Category 234
Discussion List
-
How to configure Oracle Service Live Chat?Summary: Content (required): Hello community. I need to implement Oracle Service Live Chat, could you tell me what documentation I could follow to meet the requirement. …SUUM Technologies 51 views 1 comment 0 points Most recent by Paul Relf-Oracle Digital Customer Service -
crmRestApi/resources/latest/account return 401 UnauthorizedContent (required): How can I make the self-service contact, created through the Digital Customer Service portal, be allowed to make a REST request to the account API? V…lucas souza 54 views 3 comments 0 points Most recent by AparajitMalliJawaharBapu Digital Customer Service -
Whether PUDS User will be able to invoke OIC Orchestrations developed for fetching B2B dataSummary: Whether PUDS User will be able to retrieve the same set of data by invoking B2B APIs and OIC APIs (B2B APIs orchestrated in OIC). Please note Custom DSPs are im…Yella Reddy Dhunuthala-Oracle 21 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
-
How to colour code the Service Request fields?Summary: How to colour code the Service Request fields? Content (required): We want to colour code few of the fields on the Service request fields but page composer stru…Aniket Paul 51 views 3 comments 0 points Most recent by Karyn Kurland-Oracle Digital Customer Service
-
How we can start chat with agent and enable send button to start sending messages to agent ?Summary: need to start to chat with the agent but, Send button is grayed and not enabled Content (required): how we can start acting with the agent? Version (include the…MohamedFarouk77 81 views 1 comment 0 points Most recent by Petra Bikkembergs - Oracle Product manager DCS-Oracle Digital Customer Service -
Is there a way to redirect VB/DCS application's login page just after the logout instead of the IDCS**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: I am developing an VB DCS Application, I am trying to redirect to …Tony Phetbourom-Support-Oracle 71 views 3 comments 0 points Most recent by Akshatha G V Digital Customer Service
-
How to prevent DCS Users logging into IDCSSummary: We built our own DCS Portal for customers to register, sign in and create Service Request. Now I see all registered users are able to login into IDCS environmen… -
Can I install the function to add attachments in the service-request-create-start section ?Summary: I am working on a project where the client wants to add the function to attach files from the creation from the services request form, Content (required): The u…
-
Default DCS Users to Account Manager roleSummary: Currently, DCS users are defaulted to Customer Self-Service User job role (ORA_CSS_USER), but we would like all users to be defaulted to the Account Manager Rol…
-
Is it possible to implement dcs views according to business unit ?We are implementing the DCS Self Service portal and have a scenario where the client wants to have different separate portal sites, according to the Business Unit that c…
-
When trying to preview Customer portal its showing this "Service is currently unavailable"When trying to preview Customer portal from builder its showing "Service is currently unavailable, try again later" so need to know the cause of this.Hebatullah Ahmed 81 views 8 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Digital Customer Service -
Unable to open the builderSummary: We recently migrated to new environment and enabling the new DCS portal. However after enabling the DCS , Self Service developers are no able to login to VBINST…Venkatesh Nalla 71 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service -
Need help with in-activate & re-activate a customer party and organization via file import in CDMSummary: We have a business need to inactivate customer party and organizations in CDM. In addition, we may have to re-activate some of these records as well in the futu…
-
Unable to send message from SR details PageSummary: After creating the SR, we're trying to restrict users from changing description titles and categories by making them read-only and want to make sure all. Modes …Venkatesh Nalla 31 views 3 comments 0 points Most recent by Venkatesh Nalla Digital Customer Service
-
DCS is unable pull data during runtimeSummary: DCS is unable pull and show the data during runtime, but data is shown in the response in REST service. Content (required): Digital Customer Service is unable p… -
Self Service Registration for anonymous users fails with 400 Bad RequestSummary: Content (required): Inorder to make use of Self-Service Optimization feature recently we changed the profile option SVC_CSS_USE_FA_AS_IDP to false, Completed al…Kranthi Gorrela-Oracle 42 views 3 comments 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
-
Is there any way to get a promotion code for the Digital Sales Next Gen UI featureSummary: I am the gate keeper of Sales Cloud GC3 environment, For internal project, I need to access the Digital Sales Next Gen UI feature. But it seems I need to a prom…
-
Is There A Way To Retain Credentials During Export/Import Of DCS Application From Source to TargetSummary: **This post was created as part of a How to Service Request (SR) Now credentials (username and password) disappear after exporting a DCS application from a sour…ArunKrishna-Support-Oracle 51 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Digital Customer Service -
B2B users sign in for DCS using IDCS as IdPWe have currently set up a DCS portal using the 21D template for Optimzation route. New users using the Sign up form are able to access the portal fine, however we have …
-
Enable SSO in DCS portal for B2B fusion cloud 22ASummary Enable SSO in DCS portal for B2B fusion cloud 22A Content Hello, Is there any document for enabling SSO for The Digital Customer Service integrated towards B2B F…Ninoska Cano-Oracle 72 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Digital Customer Service -
Markie Awards- We want to put YOU in the spotlight- Nominate now!This year marks the 16th year Oracle will celebrate customer experience (CX), innovation, and excellence in advertising, marketing, sales, service, and e-commerce.It’s a… -
Error creating Chat - Chat not created, check business unit id.Summary: When attempting to create a chat in the DCS application, I obtain the following error: Chat not created, check business unit id. Content (required): When a new …User_77EIE 108 views 3 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
-
Can URLs From the support portal be changed for better Search engine optimization?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.01.0 Summary of the question: To improve search engine optimization can the support po…Robert Mutton-Support-Oracle 71 views 4 comments 4 points Most recent by Nathan McCourt-Oracle Digital Customer Service
-
Intelligent Advisor with Self-Service usersAs part of our design phase, we are looking to implement a DCS portal with the IA interviews component creating Service Requests within B2B. This will also use the Self-…
-
Authenticating DCS Users from Custom Web ApplicationSummary How to authenticate a DCS user automatically using url parameter without asking for credentials Content Our client has a custom web application. There is no SSO …User_JLRNJ 51 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
-
Show Popular ArticlesSummary: Show popular/recommended KM articles Content (required): We are implementing B2B Service & DCS. A custom mobile is integrated. The requirement is to show 'popul…Forever Learner 21 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
-
Is it possible to implement Live Experience in Digital Customer ServiceSummary: Currently our dev team is working on implementing Live Experience as a widget in DCS, however the provided documentations for it to work is quite vague and ambi…Gerald Feudo 61 views 3 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
-
We require a reference for Digital Customer Service that has been successfully implemented.Summary: We are configuring the Digital Customer Service for the B2B Service module of Fusion Cloud, we have searched for any project in Latin America that has reached t…Ninoska Cano-Oracle 31 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service
-
DCS User SR VisibilitySummary: DCS user wants to view all SRs under X account where X is his accountID Content (required): To achieve this, in VBCS for crmRestApi can we use Basic AuthN with …Kranthi Gorrela-Oracle 31 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service