Category 234
Discussion List
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Unable to add Oracle Live Experience SDK to Android Studio projectSummary: I have purchased a LiveExperience license and am trying to integrate it into an Android project, but I cannot add the LiveExperienceFramework to my AndroidStudi… -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
Error creating Chat - Chat not created, check business unit id.Summary: When attempting to create a chat in the DCS application, I obtain the following error: Chat not created, check business unit id. Content (required): When a new …User_77EIE 102 views 3 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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Can URLs From the support portal be changed for better Search engine optimization?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 Summary of the question: To improve search engine optimization can the support po…Robert Mutton-Support-Oracle 71 views 4 comments 4 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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Intelligent Advisor with Self-Service usersAs part of our design phase, we are looking to implement a DCS portal with the IA interviews component creating Service Requests within B2B. This will also use the Self-… -
Authenticating DCS Users from Custom Web ApplicationSummary How to authenticate a DCS user automatically using url parameter without asking for credentials Content Our client has a custom web application. There is no SSO …User_JLRNJ 42 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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Show Popular ArticlesSummary: Show popular/recommended KM articles Content (required): We are implementing B2B Service & DCS. A custom mobile is integrated. The requirement is to show 'popul…Forever Learner 22 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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Is it possible to implement Live Experience in Digital Customer ServiceSummary: Currently our dev team is working on implementing Live Experience as a widget in DCS, however the provided documentations for it to work is quite vague and ambi…Gerald Feudo 62 views 3 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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We require a reference for Digital Customer Service that has been successfully implemented.Summary: We are configuring the Digital Customer Service for the B2B Service module of Fusion Cloud, we have searched for any project in Latin America that has reached t…Ninoska Cano-Oracle 31 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service -
DCS User SR VisibilitySummary: DCS user wants to view all SRs under X account where X is his accountID Content (required): To achieve this, in VBCS for crmRestApi can we use Basic AuthN with …Kranthi Gorrela-Oracle 22 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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Submit service Request Page IssueSummary: Hello team, I having one requirement. Requirement: As a anonymous users I should able to create service request DCS. Issue Facing: In a DCS homepage when I Used…User_WQSNB 42 views 3 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
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The B91071 Oracle Fusion Chat and Cobrowse Cloud Service license has what features?Summary: We need to identify the features of the B91071 Oracle Fusion Chat and Cobrowse license specifically for the utilities mentioned below. Content (required): We ne…Ninoska Cano-Oracle 72 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Digital Customer Service
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We require support in the configuration and implementation of Oracle Digital Customer Service.Hello team, We are generating the mandatory configuration activities for the digital customer service application. Specifically in the activity: Set up oracle visual bui…Ninoska Cano-Oracle 32 views 3 comments 0 points Most recent by Ninoska Cano-Oracle Digital Customer Service
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Prepopulate User data in chat inlay - Engagement Engine RulesSummary: I am trying to prepopulate user data in chat inlay via Engagement engine but it's not populating value from JavaScript variable to Email launch field. Can you p…Anushree Gandhi 0304 32 views 8 comments 0 points Most recent by Anoop Kuncheria-Oracle Digital Customer Service
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User CreationHi, Do we have any standard UI to create self service user by admin or CSR team in fusion application? Customer want to rollout to small business first. They want to cre…Mohana Gopal S-Oracle 22 views 3 comments 0 points Most recent by Mohana Gopal S-Oracle Digital Customer Service -
Does Customer Self Service User has access to custom objectsSummary: Does the self service user has a restriction in calling the custom object from the script written in SR object Content (required): Need to automatically create …Jaison Joseph-Oracle 22 views 1 comment 0 points Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Oracle B2B Service version and Visual builder application template versionContent Hi Team, Based on the below document, it say the template that we select to create a application much match with the corresponding B2B service version. If the B2…