic…
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Unable to select customer account from install base asset pageWe are unable to select customer account from install base asset creation page Please let us know which privilege and data security policy or role is required to expose … -
Ensure emails are sent in the user’s selected language during and after registrationSummary: Looking for a solution / workaround to map the language preference attribute between the Fusion Contact and the IDCS user profile, to ensure emails are sent in …Andrei Valsan-Oracle 15 views 1 comment 0 points Most recent by Will Paddock -Support-Oracle Digital Customer Service
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Set Language Preference in DCS Signup to Receive IDCS Activation Emails in User’s Selected LanguageSummary: Need guidance on dynamically selecting the email language during DCS user signup and get the activation email content, based on the language selected by the use… -
VBCS app not able to access from fusion using fusion user giving auth errorHi Team, We have few VBCS application , we created custom page to call it. If any user has the VBCS page open and we are trying to login to ERP with same user then we ar…
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How to add button in Service Center Edit Page?Summary: we have added transfer case custom button in Service Request Edit Page. but we want to place this button inline with cancel and save button. @Edson Junior, Orac…
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What Virus Scanning Mechanism for Attachments in DCS and Fusion ServiceSummary: Need clarification on virus scanning for attachments uploaded via the Digital Customer Service (DCS) portal and Fusion Service, specifically whether the Fusion …
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How to Implement SSO for DCS Using SaaS IDCS with a Third-Party IdPSummary: Looking for guidance on the recommended IDCS instance for SSO implementation with Digital Customer Service (DCS) and any available documentation or best practic…SreedharL 65 views 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Digital Customer Service
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How to integrate ODA with Redwood Service Center?Summary: We have ODA integrated with classic UI but could anyone please provide the documentation to integrate it with Redwood service center? Content (please ensure you…Pratibha.Adhav 23 views 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Digital Customer Service
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VBINST App Not Found in IDCSSummary: Hi Team, We are not able to find VBINST app in IDCS to setup DCS Application. We are following the steps in the documentation but not able to find that app. Ple…SreejithNairS 16 views 1 comment 0 points Most recent by Bodhisattwa Mukherjee-Oracle Digital Customer Service
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Increase the volume/length for the sound notification for chat request in Classic UISummary: Based on our live agents' feedback, we would like to increase the volume and/or length of the sound notification for the chat request. Content (please ensure yo… -
How to show customer invoice history in Digital Customer Service PortalSummary: The invoices will be generated in Oracle Cloud (fusion) ERP. The customer needs to have option to view invoices and download the invoices from Self Service Port… -
Oracle Web Chat for Service - disable input field when postback action from ODA waits for answerSummary: We're investigating if it is possible to disable the input text field of the WCFS when the user needs to answer a card or a message with actions. Users can send…Calin Pavel 36 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Digital Customer Service
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How to assign custom self-service roles as part of sign up process in DCS appSummary: Content (please ensure you mask any confidential information): We have created a few custom self-service roles and user groups to segregate what articles extern…Puttu 58 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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In fusion Es Application is generated automatically or need to be create manually for ESSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Sairam.Thotapally 35 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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Make service agents only view SRs associated with their own support category.There is some way to limit the visibility of SRs, that is, service agents can only see the SRs associated with their service category and cannot see SRs that are not wit… -
ASM in Cloud at CustomerNew Cloud at Customer X10, we want to monitor the ASM created by Oracle and we do not have the password for "asmsnmp". Is it possible to change the "asmsnmp" password in…
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Can user upload their own profile photo in DCS?Summary: In DCS Portal , can user upload their profile photo? Content (please ensure you mask any confidential information): Version (include the version you are using, …
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Where can we edit the Oracle Digital Assistant chat widget headerSummary: Where can we update or identify the currently configured ODA chat widget header text. Content (please ensure you mask any confidential information): Version (in…
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How to know what live agents are available and online for chatSummary: We have deployed Web Chat for Service with Oracle Digital Assistant integration and different queues based on the country. We would like to know what are the li…Calin Pavel 45 views 6 comments 0 points Most recent by Corey Brew-Oracle Reporting & Analytics for Fusion Service
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New customer support portal prevents me from seeing SRs I needThe new customer support portal is preventing me from seeing SRs that were opened by others in my organization. This is very frustrating since I had this capability on F… -
Resend Welcome email: set application (vs IDCS) URL as redirectUrlSummary: We are using OdcsSecurityProvider in DCS implementation as we don't want to show IDCS login page for external users. When self-service user approved by DCS admi…random 111 views 6 comments 0 points Most recent by Cătălin Hurjui-Support-Oracle Digital Customer Service -
Unable to find user in Knowledge usersSummary: Hi Team , While searching for a user in Knowledge users , it return no results despite allocating below roles to user : Knowledge Analyst Knowledge Author Servi…Lakshmi_Sasidharan 99 views 3 comments 0 points Most recent by Jiten Bhatiya-Oracle Digital Customer Service
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DCS Login from Oracle FusionSummary: We have requirement to launch the DCS application from Oracle Fusion users(Internal users) and as well as for External user(Direct login to DCS application who …SubramanianKV-Oracle 110 views 3 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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How to fetch variable data into another flowSummary: how can I fetch variable data which is in signup page and show it into the another flow into the my profile page. Both are made into the different objects with …Prashant Pandya 128 views 2 comments 0 points Most recent by Prashant Pandya Digital Customer Service
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VBCS/DCS - Show Survey after Chat is closedSummary: VBCS/DCS - Show Survey after Chat is closed Content (please ensure you mask any confidential information): Hi, We are implementing DCS (Digital Customer Service…AparajitMalliJawaharBapu 77 views 7 comments 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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Service is currently unavailable in DCSSummary: The DCS login is not working. When logged in as an Admin user, we can see all the details and are able to create and view SRs/Work Orders. However, when logged …Anusha716 79 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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How to auto save the Service Request details without clicking the submit buttonSummary: On entering the details in the SR form, the values should auto save without user having to enter the submit button Content (required): On entering the details i…DileepDalli-Oracle 65 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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How to use query parameter in VBCSDear team, Please help us regarding how to use query parameter. It is working fine at some places, and it is showing error at some places. We have done the above steps. …SreejithNairS 53 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service